Ratings based on 7 Verified Reviews

2.9 out of 5
57% of guests recommend
2.9 Room cleanliness
3.7 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Doha

Hard to find hotel with overstated amenities

Posted Sep 25, 2016
Great Breakfast; Nice Manager who listened to our complaints. Otherwise a disaster........ I experienced an extraordinary rude front desk, barraged with calls for payment of prepaid services, my room had an unrepaired broken sink at check in (which was never repaired). We had no router in our room (we had paid extra for a room upgrade). Our WIFI with a router installed was finally "fixed" after 24 hour...... to then realize that we had a signal but such limited bandwidth that we could not send text emails. WIFI signal but no ability to do anything. I completed a list of 15 problems and the manager was great in listening. I still, however, left the hotel paying for services that were never delivered. I am a seasoned international traveler---rarely have have I experienced such a aggressive and rude frontline staff (who persisted in this behavior even after I had spoken to the manager). He promised to discipline them. I have never needed to speak to a hotel manager twice ever in any of my hotel (given I was only there for 34 hours---even more concerning) I felt badly for the kind manager who was clearly embarrassed by his threatening staff and the poorly delivered customer services from his front line staff. This will all the more embassassing since I had booked an upgraded room---the Ambassador suite.
2 out of 5
by A verified traveler

Posted May 19, 2016
The room and the hotel have a bad stink and its awful ....although the staff was good and humble ....furniture extremely old
4 out of 5
Recommended
for Everyone
by A verified traveler from Lagos Nigeria

nice hotel close to were you can get a cab

Posted Nov 25, 2014
Pros: the staffs are helpful
Cons: the proper direction to the hotel. the hotel is kind of hidden and not easy to locate. i had trouble directing taxi any time i go out
i love the hotel and the staff are friendly and very helpful and any time I'm in Dubai i would love to stay there again and i have already started recommending to friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2014
good staff and hotel and rate very good recommended hotel
3 out of 5
Recommended
for Everyone
by Mike from Croatia

Reasonable value

Posted Mar 16, 2014
Pros: Helpful staff!
Cons: Bathroom was too small and poor water pressure.
The hotel staff are really great. There is a parking issue but the staff are helpful and manage it really well. Came back to hotel at 2 am and nowhere to park except what looked like a no-parking area. On entering the hotel staff proactively asked where I parked and offered to re-park my car advising that I would get fined there. Room is reasonable size and clean.
3 out of 5
by Ibrahim from Abu Dhabi

I thought it is better

Posted Feb 10, 2014
Pros: none
Cons: the facility the room the furnitureetc
Location: not bad
It is not up to the standard of a 4 stars hotel it not updated and specially the bathroom the towels are very old etc
3 out of 5
Recommended
for Everyone
by Fred from Tehran

close to shopping malls and bus station

Posted Feb 1, 2014
Pros: Near to Sharjah sightseeing and malls
Cons: Please inform that is hotel appartment
Location: As I must daily travel to Dubai so by 10 derham taxi connect to bus terminal and with 7 derham travel to Dubai in 30 minutes.
As per my booking your records show that hotel is 4 star hotel but it was not .It was hotel appartment for this reason I find my payment was not for value.