Hard to find hotel with overstated amenities
Posted Sep 25, 2016
Great Breakfast; Nice Manager who listened to our complaints.
Otherwise a disaster........
I experienced an extraordinary rude front desk, barraged with calls for payment of prepaid services, my room had an unrepaired broken sink at check in (which was never repaired). We had no router in our room (we had paid extra for a room upgrade). Our WIFI with a router installed was finally "fixed" after 24 hour...... to then realize that we had a signal but such limited bandwidth that we could not send text emails. WIFI signal but no ability to do anything.
I completed a list of 15 problems and the manager was great in listening. I still, however, left the hotel paying for services that were never delivered. I am a seasoned international traveler---rarely have have I experienced such a aggressive and rude frontline staff (who persisted in this behavior even after I had spoken to the manager). He promised to discipline them. I have never needed to speak to a hotel manager twice ever in any of my hotel (given I was only there for 34 hours---even more concerning)
I felt badly for the kind manager who was clearly embarrassed by his threatening staff and the poorly delivered customer services from his front line staff. This will all the more embassassing since I had booked an upgraded room---the Ambassador suite.