Interior entrance

Reviews of Swiss-Belhotel Sharjah

3.5 out of 5
Swiss-Belhotel Sharjah
Al Arouba Road, Al Nabbaa Area, Sharjah, Sharjah

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 226 reviews" "
Rating 8 - Good. 93 out of 226 reviews" "
Rating 6 - Okay. 43 out of 226 reviews" "
Rating 4 - Poor. 14 out of 226 reviews" "
Rating 2 - Terrible. 10 out of 226 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hassan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing sharjah
Everything was perfect
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasent stay at the hotel. The rooms are very clean but not modern. Staffs are well behaved and friendly. Overall am happy and would like to book again. I will give 4.5 out of 5.
Stayed 2 nights in Feb 2020
Response from SL on Mar 2, 2020
Dear Valued Guest, First of all, let us take this opportunity to thank you for choosing Swiss-Belhotel Sharjah for your stay. We are very thankful to you for taking your valuable time to write a review of your impressions and to express your satisfaction with the services we have provided you during your stay. It is always a pleasure reading positive feedback from our valued guest such as yourselves as our guest’s satisfaction is our main priority. We are very glad that our Hotel services and Employees were able to meet and exceed your expectations during your stay with us. Please be assured that your wonderful feedback will certainly be shared with all colleagues as their wonderful effort will surely be recognized. Once again thank you and we look forward to welcoming you back to Swiss-Belhotel Sharjah and assure you of our best attention and services at all times. Thanks and best regards Hotel Management Swiss-Belhotel Sharjah

8/10 Good

GOH

Business traveler
Liked: Cleanliness, room comfort
It was a relaxing trip with such relaxing surrounding. On the buffet breakfast, having different food daily would be a plus since the breakfast which I have is quite similar everyday. I have stayed in this hotel for about 8D7N.
Stayed 7 nights in Feb 2020
Response from SL on Mar 2, 2020
Dear Valued Guest, First of all, let us take this opportunity to thank you for choosing Swiss-Belhotel Sharjah for your stay. We are very thankful to you for taking your valuable time to write a review of your impressions and to express your satisfaction with the services we have provided you during your stay. It is always a pleasure reading positive feedback from our valued guest such as yourselves as our guest’s satisfaction is our main priority. We are very glad that our Hotel services and Employees were able to meet and exceed your expectations during your stay with us. Please be assured that your wonderful feedback will certainly be shared with all colleagues as their wonderful effort will surely be recognized. Once again thank you and we look forward to welcoming you back to Swiss-Belhotel Sharjah and assure you of our best attention and services at all times. Thanks and best regards Hotel Management Swiss-Belhotel Sharjah

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Sharjah
Wonderful service and staff, very friendly and accommodating! The hotel itself is a bit dated with its decor, carpeting and furniture all seeming to be a little tired and worn. Great breakfast with many offerings for all travelers. Multiple shuttle services available into the center of Sharjah, Deira (northern Dubai, Coral Beach etc. Close to multiple museums such as the Museum of Islamic Civilization and Sharjah Art Museum and about two blocks from the Corniche waterfront walking path. About 20 minutes or so from Dubai Airport.
Stayed 4 nights in Dec 2019
Response from SL on Jan 6, 2020
Dear Valued Guest, First of all, let me take this opportunity to thank you for choosing Swiss-Belhotel Sharjah for your stay. We are very thankful to you for taking your valuable time to write a review of your impressions and to express your satisfaction with the services we have provided you during your stay. It is always a pleasure reading positive feedback from our valued guest such as yourselves as our guest’s satisfaction is our main priority. We are very glad that our Hotel services and Employees were able to meet and exceed your expectations during your stay with us. Please be assured that your wonderful feedback will certainly be shared with all colleagues as their wonderful effort will surely be recognized. Once again thank you and we look forward to welcoming you back to Swiss-Belhotel Sharjah and assure you of our best attention and services at all times. Thanks and best regards Hotel Management Swiss-Belhotel Sharjah.

