Ratings based on 85 Verified Reviews

4.5 out of 5
81% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa, US

Nice hotel for business stay

Posted Jul 18, 2017
Pros: Staff is very nice and professional
Location: Shanghai Station to take express train to nearby cities.
Have been there for couple days for a business trip. Location is good and easy to get by taxis. The staff can also help you call a taxi. Room service is good. Room is clean and bed is very comfort. Business center staff helped me to ship a package by Shunfeng without extra charge.
1 out of 5
by A verified traveler from Hong Kong

Very impolite and arrogant front desk staff

Posted May 2, 2017
Pros: Nothing
Cons: Send Jessica to guest service training, but I doubt how her altitude problem could be fixed. Hotel reservation system is a total mess.
Location: Not applicable
The check in experience was awlful. firstly there was no bell boy helping us to carry our luggage from the taxi to the front check. Secondly the front desk staff was not helpful at all - I was expecting a parcel and he said he will send the parcel to the front desk instead of directly to my room. I am a guest staying in room 587 from Apr 26 to 30. On the night of Apr 28, when I returned back to the hotel I could not use the key card to open the door, so I went to the front desk and the staff there (of the name Jessica) rudely told me that I have to pay as the hotel could not find my booking from the system. Jessica was very impolite and so arrogant making me felt very uneasy and embarrassing. She could not explain why the hotel system cannot find my booking and called the duty manager to come. Luckily I have the email of the hotel voucher from the travel agency showing the hotel reservation confirmation number and showed it to the duty manager, who then checked the computer, letting me waiting and eventually said they have something "wrong" in their system. I demanded 2 things: first an apology from Jessica and also a note from the Hotel General Manager explaining how the hotel booking system could be so messy causing such non sense to me as a hotel guest. Next day, when I met Jessica again, nothing has improved, she is still arrogant and impolite. This staff has a serious altitude problem and MUST be fixed. Up to now, I still have not received the note from the GM.
4 out of 5
by Josh

This traveler left a rating score only Posted Apr 20, 2017 on Hotels
5 out of 5
by Yung

This traveler left a rating score only Posted Mar 12, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from dhaka

Nice for the business people

Posted Feb 6, 2017
Very nice hotel to stay for specially for business people
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great hotel for the business or leisure traveller

Posted Dec 4, 2016
Pros: Breakfast, gym, location
Cons: Sauna needs maintenance and general upkeep
Location: Shanghai Train Station, walking distance to western and local restaurants, shopping, and coffee shops
When I first started visiting Shanghai I had some difficulty locating the perfect hotel. When I found the InterContinental Puxi I was hooked! The location, the helpful staff, spacious rooms, well-equipped gym, and fantastic breakfast options had me convinced. I do a lot of day trips to Nanjing and Suzhou for work, so proximity to the Shanghai Train Station is ideal (7 mins walking max!). A mix of local and western food options are within walking distance. I always recommend the IC to friends and colleagues. I've stayed at least 30 nights at this hotel over the past 4 years and have not been disappointed.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 25, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

WONDERFUL HOTEL

Posted Aug 1, 2016
Pros: ROOM.
FIRST OF ALL, THE PRICE IS LOWER THAN MOST OF THE FIVE STAR HOTEL, AND THE QUALITY OF THE ROOM IS ALSO BETTER THAN SOME OF FIVE STAR HOTEL, BIG, CLEAN AND COMFORT, IT JUST WONDERFUL. THE STUFF IN THIS HOTEL IS VERY NICE, KIND. I WOULD DEFITINLEY STAY IN THERE IF I COME TO SHANG HAI GAIN.
4 out of 5
by Danny from Canada

Nice hotel in Shanghai but avoid the humid season.

Posted Jul 6, 2016 on Hotels
Nice hotel - typical huge lobby. Excellent buffet breakfast. Visited during the hot muggy season and the room itself was very humid and difficult to cool down. Funky automatic toilet with jets of water and air...