Ratings based on 152 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
for Getaway With Friendsby Maria from Edinburgh
Just Perfect Service and Room - A Big Thanks!!!Posted Apr 24, 2015 on Hotels
Fantastic service and the room amenities, comfort and views were amazing. We stayed for our last night of a 2 week trip in China and I booked this hotel and the river view room based on reviews I had seen; we definitely were not disappointed. The staff couldn't have been more helpful, including in particular Elly (the Operations Manager) in advance of the stay who ensured we had a a high located room and was fantastic in communications. It was just perfect and we didn't want to leave our room!
for Couplesby A verified traveler from Wales
6 night stay in Shanghai @ WaldorfPosted Apr 21, 2015
Pros: The rooms were great, clean tidy and well provisioned. Nothing was too much trouble for the staff.
Cons: I felt the food and drink was over prced, but I suppose this may help to preserve the exclusivity.
Location: The hotel is close to the East Nanking Road shopping area and offers great views across the river to the Super Scrapper buildings
The hotel was excellent and was a great base to from which to explore city.
for Business Travelersby Johan
Posted Mar 26, 2015 on Hotels
for Everyoneby A verified traveler
Posted Mar 26, 2015
when I rang to receptionist, they are always busy and not attentive at all.
by A verified traveler from Los Angeles
Posted Mar 18, 2015
I would not recommend this hotel to anyone because I accudentally booked a non view room and they wouldn't let me upgrade to a river view, so we stayed elsewhere at the Peninsula Shangai instead. The Peninsula was wonderful and our English speaking guide told us that the Waldorf Astoria now has a bad reputation in Shangai for going downhill in service. I would agree since I would have been wanting to pay them more for a better room and they refused.
for Everyoneby A verified traveler from Shanghai
Spectacular Building - Staff & Service OkayPosted Mar 13, 2015
A stunning old building with well appointed luxury rooms and restaurants but a few elements of the service didn't quite match the standard we expected. Maybe they were isolated incidents but unfortunately they made our experience a bit less than 5 star.
for Couplesby A verified traveler
Glorious time in ShanghaiPosted Mar 4, 2015 on Hotels
Stayed for a week while visiting the Shanghai biennale. Hotel is really beautiful and the new addition at the back is seamlessly incorporated into the historic old building. Main entrance is at the back so make sure taxi drops you there (ours didn't) as its much easier than on the Bund. We got a great rate on hotels.com that included breakfast. The breakfast was really good with lots of local options as well as the standard european selection. The dining room is gorgeous and the staff are great. The hotel has a wonderful old world feel and I think is one of the nicest hotels I have ever stayed in - and I have stayed in a lot! Even the standard rooms are very spacious with walk in wardrobes, huge bathrooms and a sitting area.
for Couplesby Lottie from Louisville
Waldorf treats you like RoyaltyPosted Feb 28, 2015 on Hotels
Greeted as soon as we stepped out of cab - amazed how they knew our names immediately.
for Everyoneby A verified traveler from 中国 大連
全て最高のホテルでした。Posted Feb 26, 2015
妻と二人の春節休暇旅行の最後のホテルとしてこのウォルドルフ アストリアに泊まりました。 旅の途中でトラブルがあり上海で警察に届ける必要があった為、早めにホテルに着いてとりあえず荷物を預かってもらうつもりでしたが 事情を説明すると、”まだ時間が早いのであなた方が予約した高層階の部屋が準備出来ていないのでとりあえず低層階の部屋で休んで下さい”と言われ部屋に案内され、”上の階の部屋が準備できたら連絡するのでそれまではこの部屋の設備を自由に使ってください”とこちらが恐縮してしまう程の対応でした。 警察への届出を済ませ軽い昼食を取った後ホテルの部屋に戻ると３０分後位に１９階の部屋の準備が出来たとの連絡があり、すぐ係りの人が案内に来てくれました。 リバービューの部屋からは対岸の浦東高層ビル街はもちろん同岸側の外灘も見ることが出来素晴らしい眺めでした。 部屋の設備は全く文句のつけようが無いレベルでしたが特に嬉しかったのはNESPRESOのコーヒーマシーンがあり、いつでも美味しいコーヒーが飲めた事でした。 春節期間と言うことで残念ながらレストランは限定営業でしたが念願のLONG BARは通常通りオープンしていたので軽い夕食を取るのを兼ねて行ってみました。 ちょっとお値段は張りますが有名なオイスターと生ハム、妻はシェリーとカクテル、私は（マッサンではありませんが）シングルモルトという組み合わせで最高の夜を過ごす事が出来ました。 翌日チェックアウトをし浦東空港に向かいました。 大連行きの飛行機を予約していたのですが恐れていた通り前述のトラブルが原因で搭乗を拒否されてしまい（交渉でなんとかなるのではないかと期待していたのですがやっぱり駄目でした。）急遽ｳｫﾛﾄﾞﾙﾌに戻り飛行機が駄目だった時の次善の策であった列車の切符手配を頼む事にしました。 列車の切符手配も時間的にちょっと難しかったのですがホテルのコンシェルｼﾞｪが近くのチケット屋に行って大連行き寝台列車の切符を手に入れてくれたおかげで何とか（24時間かかりましたが）大連に移動することができました。 多分ほかの中国のホテルではここまでの対応はしてくれなかったと思います。
for Everyoneby A verified traveler from From Perth, Australia
This hotel on the bund is fabulous.Posted Feb 20, 2015
Pros: The breakfast is absolutely superb. Staff are very attentive and helpful.
Location: The Jazz and Blues Club which is close by was an absolute blast. The night here was one of the highlights of our week in China. Highly recommended!
Loved the hotel. It is well located and beautifully apointed. Our party consisted of a family of four including two adult children. We had two interconnecting rooms with water views.