8/10 Good

KRUPESH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from SL on Jan 6, 2020
Dear Mr. Krupesh, Thank you for rating us. Your feedback is very much appreciated. It will be great if you can advise us how to improve more our service and only through comments provided by our valued guest we will able to do so. Thanks and best regards Hotel Management Swiss Belhotel – Sharjah

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from SL on Jan 6, 2020
Dear Valued Guest, Thank you for rating us. Your feedback is very much appreciated. It will be great if you can advise us on how to improve more our service and only through comments provided by our valued guest we will able to do so. Thanks and best regards Hotel Management Swiss Belhotel – Sharjah

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from SL on Jun 19, 2019
Dear Valued Guest, Thank you for rating us a 5 star. Your feedback is very much appreciated. It will be great if you can advise us how to improve more our service and only through comments provided by our valued guest we will able to do so. Thanks and best regards Hotel Management Swiss Belhotel – Sharjah

8/10 Good

MOHIDDIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Good Location and value for money. Good Breakfast
Stayed 5 nights in May 2019
Response from SL on Jun 9, 2019
Dear Mr. Mohiddin, First of all, let me take this opportunity to thank you for choosing Swiss-Belhotel Sharjah for your stay. I am very thankful to you for taking your valuable time to write a review of your impressions and to express your satisfaction with the services we have provided you during your stay. It is always a pleasure reading positive feedback from our valued guest such as yourselves as our guest’s satisfaction is our main priority. I am very glad that our Hotel services and Employees were able to meet and exceed your expectation during your stay with us. Please be assured that your wonderful feedback will certainly be shared with all colleagues as their wonderful effort will surely be recognized. Once again thank you and I look forward to welcoming you back to Swiss-Belhotel Sharjah and assure you of our best attention and services at all time. Thanks and best regards Hotel Management Swiss-Belhotel Sharjah.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019
Response from SL on May 8, 2019
Dear Guest, Thank you for rating us a 5 star. Your feedback is very much appreciated. It will be great if you can advise us how to improve more our service and only through comments provided by our valued guest we will able to do so. Thanks and best regards Hotel Management Swiss Belhotel – Sharjah

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broadbased excellent value of your money
Excellent
Stayed 20 nights in Apr 2019
Response from MA on Apr 29, 2019
Dear Mr. Muhammad, At the outset, I would like to thank you for giving us some of your valuable time to fill out the questionnaire about your impressions and to gauge your satisfaction with the services we have provided you during your stay. Thank you for the feedback we received from you, which comes from your keenness to enhance the level of service in the place you prefer for your stay, which is a guide to us and our team to do more effort and innovation to provide more comfort to you and all our guests. We hope to receive the honor of hosting you many times in the future. Best Regards Mohamed Ali General Manager Swiss-Belhotel Sharjah.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019
Response from MA on Mar 24, 2019
Dear Ms. Sarah, At the outset, I would like to thank you for giving us some of your valuable time to fill out the questionnaire about your impressions and to gauge your satisfaction with the services we have provided you during your stay. Thank you for the feedback we received from you, which comes from your keenness to enhance the level of service in the place you prefer for your stay, which is a guide to us and our team to do more effort and innovation to provide more comfort to you and all our guests. We hope to receive the honor of hosting you many times in the future. Best Regards Mohamed Ali General Manager Swiss-Belhotel Sharjah.

2/10 Terrible

Donald

Liked: Staff & service, room comfort
no hot water 20 hour flight no hot water
The day I left, they had no hot water. I have a 20 hr flight. could not take a decent shower. Then they wanted me to take hotel taxi for twice as much as actual cost for taxi.
Stayed 3 nights in Mar 2019
Response from MA on Mar 24, 2019
Dear Mr. Donald, First of all, let me take this opportunity to thank you for choosing Swiss-Belhotel Sharjah for your stay. I am very thankful to you for taking your valuable time to write a review of your impressions about the services we have provided you during your stay. It is always a pleasure reading feedback from our valued guest such as yourselves as our guest’s satisfaction and comfort is our main priority. Inline to that, I sincerely apologize for the problems that you encountered during your last stay which you have mentioned. This is not the type of review that we like to see and I assure you that I will be looking into the point that you have made and shall work into it. Rest be assured that your comments will be taken seriously and will make sure to improve in the future. Our guest’s satisfaction is our main priority. I hope that this experience will not deter you from using our hotel in the future and I look forward to seeing you again at the Swiss-Belhotel Sharjah and assure you of our best attention and services at all times. Once again we would like to extend our sincere thanks to you and I look forward to welcoming you to Swiss-Belhotel Sharjah. Yours sincerely, Mohamed Ali General Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2019
Response from SL on Apr 2, 2019
Dear Valued Guest, Thank you for rating us a 5 star. Your feedback is very much appreciated. It will be great if you can advise us how to improve more our service and only through comments provided by our valued guest we will able to do so. Thanks and best regards Hotel Management Swiss Belhotel – Sharjah

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from SL on May 15, 2018
Thank you!

