Seafood, alfresco dining
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Reviews of URBN Boutique Shanghai

4 out of 5
URBN Boutique Shanghai
183 Jiaozhou Road, Jingan District, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 126 out of 217 reviews" "
Rating 8 - Good. 76 out of 217 reviews" "
Rating 6 - Okay. 8 out of 217 reviews" "
Rating 4 - Poor. 6 out of 217 reviews" "
Rating 2 - Terrible. 1 out of 217 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joanna

Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
URBN Boutique Shanghai hotel was as lovely as the photos in our Expedia booking website. Our room had lots of reclaimed wood on the floors and walls, spectacular tiles on the floor, many noticeable details that made it look modern but also comfortable. The shower floor and walls look like gray slate and it was really big with an overhead rainfall shower as well as a hand held shower head. There was also a deep and long bathtub in the room which we used as well. Our window looked out on to a row of pink Shanghai houses which were nice to look at. The bed was comfortable and there was a sunken living room area with lots of seating, two areas that were long enough for people to stretch out and extra seat space left over. Everything was very clean and the cleaning staff came while we were at breakfast and magically did everything and disappeared. We never had to wait for the elevator as it is a small hotel. Our floor had only 8 rooms and there are 4 floors altogether. The breakfast area was being renovated - a new wooden floor was being installed - so we ate in two different spaces during our stay. There was salad, cereals, congee, pastries (soft and nice), sausages, etc., omelets (yummy) juices, milk, water, coffee (machine did a nice cafe latte), and some cold cuts. We were very happy with the breakfast. Our check in and check out were done quickly and they gave us two cards when we asked without a problem. The location is fantastic. The Thai Gallery restaurant is close!
Stayed 3 nights in Jun 2021

8/10 Good

Johann

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Glenda

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2020

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOME AGAIN AT THE URBN
I have enjoyed this property for many years. There were new changes in progress so the vibe has been significantly altered. I will withhold judgement whether this is for the better or not. The kitchen has been outsourced to a French restaurant and the Zen vibe of URBN is now glitzy and well, different. Most of the old staff are great and its a beautiful place in a great location.
Stayed 6 nights in Dec 2019
Response from Tee on Dec 30, 2019
Dear guest: Thank you for choosing and staying with us！ We appreciate you take time to leave us your comments. We looking forward to service to you again!

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019
Response from Tee on Dec 14, 2019
Our restaurant was finished renovating, we are looking forward to service to you again!

4/10 Poor

Ananya

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was underconstruction
Stayed 3 nights in Dec 2019
Response from Tee on Dec 14, 2019
Our restaurant was finished renovating, we are looking forward to service to you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, facilities, friendly staff. Rooms are very spacious and clean
Stayed 5 nights in Sep 2019
Response from Tee on Nov 21, 2019
Dear guest: Thank you for choosing and staying with us！ We appreciate you take time to leave us your comments. We looking forward to service to you again!

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
unpleasant stay with this hotel
I was looking forward to a cozy stay again with URBN hotel during the holidays,however, when we arrived ,i found out that the hotel is under construction, which means you can only be in your room or the gym.And there's no other equipped service like before either.None of the information was provided in advanced.You paid the same amount of money ,and you only got haf of the orignal service.I booked three nights and was planning to cancelled the second and third night next day in the morning ,as the feeling wasn't really like what i had experienced before,however only one night for refund was allowed ,and they said that's their "limit". I visited this hotel for almost 4 years and even recommended my friends about it when they visited Shanghai,whether to stay or just to visit the restaurant or even a drink, but i dont think the same way anymore. I was very disappointed and surprised by their problem solving and the customer service .
Stayed 3 nights in Sep 2019
Response from Tee on Nov 21, 2019
Dear guest: Thank you for choosing and staying with us！ We appreciate you take time to leave us your comments. We will pay more attention on the services and facilities you mention in the comment. We looking forward to service to you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Tee on Jul 19, 2019
Thank you taking time to leave your comments. We appreciate for giving us a high score. We will keep the best service to our guest. Looking forward to services to you again!

