Ratings based on 208 Verified Reviews

4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from N

Hot water has a weird smell, bad cleaning

Posted Jan 21, 2017
when I was taking a shower the first day I notice a weird smell from the hot water, which was really strange because it is the first time I notice water has a smell, I though it could be the pipes, so I let it run for a few minutes, it didn't help, the smell of the water stayed the same for the next 3 days of my stay. When I left to my next destination I notice itch and hurt a little on my head. Daily house keeping job wasn't done properly, I knew there was stain left by me eating on the bed, when I return at night after a long day of meetings, my bed was made but the stains on the comforter was still there, I didn't really care that much because I thought, hey that could be good for the environment too right? But the third day, I started sneezing nonstop in the morning until I left the room, I bumped into the housekeeping lady and asked her to deeply clean the room. Food at the second floor Chinese restaurant was pretty good, but in the lobby not so much, onion soup and beef soup all tasted like can soup, sandwich taste worst than prepacked supermarket sandwich, but everything was all hotel standard pricing.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

2 day trip to Shanghai...

Posted Jan 17, 2017
Pros: The rooms were good sized, the view was nice and the hotel and my room was clean.
Cons: Front desk staff seemed always to be overtaxed and a cue to be able to speak with them
Location: There was really nothing nearby, I had to taxi service everywhere I wanted to go. I did walk and explore 4 blocks in several directions.
I was in Shanghai for just two nights. A friend had booked this hotel for me. I found the room accommodations to be good. My room was clean and of good size, it was located on the 42nd floor, so I had a wonderful view of the city. I also had the complimentary meal. The buffet was okay, and had a fair amount of variety. Location of the hotel was also fair, I found there was really nothing within walking distance, and I had to cab everywhere. One of the concierge was extremely helpful, and even let me use his Uber when taxis were not available (that was very nice). There were only two minor issues. The first was that because I was on the 42nd floor, the lifts were a bit slow during high use times. Also, the front desk always seemed to be over taxed, and therefore had a wait. In closing, overall I would stay there again. Especially since I speak no Mandarin and was able to communicate just fine.
4 out of 5
Recommended
for Everyone
by A verified traveler from Guayaquil

Nice Hotel near Points of Interest

Posted Dec 13, 2016
Pros: Gym, pool, jacuzzi, The breakfast was excellent, they have good variety.
Cons: wifi conection in lobby
Location: Great location!!
The hotel was excellent, the room, food, cleanliness, i loved the Spa, Gym and pool - jacuzzi. The only thing that they have to improve is the WIFI conection in the Lobby, there isn´t any wifi signal, we had it only in the room.
4 out of 5
by A verified traveler

Convenient, clean and comfortable

Posted Nov 13, 2016 on Hotels
Clean, comfortable, convenient to conference facilities
5 out of 5
by ANDY from USA

Good choice when you are in Shanghai

Posted Feb 29, 2016 on Hotels
it's my top choice when I visit shanghai. good location, lots of food choices around the area, clean and good room,..... definitely recommend to anyone
3 out of 5
by Franciscus from USA

Posted Dec 21, 2015 on Hotels
It was a nice stay, the hotel is a little bit outdated and used. One thing what was very un-convenient was the temperature in the room (it was like a sauna) I had to open the window which did not help and nowadays with the pollution it was not ideal.
5 out of 5
by J from Santa Rosa, CA

great place to stay near Panyu Rd.

Posted Nov 30, 2015 on Hotels
Everything went well. Extra charge for a child in room is $50 a night, which is not reasonable in my book. Shower didn't drain properly. 3rd towel request needed to be repeated daily. Otherwise, it's top notch!
5 out of 5
by Ling

This traveler left a rating score only Posted Sep 3, 2015 on Hotels
4 out of 5
by Marcos

This traveler left a rating score only Posted Aug 22, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Hotel

Posted Feb 19, 2015
Pros: Location and Service
I loved this hotel . Location and service is top level. Strongly recommend this to anyone visiting Shanghai