8/10 Good

shahid

Liked: Staff & service, property conditions & facilities
Good, friendly staff
Response from MA on Apr 24, 2018
Dear Mr. Shahid, At the outset, I would like to thank you for giving us some of your valuable time to fill out the questionnaire about your impressions and to gauge your satisfaction with the services we have provided you during your stay. Thank you for the feedback we received from you, which comes from your keenness to enhance the level of service in the place you prefer for your stay, which is a guide to us and our team to do more effort and innovation to provide more comfort to you and all our guests, We hope to receive the honor of hosting you many times in the future. Best Regards Mohamed Ali General Manager Swiss-Belhotel Sharjah.

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Mar 2018
Response from MA on Mar 13, 2018
Dear Mr. Waleed, At the outset, I would like to thank you for giving us some of your valuable time to fill out the questionnaire about your impressions and to gauge your satisfaction with the services we have provided you during your stay. Thank you for the feedback we received from you, which comes from your keenness to enhance the level of service in the place you prefer for your stay, which is a guide to us and our team to do more effort and innovation to provide more comfort to you and all our guests, We hope to receive the honor of hosting you many times in the future. Best Regards Mohamed Ali General Manager Swiss-Belhotel Sharjah.

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Bad!
Upon arrival we were made to wait for check in. We booked a room for 2 adults and a baby. The Hotel thought it would be a great idea to put us in a room with an adjoining door. We though that a crying baby may be an inconvenience to those next door. The problem was not our baby but the noisy neighbours who seemed to think it was OK to shout ,scream and slam doors into the very early hours of the morning! I complained but the manager did nothing to address my complaint - the neighbours continued with their noise making. A second complaint was made and indifferent 'manager' suggested that we could move room. why on earth should we be made to move room when we were not the offending party? Upon making a third complaint regarding the noise I was informed by another 'manager' that the noisy party had made a block booking of rooms and that other complaints had been made about the noise they were creating on other floors within the hotel. He offered to move our room but this was to be our last night so I refused the offer and demanded that the neighbours should be made to move. The 'manager' refused to do this as he did not want to upset the 'BIG FAMILY' who had made a block booking.
Stayed 8 nights in Dec 2017

8/10 Good

Kirshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL
AMAZING
Stayed 1 night in Oct 2017
Response from Mohamed Ali on Oct 21, 2017
Dear Mr. kirshan, We would like to thank you for reviewing your recent experience with us. It is always a pleasure & encouraging reading a positive feedback from our valued guest, such as yourselve. I am looking forward of having an opportunity of welcoming you back and enjoy Swiss-Belhotel hospitality and more. Yours sincerely, Mohamed Ali General Manager

4/10 Poor

Hussain

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Mohamed Ali on Aug 29, 2017
Dear Mr. Hussain, First of all I would like to thank you for choosing to stay with us at Swiss-Belhotel Sharjah. It will be great if you can advise us the reason of rating us a 2 star? Rating the hotel a 2 star without given any details is not fair for the hotel. Our guests' satisfaction is our main priority. Once again, thank you and I look forward to meet with you during your next visit to discuss the matter further. Sincerely yours, Mohamed Ali General Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Cozy bed in a large room with a good view. Friendly staff, no hassle at all.
Stayed 1 night in Jul 2017
Response from Mohamed Ali on Aug 3, 2017
Dear Valued Guest, Thank you for choosing to stay at Swiss-Belhotel Sharjah and for sharing your recent experience with us. We highly appreciated your feedback and we are delighted that overall we were able to meet and exceed your expectation especially with regards to the cozy bed, room & staff. Rest assured that your wonderful feedback will certainly be shared with all colleagues as these gesture will certainly goes a long way. Once again, thank you and I look forward to welcome you back to Swiss-Belhotel Sharjah and assure you of our best attention and services at all time. Sincerely yours Mohamed Ali General Manager