8/10 Good

Christine, New York USA

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely green space
Overall I love the URBN, this was my 3rd or 4th time at this hotel. The service in the restaurant/bar area is very slow. The breakfast doesnt seem as good as it used to be. Sunday brunch is great minus the slow service. Food took 45 minutes for an egg on toast. I love the green space at this hotel. Had a problem with the airconditioning in my room. The staff shifted me as soon as they could.
Stayed 5 nights in Jun 2019
Response from Tee on Jul 19, 2019
Thank you taking time to leave your comments. We appreciate for giving us this score. We fixed the problems for our guest. Looking forward to services to you again!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Fantastic huge bathrooms with bathtubs. Great amenities and free bottled water provided. Heavenly beds and pillows. Great location. Beautiful sunlit courtyard for meals and relaxing. I would definitely recommend this hotel to anyone visiting Shanghai.
Stayed 4 nights in May 2019
Response from Tee on Jul 22, 2019
Dear guest: Thank you for choosing and staying with us！ We appreciate you take time to leave us your comments. We looking forward to service to you again!

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool hotel/friendly staff/excellent breakfast
The hotel has done a great job at using recycled materials (wood, stone and suitcases). The beds are comfortable, the bathrooms are nice, and the staff is very helpful and friendly. Oh and the breakfasts? EXCELLENT :)
Stayed 3 nights in Mar 2019
Response from URBN Boutique on Apr 18, 2019
Dear Elisabeth Thank you for taking your time in writing your comments. We appreciate that you have enjoyed your stay at our URBN Boutique Hotel and we do look forward to welcoming you again Best Regards URBN Boutique

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fine . It is a boutique hotel and most of the guests are “ westerners “ . Breakfast was nice although a bit slow as it was a la carte . Room is reasonably clean . The only problem I faced was lack of door man . So when I arrived at midnight with a sleepy four year old , I had difficulty entering the hotel lobby ( 10 m walk ) with the kid and luggages Taxi is not allowed in . That was hard - hotel should have arrangement or a phone I can call . Same applies when I need a taxi .
Stayed 6 nights in Oct 2018
Response from URBN Boutique on Apr 18, 2019
Dear Value Guest, thank you for taking your time in writing to us. WE do appreciate your comments and we are surely looking into. Rest assured that your suggestions have not be written in vain. We do send a confirmation letter via email to all guests prior to their arrival, where there are our contacts as well as our services of transfer from and to the airport / station. Taxi unfortunately are not so easy to deal with in Shanghai as there is never enough of them when needed. Once again thank you for your staying with us. Our Best Regards URBN Boutique

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well locatedinJingan district close to many restaurants. Nice and spacious rooms. Lovely terrace for having a drink or lunch. Friendly staff, helpful and speaking good English. Lovely interior design
Stayed 2 nights in Mar 2019
Response from URBN Boutique on Apr 18, 2019
Dear Valued Guest Thank you for your comments and for taking your time to write it. We are very glad to read that you enjoyed your stay with us and we do look forward to welcoming you back again. Best Regards URBN Boutique

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small stylish 'designer' hotel. For the budget I couldn't fault it.
Stayed 4 nights in Mar 2019
Response from URBN Boutique on Apr 18, 2019
Dear David Thank you for giving us such a great score, and for staying at our URBN Boutique while in Shanghai. Guest comments are for us and for all our team extremely important to continue and constantly improve our service. Best Regards URBN Boutique

10/10 Excellent

Liwei

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from URBN Boutique on Apr 18, 2019
Dear Liwei Thank you for giving us a full score for your stay at URBN Boutique. We do appreciate you took some of your time to write to us and moreover that you have made URBN Boutique your home while in Shanghai. Best Regards URBN Boutique

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique spacious rooms, spotlessly clean, gourmet coffee maker, quiet.
Stayed 2 nights in Mar 2019
Response from URBN Boutique on Apr 18, 2019
Dear Valued Guest We are glad to read that you have enjoyed your stay and liked our room amenities such as the Nespresso coffee machine. Thank you for taking your time in writing to us and we do look forward to welcoming you again. Best Regards URBN Boutique

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good boutique hotel, eco friendly and polite staff
Good hotel, nice decor if you like a bit of old setting, and Eco friendly hotel. Very convenient location, and local food and coffee shops around. Modern amenities and very polite and helpful staff. Great breakfast.
Stayed 1 night in Feb 2019
Response from The Management Team on Feb 19, 2019
Dear Guest Thank you for taking your time to write your comments. We will look forward to welcome you at URBN again in the near future. Bests Regards The Management Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great location for temple and shopping. Staff very friendly and helpful. Very quiet location.
Stayed 6 nights in Feb 2019
Response from URBN Management on Feb 12, 2019
Dear Elisabeth, Thank you for staying with us and for your nice comments. We all look forward to welcoming you again in the near future Best Regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy Hotel in Good Location
The URBN Hotel felt new and trendy with an obvious approach to design and aesthetic. it was clean, comfortable, and felt like home. I would stay again and really enjoyed my one night.
Stayed 1 night in Jan 2019
Response from URBN Management on Feb 12, 2019
Dear Andrew, thank you very much for being our guest and for the nice comments. We look forward to welcoming you again in the near future. Best Regards URBN Management

