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Reviews of Al Hayat Hotel Apartments

3 out of 5
Al Hayat Hotel Apartments
Zahraa Street, Sharjah, Sharjah

Reviews

6.4
Rating 10 - Excellent. 5 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 7 out of 28 reviews" "
Rating 4 - Poor. 6 out of 28 reviews" "
Rating 2 - Terrible. 3 out of 28 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good from reception to room service. The staff is very polite and friendly, responsive within minutes. I really liked the breakfast buffet. The only thing is that there's a problem with the shower drain..and I hope they fix it. Again, staff is very well trained and helped me at checking out. Checking in/out were very good. My issue was with my booking. I booked a hotel apartment with Expedia but when arriving it was a hotel suite in another building of the same hotel. I had to go around 3 locations of the hotel to find my booking.
Stayed 7 nights in May 2023

6/10 Okay

Shahzad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Please don’t trust there pics
It was the worse experience sow far in the life Bad service. Iron was burnt. Cooking pans were burnt I had to buy my own Fridge wasn’t cooling properly Cook top was no good Living room sofa fabric was ripped and patched I looked at the other room which local Arab customer had was much better I was counting days when I would leave
Condition of living room sofa
Living room sofa fabric
Stayed 10 nights in Jun 2022

10/10 Excellent

Shahzad

Stayed 1 night in Jun 2022
Response from Syed on Jun 26, 2022
Dear Guest, Thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home and well taken care of, Êso it is very rewarding to know how much our guests enjoy themselves. We hope to be able to welcome you back very soon. Kind Regards, By Management.

8/10 Good

Feras

Stayed 1 night in May 2022
Response from Syed on Jun 18, 2022
Dear Guest, it was our pleasure to serve you, we hope your stay was comfortable and enjoyable, hope to serve you again, thank you. Best Regards By Management

10/10 Excellent

Anastasios

Stayed 1 night in Feb 2022
Response from Basit Mahmood on Feb 27, 2022
Dear Valued Guest, Thank you so very much for much needed appreciation. Looking forward to serve you with same enthusiasm.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
its good
Stayed 1 night in Feb 2022
Response from Basit Mahmood on Feb 8, 2022
Dear Valued Guest, Thank you so much for appreciation. Looking forward to serve you more better in days to come.

6/10 Okay

Kumail

Business traveler
Disliked: Cleanliness
It was ok. Had issues with the stay. Their service and staff is poor.
Stayed 2 nights in Feb 2020
Response from Basit Mahmood on Feb 8, 2022
Dear Valued Guest, Thank you for your feedback. Looking forward to serve you more better in days to come.

2/10 Terrible

Ayman

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
No water. No towels. Terrible smell
Stayed 1 night in Jan 2020
Response from Basit Mahmood on Feb 8, 2022
Dear Valued Guest, Felt sorry for disappointment. Looking forward to serve you more better in days to come.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V good location and view. Nice people and proper price. I like it.
Stayed 3 nights in Jan 2020
Response from Basit Mahmood on Jan 20, 2020
Thank you for your rich attribute.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it is ok
Stayed 4 nights in Nov 2019
Response from Basit Mahmood on Dec 5, 2019
Dear Valued Guest, Thank you so much for much need appreciation. Looking forward to welcome you again to serve you more better.

6/10 Okay

Muntasser

Stayed 2 nights in Nov 2019
Response from Basit Mahmood on Feb 8, 2022
Dear Valued Guest, Thank you so much for much need appreciation. Looking forward to welcome you again to serve you more better.

10/10 Excellent

justyna, R

Liked: Cleanliness, staff & service, room comfort
The nicest service ever
I stayed in Al Hayat Hotel Apartments with my boyfriend for 21 days. We enjoyed our stay a lot. The room was big,always clean and cosy. Many thanks to Yaser who was taking care of us all times.
Response from Kumar on Jul 15, 2017
Dear Justyna, Thank you very much for writing your feedback. We're glad to know that you enjoyed your stay in Al Hayat Hotel Apartments, We look forward to welcoming you back on your next visit. Please let us know if we can be of further help. Best Regards - Management from Al Hayat Hotels.

4/10 Poor

Moheeb, London

Good
It was for one night stay with kids. Somehow ok
Dear Mr. Moheeb, Thank you very much for writing your feedback. We're glad to know that you enjoyed your stay in Al Hayat Hotel Apartments, We look forward to welcoming you back on your next visit. Please let us know if we can be of further help. Best Regards - Management from Al Hayat Hotels.

6/10 Okay

Ramzy

Liked: Staff & service
Dear Ramzy, Thank you very much for writing your feedback. We're glad to know that you enjoyed your stay in Al Hayat Hotel Apartments, We look forward to welcoming you back on your next visit. Please let us know if we can be of further help. Best Regards - Management from Al Hayat Hotels.

6/10 Okay

ali, KOB

Liked: Cleanliness, room comfort
Disliked: Staff & service
It was great but the staff !
Everything was great except the staff of the reciption , the treatment was not good , they don't smile at all !
Dear Justyna, Thank you very much for writing your feedback, we are extending our apology for the inconvenience caused during your stay, we will go through the mentioned issues, and we ill take necessary action against it, we welcome you again to our hotel to experience our hospitality. Thanks and Best Regards - Management from Al Hayat Hotels.