2/10 Terrible

Mikhail, moscow, russia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay there!
At check in you will have to wait 40 minutes without any excuses, coffee, because you room will not be ready on time. Every day you will ask for fresh towels and etc. if you give them your rental car for valet parking, they will scratch it. Dirty hotel, unpolite staff, bad suburban. Absolutely NO SWISS Hotel! No European quality!!!!
Response from Mohamed Ali on Apr 29, 2017
Dear Mr. Mikhail, Thank you for staying at the Swiss-Belhotel Sharjah! We have noted your feedback, this has been taken up with our concern department to look into this matter. Please accept my sincere apologies on shortfall with regards to the distinct mentioned. We thank you for your feedback as this helps us to improve our services and facilities. I hope that this experience will not deter you from using our hotel in the future and I look forward to seeing you again at the Swiss-Belhotel Sharjah and assure you of our best attention and services at all times. Yours sincerely, Mohamed Ali General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Feb 15, 2017
Dear Valued Guest, Thank you for staying and for reviewing your experience during your stay with us at Swiss-Belhotel Sharjah. We appreciate your feedback as we continuously strive to improve our services and facilities and only through our comments provided by our valued guest we were able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

6/10 Okay

Mansoor, oman

Liked: Room comfort
good
All was well but they should well clean the toilet and try to get new wc
Response from General Manager on Sep 14, 2016
Dear Valued Guest, Thank you very much for staying at the Swiss-Belhotel Sharjah and for taking the time to fill out our Hotel Guest Satisfaction Survey. I have noted your remarks regarding the washroom cleanliness as this had been conferred to our Housekeeping Department to work its way through and ensure that it will not be repeated in the future. We will certainly work on to enhance our product and services to achieve service excellence. Once again, thank you and we are certainly pleased to have you with us again on your next visit. Sincerely yours, Mohamed Ali General Manager

2/10 Terrible

Adnan, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Won't recommend
No recommendation. Poor management and old building.
Response from Swiss-Belhotel Sharjah on Jul 14, 2016
Dear Mr. Adnan, Thank you for choosing to stay at the Swiss-Belhotel Sharjah! I do apologize for the service standard failure, moreover, please know that we will continue to strive to heighten our facilities and services. Kindly know that our team will always be at your kind disposal and I hope that this experience will not deter you from using our hotel in the future. I am looking forward having you with us on your next visit. Sincerely yours, Mohamed Ali General Manager

8/10 Good

Muhammad, Karachi, Pakistan.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying.
Above average hotel in below average price.
Response from Mohamed Ali on Jun 29, 2016
Dear Mr. Muhammad, Thank you very much for staying at the Swiss-Belhotel Sharjah and for reviewing your experience with us. We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

4/10 Poor

Ahmed, Saudi Arabia

Liked: Cleanliness
Disliked: Staff & service, room comfort
Need technical maintenance
The room was good and the bed was clean , the only problem was the bathroom exhaust was not working and the central a/c was not cold enough even that I sit it up on 18 degree but still feels like it's 25 degree
Response from Mohamed Ali on Jun 16, 2016
Dear Mr. Ahmed, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. First of all, please accept my apologies for the inconveniences caused specifically on the bathroom exhaust and A/C. Moreover, I have addressed the matters with the department concerned and to further improve on the areas mentioned. Thank you for the valued time and I look forward to welcoming you back and provide you with exceptional service at your next visit at Swiss-Belhotel Sharjah. Yours sincerely Mohamed Ali General Manager

8/10 Good

MOHSEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mohamed Ali on Jun 29, 2016
Dear Valued Guest, We would like to thank you for completing the survey and your positive feedback regarding your stay at Swiss-Belhotel Sharjah! Once again thank you and we are pleased and looking forward to welcoming you back to Swiss-Belhotel Sharjah! Sincerely yours, Mohamed Ali General Manager