6/10 Okay

Wendy

Liked: Cleanliness, property conditions & facilities, room comfort
Urbn could be a really good hotel. It is beautifully designed, but the public areas (restaurant/bar) were cold (the heating was not turned up enough) and the service, while not actually bad, was quite diffident. There were no maps available at Reception, somewhat surprising for such an expensive hotel, and knowledge of the local area seemed poor - staff were not able to assist with questionsa bout how to get to places. I realise we were there in the off season, but there is no reason to make guests feel like they are there out of season! I also thought that only two coffee pods available in the room was quite stingy.
Stayed 3 nights in Dec 2018
Response from General Manager on Jan 7, 2019
Dear Wendy: Thank you for taking the time to write about your stay with us. I am sorry that we fell short of your expectations and will be working on improving as a team. We have some new team members at our front desk and will be sure to continue to give them training on how to communicate better with our guests and offer suggestions and help in getting around the city. As for the complimentary N'espresso coffee pods, we would have been very happy to replenish your room at request at any time - our housekeeping team are available all day to put more in our rooms. Best, Claire

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from General Manager on Jan 7, 2019
Dear Guest: Thank you very much for giving us a 5 star review! We're thrilled you enjoyed your stay with us and felt it was deserving of a perfect score. We wish you a wonderful 2019! Best, Claire

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from General Manager on Jan 7, 2019
Dear Guest: Thank you very much for taking the time to give us a review - and a 5 star one at that!. We very much appreciate it. We hope you had a wonderful holiday season and send you a very best wishes for a healthy and happy 2019. Best, Claire

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
It was a great overall experience. I enjoyed the stay very much.
Stayed 1 night in Dec 2018
Response from General Manager on Dec 20, 2018
Dear Guest: Thank you very much for taking the time to write a wonderful review for us! We appreciate it very much. On behalf of the URBN team, I wish you a wonderful rest of the year and a fantastic New Year. Best, Claire

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from General Manager on Dec 13, 2018
Dear Martin: Thank you for taking the time to give us a review and to give us a 5 out of 5! We're thrilled! Have a wonderful rest of the year! Best, Claire

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Nice boutique hotel - not 5 stars!
The hotel is in a great location. The design is nice, very boutique vibe but with a large room. The front desk staff although with perfect english were not well enough informed. We had a few instances of mediocre or mistaken recommendations and an ability to advise on the area.
Stayed 2 nights in Nov 2018
Response from General Manager on Dec 13, 2018
Dear Guest: Thank you for taking the time to write about your stay. I am sorry you felt our staff wasn't well enough informed to advise on the area. We will continue to work on develop our training. However, I am happy to see that you felt the hotel had a great location and the design of the hotel and the large size of the room met your standards. Best, Claire

10/10 Excellent

Benjamin

Fabulous location, service and beautiful decor
Stayed 2 nights in Nov 2018
Response from General Manager on Dec 10, 2018
Dear Benjamin: Thank you very much for your kind feedback! We're so happy to see that you found the hotel location, service and decor to be to your liking! We wish you a happy holiday season and hope to see you again very soon. Best, Claire

8/10 Good

Ben, Ketchum, ID

Liked: Cleanliness, staff & service, amenities
The staff really took the place to the next level. The crew in the bar were not only very capable at their jobs in the restaurant and bar, but were also very helpful, in general. They spoke English very well, and helped me and my co-worker sort out issues with taxis, etc. Loved that the place was nicely done, but not overly extravagant like a most business hotels. Really enjoyed hanging out on the patio and in the bar, and the rooms were very comfortable. Initially, I had some trouble with the A/C, but the front desk handled it very quickly and before getting back to the room that evening, they had addressed it and my room was perfectly cool for the rest of my stay. They also brought different pillows on request (I needed a foam pillow that was firmer than all the down pillows that were standard in the room). Beyond this, the hotel is in a great little neighborhood that feels much calmer than many of the other parts of Shanghai I've stayed. It's easy access to high-end retail if that's your game, but if you head the opposite direction, I found some great little cafes and restaurants about 2 blocks away. One was a very European-style cafe/market with wines, a great selection of beers, and a market of Euro meats and cheeses. If you're here often for business like I am, I highly recommend it to help break you out of the standard bizarre routine of business hotels and city chaos.
Stayed 4 nights in Nov 2018
Response from General Manager on Nov 26, 2018
Dear Ben: Thank you for your thorough and wonderful feedback. I am especially pleased that you found our hotel staff to have made a positive impact on your experience here in Shanghai, and that they were accommodating, helpful and efficient with your requests and needs. I am sorry, however, that despite the convenient location, the comfort of the room, the optimal restaurant service, the uniqueness of the hotel, and the guest service, you did not feel that the experience was quite deserving of a 5 out of 5. We will continue to do our utmost to ensure that we improve in the future. Best, Claire

