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Twelve at Hengshan, A Luxury Collection Hotel, Shanghai

Star Rating
5 out of 5

Information

Reviews

4.4 / 5Excellent
85 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Former French Concession
    2 min drive
  • Popular Location
    Jing'an Temple
    3 min drive
  • Popular Location
    Xintiandi Style Shoppping Centre
    4 min drive
  • Airport
    Shanghai (SHA-Hongqiao Intl.)
    12 min drive

Choose your room

Book online or call:

1-800-238-0767

Your dates need to occur after 2019-10-19. Try updating your dates to see prices for your trip.

    About this area

    Shanghai

    Located in Shanghai's Xuhui neighborhood, Twelve at Hengshan, A Luxury Collection Hotel, Shanghai is in the city center and near a metro station. Former French Concession and Jing'an Temple are notable landmarks, and the area's natural beauty can be seen at Zhongshan Park and Yu Garden. Great World Entertainment Center and Shanghai Ocean Aquarium are also worth visiting. Our guests appreciate the hotel's central and quiet location.

    What's nearby

    • Popular Location
      Former French Concession - 2 min drive
    • Popular Location
      Jing'an Temple - 3 min drive
    • Popular Location
      Xintiandi Style Shoppping Centre - 4 min drive
    • Popular Location
      People's Square - 4 min drive
    • Popular Location
      Zhongshan Park - 5 min drive

    Getting around

    • Shanghai South Railway Station - 9 min drive
    • Hengshan Road Station - 10 min walk
    • Shanghai (SHA-Hongqiao Intl.) - 12 min drive

    Restaurants

    • Lobby Lounge – Restaurant offering fusion cuisine.
    • Tops and Terrace – Restaurant offering fusion cuisine.

    About this property

    Twelve at Hengshan, A Luxury Collection Hotel, Shanghai

    This hotel features 2 restaurants, an indoor pool, and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, massage/treatment rooms, and 24-hour room service. All 171 rooms feature thoughtful touches like minibars (stocked with some free items) and espresso makers, along with free WiFi and iPod docks. Guests will also find 24-hour room service, LED TVs, and separate bathtubs and showers.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    • Free self parking
    • Parking height restrictions apply

    Food and drink

    • Breakfast available for a fee
    • 2 restaurants
    • 1 bar
    • 24-hour room service

    Things to do

    • Health club
    • Indoor pool
    • Spa services

    Family friendly

    • Babysitting/childcare (surcharge)
    • Dry cleaning service
    • Free cribs/infant beds
    • Indoor pool
    • Laundry facilities
    • Rollaway/extra beds (surcharge)

    Conveniences

    • Ballroom
    • Elevator
    • Free newspapers in lobby

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • Chinese
    • English

    Business services

    • Business center
    • Conference space

    Outdoors

    • Garden
    • Terrace

    Spa

    • 2 treatment rooms
    • Body treatments
    • Facials
    • Hydrotherapy
    • Massage - prenatal
    • Massage/treatment rooms

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    More

    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning
    • Free cribs/infant beds
    • Rollaway/extra beds (surcharge)

    Bathroom

    • Bathrobes
    • Hair dryer
    • Rainfall showerhead
    • Separate bathtub and shower

    Entertainment

    • 42-inch LED TV
    • iPod dock

    Food and drink

    • Coffee/tea maker
    • Espresso maker
    • Free bottled water
    • Free minibar (some items)

    More

    • Connecting rooms available
    • Desk
    • Free newspapers
    • Laptop-friendly workspace
    • Phone
    • Safe
    • Slippers

    Nearby things to do

    Where to eat

    • Lobby Lounge – Restaurant offering fusion cuisine.
    • Tops and Terrace – Restaurant offering fusion cuisine.
    4.4

    Excellent

    5 - Excellent
    45
    4 - Good
    33
    3 - Okay
    5
    2 - Mediocre
    1
    1 - Poor
    1
    4.6
    Cleanliness
    4.4
    Service and Staff
    5.0
    Amenities
    4.4
    Property condition

    4/5 Good

    difficult to get a taxi

    Stayed 1 night in Sep 2019

    3/5

    OK hotel in Shanghai

    Used 4 times but this hotel was just OK. Nothing special. Reception can be crowded and slow. Service was good but the room was just about OK and clean. Area was not bad. Some shops but nothing special. This hotel is good for a very short stay. Wouldn't recommend long stay.

    Stayed 3 nights in Oct 2018

    4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Feb 2019

    5/5 Excellent

    Pleasure stay

    Stayed 1 night in Feb 2019

    3/5

    Underwhelming room in a nice hotel

    We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but were again disappointed. The bathroom is in fact very nice but the main room itself was very underwhelming. It was a large room but the decor and style were quite lacking and i would not call this a luxury room in a luxury hotel. The concierge was not very helpful either when we were looking for restaurants (didn't know about the ones across the street) or when we needed help with a taxi.

    Stayed 5 nights in Dec 2018

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