Get an overview of this hotelFamily-friendly Shanghai hotel in Puxi, near Jing An Temple

Popular property highlights

Free WiFi
Indoor pool
Business center
Babysitting or childcare (surcharge)
24-hour front desk

This family-friendly hotel is located in the city center, within 1 mi (2 km) of Ferguson Lane and French Concession. Jing An Temple and Xintiandi are also within 2 mi (3 km).

Location

Hotel Features

This hotel features 2 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a health club, spa services, and 24-hour room service are onsite.

All 171 rooms feature thoughtful touches like espresso makers and bathrobes, along with free WiFi and iPod docks. Guests will also find 24-hour room service, LED TVs, and minibars.

Room Amenities

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Twelve at Hengshan, A Luxury Collection Hotel, Shanghai features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants. A business center is on site at this 5-star property.

Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers spa services, tour/ticket assistance, and concierge services. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests.

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai has designated areas for smoking.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Children's club (surcharge) 
  • Airport transportation (surcharge) 
  • Total number of rooms - 171 
  • Number of floors - 8 
  • Business center 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Express check-in 
  • Express check-out 
  • Full-service spa 
  • Hair salon 
  • Health club 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Free WiFi 
  • Luggage storage 
  • Year Built 2012 
  • Number of restaurants - 2 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Indoor pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Free newspaper 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Hair dryer 
  • Separate bathtub and shower 
  • Slippers 
  • Rainfall showerhead 
  • Desk 
  • In-room safe 
  • Free WiFi 
  • iPod docking station 
  • Room service (24 hours) 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • LED TV 
  • Rollaway/extra beds (surcharge) 
  • Espresso maker 

Where to Eat

12 Hengshan - Onsite restaurant.

Tops and Terrace - This restaurant specializes in fusion cuisine.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool and a health club.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Twelve at Hengshan Spa. Services include massages, facials, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including hydrotherapy.

  • Hydrotherapy treatments 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Minimum check-in age is 18

Check-in time ends at noon

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: CNY 288 per person (approximately)
  • Airport shuttle fee: CNY 933 per vehicle (roundtrip)
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Luxury Collection Hotel Shanghai
  • Twelve Hengshan
  • Twelve Hengshan Luxury Collection
  • Twelve Hengshan Luxury Collection Hotel
  • Twelve Hengshan Luxury Collection Hotel Shanghai
  • Twelve Hengshan Luxury Collection Shanghai
  • Twelve Hengshan Shanghai
  • Twelve Shanghai

We should mention

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.


Sorry, we seem to have had an issue loading our review content. Try again?