10/10 Excellent

Sheridan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from General Manager on Nov 19, 2018
Dear Sheridan: Thank you very much for taking the time to write a review of your stay with us, and for giving us a 5 out of 5! We wish you a wonderful rest of the year. Best, Claire

10/10 Excellent

Shaun, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault this hotel in any way. I will definately be back.
Stayed 6 nights in Oct 2018
Response from General Manager on Oct 30, 2018
Dear Shaun: We love to see that our guests love their stay experience so much that they would return to stay with us again! With so many options from which to choose, that is high praise indeed! We wish you a wonderful rest of the year and hope to see you again soon! Best, Claire

10/10 Excellent

Danny, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. Lots of restaurants and bars. Feel like a local. Had a great time!
Stayed 3 nights in Oct 2018
Response from General Manager on Oct 30, 2018
Dear Danny: We're so happy to see that you enjoyed your stay with us! It's wonderful to see that you felt like a local while you were here - being located in such a quiet residential street while still in the very center of the city has amazing perks and allows us to get an honest glimpse into every day life here! Best, Claire

4/10 Poor

Michael, Austin, TX

Disliked: Staff & service, property conditions & facilities, room comfort
I had stayed there in 2010 and loved it thoroughly. It is not the same hotel it was. Much of the style is gone. Staff is all aloof and local with no panache. The restaurant is just not good at all. It's just a room. I would never stay there again as there are many more hotels that are way way nicer for the price. I have to go back and rewrite my review from 2010.
Stayed 3 nights in Sep 2018

8/10 Good

lok hang

Good location and nice atmosphere
Stayed 2 nights in Sep 2018
Response from General Manager on Sep 10, 2018
Dear Lok Hang: Thank you for taking the time to write about your stay with us. We are very happy that you felt the hotel was conveniently located and had a nice atmosphere! Best, Claire

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
What a great surprise! So modern and cool. The bar and restaurant area was a nice space to work. The roomss were spacious and ultra modern. Great bed and shower. The hotel sits back off the street so it was quiet. I had the room with a outside patio and I would recommend. You won’t be disappointed! I will return!
Stayed 1 night in Jul 2018
Response from General Manager on Sep 3, 2018
Dear Holly: Thank you so very much! We're thrilled you enjoyed your stay with us and that you found the hotel to be comfortable and modern. We wish you a wonderful summer and hope to see you again very soon! Best, Claire

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, very nice and central location. Unfortunately it was not easy to communicate with staff in English
Stayed 2 nights in Jun 2018
Response from General Manager on Jun 20, 2018
Dear Guest: Thank you for taking the time to write about your stay with us. I am sorry that you felt our staff's English communication skills to be lacking. As a fully Chinese local staff, we do our utmost to offer English training to our team so that they are able to help our guests as much as possible. We will continue to offer this training, so that we may continue to develop our skills. Thank you, Claire

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Nice boutique hotel
Food was so so but overall a nice quaint hotel. A bit hidden from the street but I would recommend to my friends.
Stayed 2 nights in Jun 2018
Response from General Manager on Jun 20, 2018
Dear Guest: Thank you for your feedback. I am sorry that you felt the food to have fallen short of your expectations. We will communicate with our kitchen team and, as always, continue to work on developing our menus so that they may meet and exceed our guests' expectations! Best, Claire

10/10 Excellent

Christine, New York USA

Liked: Cleanliness, property conditions & facilities, room comfort
Oasis in the big city!
This is an oasis in the big city. Rooms are generous size. Hotel is very peaceful. Bar and restaurant service could be more attentive. Most of the time you need to go find a waitstaff to take your order. Especially at night. Outdoor seating is great.
Stayed 6 nights in Jun 2018
Response from General Manager on Jul 9, 2018
Dear Christine: Thank you very much for taking the time to not only write a wonderfully kind review for us, but for also staying with us to begin with! We're so happy that enjoyed your experience with us. I am sorry, however, about the service in the restaurant: we will be sure to share your valuable feedback with the team! Best, Claire