8/10 Good

Ahmad, Qatar

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Budgeted hotel in Shariah. 3 star in my opinion
The staff was very friendly and the bell boy and service is excellent.the room sand bathroom very spacious but, this hotel rating is only 3 stairs to my opinion. Because, The bathrooms tiles must to renewed. The paint of the room is damaged. Under the fridge dirt.
Response from Mohamed Ali on May 21, 2016
Dear Mr. Ahmad Thank you very much for staying at the Swiss-Belhotel Sharjah and for taking the time to fill out our Guest Satisfaction Survey. Please rest assured that our staff wonderful efforts will not come to pass as your compliment will be shared to them and they will definitely be recognized for such positive feedback. I have noted the highlighted points regarding the bathroom as this has been taken up with concerned department so as to look into this matter. Thank you once again for your valued time and I look forward to welcoming you back to Swiss-Belhotel Sharjah in not so distant future. Sincerely yours Mohamed Ali General Manager

8/10 Good

Ghassan , Saudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Sharjah city center
Nice hotel and spacious rooms with bath tub and helpful staff. Enjoyed my stay but had tough time locating since I drove by myself
Response from Mohamed Ali on Mar 21, 2016
Dear Mr. Ghassan Thank you very much for staying at the Swiss-Belhotel Sharjah and for taking the time to complete and share your experience with us. I would like to thank you for your positive feedback regarding your stay and I'm delighted to read that we were able to meet your expectations during your stay We look forward to welcoming you back on your next visit! Yours Sincerely, Mohamed Ali General Manager

10/10 Excellent

ashley, iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel would absolutely stay again!
This hotel was great!! As an American I was a little worried about staying at hotel that I didn't know. EVERYTHING was perfect!! Staff was great, hotel was very clean,hotel also has free van to great locations for shopping. I would stay here again and again and again. I would also recommend all my friends and family. the food was great, this hotel was 1 million times better than I expected. They also gave us a great price for an extra guest in our room. Thank you Swiss Bell, this customer was greatly satisfied and impressed. I loved this hotel!!
Response from Mohamed Ali on Mar 21, 2016
Dear Valued Guest Thank you very much for your delightful comments. It is exciting to read that we have exceeded your expectations with our food and colleague standout service. Rest assured your feedback will be shared to each and every colleague as this goes a long way. We are pleased and looking forward on your next visit to Swiss-Belhotel Sharjah Sincerely yours Mohamed Ali General Manager

10/10 Excellent

Ms Lola Bear

Liked: Cleanliness, staff & service, room comfort
Lovely Hotel
This is a great hotel with lovely staff and a wonderful breakfast. It had become Swiss Belhotel by the time I arrived even though I had paid for the old owners place, The Rotana. My payment hadn't been registered, but this was quickly sorted. My room was certainly 4* standard, had a comfy bed and was clean. I was on the 14th floor but the lifts were super quick. When you stay at the hotel there is a sort of trade off. If you intend being in Dubai by 09.30 you have to depart at 07.30 as the traffic is horrendous. There is a free bus from the hotel later in the day though. Likewise, the hotel isn't really that near any of the larger shops in Sharjah, but again there is a free bus later in the day. If you are only going to UAE for an enormous buying expedition it might be worth considering this. The good part is that a hotel of this quality in Dubai would be at least twice the cost.

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
3 nights in Sharjah
Room had a strange smell at the door. Sheets barely fitted the bed making for an uncomfortable nights sleep. Staff were fantastic and always ready to help.
Response from Mohamed Ali on May 21, 2016
Dear Valued Guest We would like to thank you for choosing Swiss-Belhotel Sharjah and for reviewing your recent experience with us. Please accept my sincere apologies that the service standard had been fallen with regards to the bed sheet, rest assured it will certainly deliberate accordingly to the housekeeping department and should not be repeated in future. Moreover, your feedback is important to us and we will certainly work on further improvements in view of our facilities & services. We hope you have the opportunity of visiting us again in the near future Sincerely yours, Mohamed Ali General Manager

4/10 Poor

joao

Disliked: Staff & service
Response from General Manager on Dec 4, 2016
Dear Mr. Joao, Thank you very much for choosing to stay with us at Swiss-Belhotel Sharjah and for taking time to fill out the Hotels Guest Satisfaction Survey. We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guest we will be able to do so. Pleased know that we are pleased to have you with us again for your next visit. Sincerely yours, Mohamed Ali General Manager

