Ratings based on 114 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler

Hotel With a View

Posted May 20, 2017
It is a very nice hotel. Although this is an old hotel, it was well maintained thus still stood up elegantly. You can see the wear and tare at some area of the hotel, but they were fixed and/replaced with modern style, especially in the room. This hotel has a remarkable view of a bridge connecting the new business district and the Bund of Shanghai. The window in my room opens up to toward the river and so I could see the bridge and river. At night, the bridge light up the sky along with the city. The drawback, however, this hotel is far from shopping center. Transportation required to go places.
5 out of 5
for Everyone
by A verified traveler from London

Absolutely superb experience - Luxurious!

Posted Feb 11, 2017
Pros: Large clean rooms. Excellent bathroom with standing shower and bath tub, double sink and separate walk in closet area.
Cons: Wifi Heating system was a bit poor
Location: Didn't explore but taxi is cheap to take you anywhere in no time.
I was there on a business trip for 5 nights and had a wonderfully pleasant experience. This was my first time in Shanghai so i wasn't quiet sure of what i would get. Location is a bit far from city centre but then again taxi service in Shanghai is very cheap and if you are out of busy hours the roads are comfortable and predictable in terms of journey times. The hotel offers great views from top floors for the Shanghai city (not really the skyline as is a bit away from centre) but still good enough. The rooms are large and very clean - the staff understand and speak good english and the buffet breakfast is very good as well.
4 out of 5
by A verified traveler

Great room, bad location, good value for money

Posted Apr 27, 2016 on Hotels
The room was excellent with wonderful beds and a large bathroom. It was very quiet. The housekeeping did a great job, it was evident that they received a good training. The pool and gym are a bit old, but not too disgusting to use. Some Chinese will smoke on the non-smoking floors, which is still common in mainland China. About the location: make sure you can arrange your own transportation, and know how to use food/laundry delivery in Shanghai. The subway is too far and taxis are not plenty around. There is a new subway line under construction in front of the hotel which causes traffic jam every day. The Wifi was slow and cable connection costs extra. Upon check in the hotel charges the full stay plus an unusually large deposit, so make sure your credit card can cover it, esp. if you stay a week or longer. Overall a good experience because of the excellent room. We used Uber and the staff helped us communicate in Chinese, so the location didn't become a problem. You can see American Airlines and Aeroflot crews every day and admire their fancy uniforms.
3 out of 5
by William from Singapore

Posted Dec 7, 2015 on Hotels
Overall, the stay is still acceptable. The room is really nice and spacious. The hotel decor look really premium. However, the quality of service of all the staffs (from restaurants to front counter) really need to be revamped. I almost want to rate it horrible for a so called 5-star hotel!
4 out of 5

This traveler left a rating score only Posted Dec 7, 2015 on Hotels
4 out of 5
by A verified traveler

Excellent but bad location

Posted Nov 16, 2015 on Hotels
Excellent hotel. Service is top notch. Staff is extremely helpful and friendly. Only problem is the location. Very far from almost anything.
4 out of 5
by A verified traveler

Posted Oct 27, 2015 on Hotels
Very comfortable hotel. Room was excellent, spacious with bath and shower.
2 out of 5
by James from Chicago

Not again at this location

Posted Sep 17, 2015 on Hotels
The room looked like a luxury room but the carpeting was filthy, the overview states that the hotel has pay movies, no, the overview states central location and close to financial district. Not, the neighborhood is not good. To go anywhere you need a taxi, to get to a subway station you need a taxi. While this may have been a great hotel at one time, it is not anything like the overview for the hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 10, 2015 on Hotels
3 out of 5
by A verified traveler from Los Angeles, USA

Nice hotel, but won't stay there again

Posted May 18, 2015
Pros: Clean.
Cons: The management training.
Location: Not really a good location. Nothing to do nearby.
The hotel is clean, room was nice. The location was not designed for foreigners. The management is penny wise and dollar fool. The Executive lounge would be rated under average when compared to other American chains. The only way of moving around was Taxies. The Metro station was far. I won’t stay there again!