Expectations in a 5Star International Hotel
Posted Sep 11, 2016
You often expect everything in a 5star international hotel to be top quality, including the service, on this trip I have experienced 2 International Hotels while I was in China. It is expected that staff no matter in which country must be able to communicate adequately in a 5star Hotel.
The Ritz-Carlton is one you can expect and receive such a service, you are greeted at the entrance by staff welcoming you with above average English, right through to checking in with the friendliest of staff, and the dinner at the Italian Restaurant was such a pleasurable night to remember again staff was excellent, my Compliments to the management, The New F&B manager was extremely friendly and welcoming, Magdali has just joined the team recently she will add more after taking with her & learning her past postings. Look no further when in Shanghai my choice will certainly be The Ritz-Carlton*****.
My other experience was the Intercontinental hotel in Hangzhou, again you would expect this hotel to have all that the Ritz-Carlton has, you couldn't be further from that in fact, the Hotel looks amazing, the staff, well they all lacked English including the front office staff, imagine dining in the Western Food restaurant and the waiter does not understand a word of English, how frustrating, oh try ordering a spirit after the lunch period, it is not available, 5 Star? sorry based on that I wouldn't even go near it again even for free. For Hangzhou look elsewhere not worth the money at all