6/10 Okay

Not Provided

Liked: Cleanliness, room comfort
THE breakfast was poor coffee was week there was no coffee machine Traffic was very busy if you wil go to Dubai sometimes take more than 1 our
Response from Mohamed Ali on May 28, 2016
Dear Valued Guest Thank you for choosing to stay at the Swiss-Belhotel Sharjah! I do apologize for the service standard failure, moreover, please know that we will be looking at the plans to heighten our amenities and services. Kindly know that our team will always be at your kind disposal and I hope that this experience will not deter you from using our hotel in the future. I am looking forward having you with us on your next visit. Sincerely yours, Mohamed Ali General Manager

10/10 Excellent

SAEED ALI ABDULLA SUBAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 4, 2016
Dear Mr. Saeed, We would like to thank you for choosing Swiss-Belhotel Sharjah and for taking time to complete our Guests Satisfaction Survey. Kindly know that our team will always be at your kind disposal and I hope that this experience will not deter you from using our hotel in the future. I am looking forward having you with us on your next visit. Yours sincerely, Mohamed Ali General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The smell of the room was overwhelming, I couldn't even sleep. The next room had trouble with water flooding floor in bathroom. Overall experience was poor.
Response from Mohamed Ali on Mar 25, 2016
Dear Valued Guest Thank you very much for staying at the Swiss-Belhotel Sharjah and for taking the time to fill out Hotels Guest Satisfaction Survey. I have noted your remarks regarding the smell and room flooding as this had been conferred to concern colleague to work its way through and ensure that it will not be repeated in future. Thus, we will certainly work on to enhance our product and services to achieve service excellence. We are certainly pleased to have you with us again on your next visit. Sincerely yours Mohamed Ali General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Concierge staff and bellboys were great. Other staff was mediocre. They all have nice greetings but when it comes to actual service they lack in that. hotel is old and outdated.
Response from Mohamed Ali on Mar 25, 2016
Dear Valued Guest Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. First of all, please accept my apologies for the inconveniences that we may have caused. Moreover, I have addressed the matters with all the department concerned and to further improve on the areas mentioned. Thank you for the valued time and I look forward to welcoming you back and provide you with exceptional service at your next visit at Swiss-Belhotel Sharjah Yours sincerely Mohamed Ali General Manager

4/10 Poor

Ali, Toronto, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Quite Dissapointing
The hotel rooms need a complete makeover. Not thoroughly ventilated, and the washroom had stains and the drains would keep floor went in puddles. Shower head was broken and wasn't changed till 2 days into my stay. Apart of courteous staff and good washroom, the hotel rooms itself were not worth the money They kept using the old Rotana shampoos and items which i found unprofessional as well..
Response from Mohamed Ali on Mar 28, 2016
Dear Mr. Ali Thank you for staying at the Swiss-Belhotel Sharjah! First and foremost I would like to express my sincere apologies for the failure of our service standards during your visit to our hotel. Please be assured that I have thoroughly discussed the highlighted point with the concerned department in order to rectify such shortfall and also, immediate corrective action has been taken into to ensure similar incidents will not be repeated in the future. Thank you for the valued time and I look forward to welcoming you back and please know that our team will always be at your kind disposal. Sincerely yours, Mohamed Ali General Manager

6/10 Okay

Khalid, U.K.

Liked: Property conditions & facilities
Disliked: Staff & service
Good Hotel
Booked 2 nights and its Nice Hotel but Staff was not friendly though
Response from Mohamed Ali on May 28, 2016
Dear Mr. Khalid Thank you for staying at the Swiss-Belhotel Sharjah and for completing our guest satisfaction survey! We have noted your comments regarding our colleague and for that I sincerely apologize, the same had communicated directly to all concern department and so as to look into this matter respectively. We thank you for your feedback as this help us to improve our services & facilities. Once again, thank you and I am looking forward to having you with us again in the not so distant future. Yours Sincerely Mohamed Ali General Manager