10/10 Excellent

Killian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from General Manager on Jun 5, 2018
Dear Killian: Thank you for taking the time to fill out a review for us! We are very happy to see that your experience resulted in you giving us a score of a 5 out of 5! Have a wonderful summer, and we hope to see you again soon! Best, Claire

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and beauty in a hectic city
Excellent service, charming bar with garden, comfort and cleanliness
Stayed 2 nights in Apr 2018
Response from General Manager on Jun 4, 2018
Dear Deborah: Thank you so very much for taking the time to write about your experience with us! We're overjoyed that you enjoyed your stay, and that you felt we offered you excellent service! Have a wonderful summer! Best, Claire

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from General Manager on May 7, 2018
Dear Guest: Thank you very much for taking the time to share your feedback about your recent stay! We're so happy to see that you felt it was deserving of a score of 5 out of 5! Have a wonderful Summer! Best, Claire

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel.
Wonderful hotel in a quiet street yet close enough to the busy part of the city and an easy work to the station to get to tourist spots. Super comfy bed and relaxed setting.
Stayed 2 nights in Apr 2018
Response from General Manager on May 7, 2018
Dear Guest: Thank you very much for taking the time to write about your stay with us! We're so happy to see that you felt it was relaxing and quiet! Have a wonderful Summer! I hope you will have occasion to return to stay with us again in the future! Best, Claire

8/10 Good

Maribeth, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool architecture, great neighborhood
This charming hotel is constructed of wood and bricks recycled from pre-1949 buildings in the French Concession district of Shanghai. The back wall behind the reception desk consists of old leather suitcases! There is a restaurant and bar, and a lovely garden dining area. Nice neighborhood with interesting shops. A very nice alternative to huge hotels.
Stayed 1 night in Apr 2018
Response from General Manager on May 7, 2018
Dear Maribeth: Thank you for sharing the details of your experience with us. While I am happy that you loved the hotel and room design, the neighborhood, our unique outdoor courtyard, and our suitcase wall, I am sorry that you felt that the English ability of our staff was not to your standards. As our staff is made up of all local Chinese, English is indeed everyone's second language. However, they do their very best to study and improve their speaking ability so as to communicate to the best of their ability with our guests. Thank you for your feedback! Best, Claire

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Apr 9, 2018
Dear Guest: Thank you so much for taking the time to write about your stay with us! We're so pleased to see that you felt your experience warranted a score of a 5 out of 5! We hope you have a wonderful Spring, and that we will be able to see you again very soon! Best, Claire

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable 6 night stay
Beautifully designed. Relaxing place to return after busy days in the city. Room was very spacious and comfortable. The breakfast was delicious and the service great.
Response from Claire on Apr 2, 2018
Dear Jose: Thank you so very much for your wonderful 5-star review! We're so happy to see that you enjoyed your stay with us, and that you particularly found the hotel to be a relaxing place to return after exploring the city! We hope to be able to welcome you back again in the future! Best,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Claire Hara on Dec 18, 2017
Dear Guest: Thank you for your review. I hope that you will consider returning to stay with us again in the future, as I am confident you will find your experience to be improved! I wish you very happy holidays. Best, Claire General Manager

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Response from Claire Hara on Nov 14, 2017
Dear Tammy: Thank you so much for your five star review! We are so pleased to see that you enjoyed your stay experience with us! We hope you will have occasion to return to the area in the future and stay with us again! Best, Claire General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful small boutique hotel. The staff was extremely helpful.
Stayed 3 nights in Oct 2017
Response from Claire on Oct 24, 2017
Dear Guest: Thank you very much for taking the time to write about your recent stay with us! I am so pleased to see that you found our staff to be helpful to you, and that your experience with us was to your liking! We wish you a wonderful Fall and hope to see you again soon! Best, Claire General Manager

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous !
Stayed 1 night in Sep 2017
Response from Claire Hara on Sep 22, 2017
Dear Stewart: Thank you so much for your feedback! We're so happy to see you enjoyed your experience with us! We wish you a wonderful Fall and hope to see you back with us in the future! Best, URBN Boutique Hotel Shanghai