4/10 Poor

Melody

Liked: Room comfort
Disliked: Staff & service
New Years holiday
The receptionist at this hotel was rude unhelpful unprofessional and spoiled out stay. Phone in our room didn't work and she refused to let us call the airport to change our flights in the reception. She refused to give us change to pay out taxi driver who didn't have any. She refused to call us a taxi and instead just pointed to where we could stand and get one on the street. There is a mosque close by with mega phone they wake u up when praying from 5am

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever!!!
Never ever go to this hotel. We had worst days of our tourism life in this hotel. No iron, no pool, no microwave, fake promise of pool, no washing machine and laundry at the cost of whole day expense. Misbehaved staff. No phones in the room. Beds are dirty and makes sound which gives sleepless night. Washroom tap leaks an water may come to your bed middle of the night. No towels provided, worst service ever!!!! Beware of fake reviews and promises made by agents/websites.
Response from Kumar on Jul 15, 2017
Dear Sir / Madam, Thank you very much for writing your feedback, we are extending our apology for the inconvenience caused during your stay, we will go through the mentioned issues, and we will take necessary action against it. As you mentioned we have not mentioned any information on the booking site about the Pool, and the washing machine. please go through the hotel facilities information and confirming the reservation which helps to eradicate the conflicts further. we welcome you again to our hotel to experience our hospitality. Thanks and Best Regards - Management from Al Hayat Hotels.

4/10 Poor

traveller usa

Disliked: Cleanliness, staff & service, room comfort
worst hotel experience
This is a very bad, cheap looking hotel. It is not a 4 star. It could be a 2.5 star. Only looks nice in pictures. The bathrooms are really bad. The beds r super uncomfortable and u can hear ppl in the next door rooms and overall a very bad experience. Rooms r very small. Oh and u won't be able to find this place if you are a tourist, has no address, just a street name on which it is on. And no one has heard about it on that street. And it's 30 mind away from the airport and even further away from downtown.

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness
Yksi yö
Parempiakin varmasti löytyy noin 50€/yö budjettiin. Hyvät parkkitilat, mutta maksulliset
Stayed 1 night in Jan 2018
Response from Basit Mahmood on Feb 8, 2022
Dear Valued Guest, Thank you so much for much need appreciation. Looking forward to welcome you again to serve you more better.

6/10 Okay

Bilal

Liked: Cleanliness
الاقامة جيدة
الاقامة كانت جيدة حيث اخذت غرفة مع صالون وكانت عائلتي معي رفض منذ البداية عامل الاستقبال من ادخال اولادي لاني حاجز غرفة مع صالون بدون اولاد قلت له دائما احجز نفس الحجز ولا احد يعترض بالنهاية وافق فقلت له اريد فقد بطانيتان قال لي اذا موجود بعطيك فأحضر لي واحدة فقط ملاحظة اخري صنبور الماء كان بالحمام طول الوقت يسرب الماء والدش ايضا
Stayed 1 night in Dec 2017
Response from Basit Mahmood on Feb 8, 2022
Dear Valued Guest, Thank you so much for much need appreciation. Looking forward to welcome you again to serve you more better.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق جيد
مكان جميل
Stayed 2 nights in Nov 2017
Response from Basit Mahmood on Feb 8, 2022
Dear Valued Guest, Thank you so much for much need appreciation. Looking forward to welcome you again to serve you more better.

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
الفندق سيء وإجراءات دخوله طويلة جدا جلسنا ساعة كام
الفندق تعبان جدا من عدة نواحي، فقد كان معي ولدان أقل من 12 سنة وبينت صغيرة جدا. والغرفة أصغر منا بكثر وضيقة جدا، وأخذنا أكسترا بد ودفعنا رسوما إضاقية ومع ذلك لم يأتو مع السرير الكبير بمستلزماته، كما أنه لا يوجد عندهم مسبح ، وقالوا : إن مواقف الفندق ممتلئة، فاضطررت لترك سيارتي في مواقف الشارع الخاضعة للرسوم ثم اتصلت بالموقع اكسبيديا وطلبت تدخلهم في الموضوع . وفعلا عندهم مساحة صغيرة خلف الفندق وتحيط بها مواقف مجانية عامة لكنها هي الأخرى ممتلئة على الأخر. المهم الفندق سيء وإجراءات دخوله طويلة جدا جلسنا ساعة كاملة ننتظر تنظيف الغرفة.
Response from Basit Mahmood on Feb 8, 2022
Dear Valued Guest, Felt sorry for disappointment.Your concerns has been noted for further improvement. Thank you.

4/10 Poor

a

Disliked: Staff & service, property conditions & facilities
حيد
جيدة نوعا ما
Dear Sir / Madam, Thank you very much for writing your feedback. We're glad to know that you enjoyed your stay in Al Hayat Hotel Apartments, We look forward to welcoming you back on your next visit. Please let us know if we can be of further help. Best Regards - Management from Al Hayat Hotels.

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
Dear Sir / Madam, Thank you very much for writing your feedback. We're glad to know that you enjoyed your stay in Al Hayat Hotel Apartments, We look forward to welcoming you back on your next visit. Please let us know if we can be of further help. Best Regards - Management from Al Hayat Hotels.

10/10 Excellent

turki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Turki, Thank you very much for writing your feedback. We're glad to know that you enjoyed your stay in Al Hayat Hotel Apartments, We look forward to welcoming you back on your next visit. Best Regards - Management from Al Hayat Hotels.

4/10 Poor

Ahmed, ksa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق جيد
جيدة
Dear Ahmed, Thank you very much for writing your feedback. We're glad to know that you enjoyed your stay in Al Hayat Hotel Apartments, We look forward to welcoming you back on your next visit. Best Regards - Management from Al Hayat Hotels.