8/10 Good

azreen, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room.great view.
Response from General Manager on Dec 5, 2016
Dear Azreen,, Thank you for choosing at Swiss-Belhotel Sharjah and for reviewing your recent stay with us.We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE
GOOD STAY AND PLEASANT STAY PLEASING STAFF AND OVERALL SUGGESTABLE TO OTHERS
Response from exsecsbsh@swiss-belhotel.com on Dec 5, 2016
Dear Valued Guest, Thank you for choosing at Swiss-Belhotel Sharjah and for reviewing your recent stay with us.We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

6/10 Okay

Mo, Charleston, SC

Liked: Staff & service, property conditions & facilities
Acceptable Hotel
The hotel is acceptable. I overall enjoyed the stay. The front desk was pleasant and could manage a "rush" of check ins. The manager was out and about at times talking to staff and employees, which was nice to see. There is a small cafe in the lobby where you can get desserts, coffee and tea. They are a little pricey but its very good. The restaurant is on the 2nd floor, they are nice and the food came out quick and hot.
Response from exsecsbsh@swiss-belhotel.com on Dec 5, 2016
Dear Mo, Thank you for choosing to stay with us at Swiss-Belhotel Sharjah and for taking the time to complete our guest satisfaction survey. We are delighted that overall we were able to exceed your expectation. Please know that your wonderful feedback will certainly conferred to all colleagues as their wonderful effort will not come pass.Thank you for the valued time and I look forward to welcoming you back and provide you with exceptional service at your next visit at Swiss-Belhotel Sharjah. Yours sincerely, Mohamed Ali General Manager

8/10 Good

Zulfiqar , Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and relaxing
My stay was very pleasant and had a great time. Breakfast was really a treat and overall experience was good.
Response from exsecsbsh@swiss-belhotel.com on Dec 5, 2016
Dear Zulfiqar, Thank you very much for staying with us and for taking the time to complete our guest satisfaction survey. We appreciate your valued time and effort for giving us your feedback. Rest assured that your wonderful feedback will certainly conferred to all colleague as this gesture will certainly goes a long way.I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel location
Good location. Nice staff.
Response from General Manager on Dec 7, 2016
Dear Valed Guest, Thank you very much for staying at the Swiss-Belhotel Sharjah and for reviewing your experience with us. We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

8/10 Good

Shivkumar, doha, qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goodone,except credit card issue - still recommend
Hotel was good, everything was fine. except they charged me twice in my credit card and took cash again for 3rd time.my credit card debitted the amount twice,but hotel dint receive it seems.
Response from General Manager on Dec 7, 2016
Dear Shivkumar, Thank you very much for staying at the Swiss-Belhotel Sharjah and for reviewing your experience with us. We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. However, with regards to your remarks particularly to the charging, I do apologize for the inconvenience. Rest assured that your wonderful feedback will certainly conferred to all colleagues as their wonderful effort will not come pass. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on Dec 7, 2016
Dear Valued Guest, Thank you very much for staying at the Swiss-Belhotel Sharjah and for reviewing your experience with us. We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice hotel with reasonable prices. Good location with lots of shops and stores around. Beach is a 3 minute taxi drive away.
Response from exsecsbsh@swiss-belhotel.com on Dec 7, 2016
Dear Valued Guest, Thank you very much for staying at the Swiss-Belhotel Sharjah and for reviewing your experience with us. We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

10/10 Excellent

Burhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 7, 2016
Dear Burhan, Thank you very much for staying at the Swiss-Belhotel Sharjah and for reviewing your experience with us. We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

6/10 Okay

Adriano, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was average
Average hotel breakfast was not included and expensive to add afterwards
Response from exsecsbsh@swiss-belhotel.com on Dec 7, 2016
Dear Adriano, Thank you very much for staying at the Swiss-Belhotel Sharjah and for reviewing your experience with us. We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager

8/10 Good

YOUSUF

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Response from General Manager on Dec 7, 2016
Dear Yousuf, Thank you very much for staying at the Swiss-Belhotel Sharjah and for reviewing your experience with us. We appreciate your feedback as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so. I am looking forward on the opportunity of welcoming you back and anticipate exceptional service as it should be on your next visit to Swiss-Belhotel Sharjah. Sincerely yours, Mohamed Ali General Manager