When my room was rented to another guest
Posted Nov 18, 2016
As I would arrive in Sharjah early morning after my 8 hours flight during the night, I would rather have access to my room to be able to sleep for few hours and not waiting until 2 pm when access to the room start.
To do so, I was told by Expedia to pay for one extra night . This meant they would keep my room empty over the night but I would get the key to the room on my arrival without any delay, and I did pay for one extra night.
However, when I arrived at the hotel, to my horror, the receptionist told me to wait until the room is free as thy had rent it to another guest. When I asked why, he replied this is our routine , as if a guest doesn't arrive we rent the room.
I was furious and my explanation didn't help as they knew that some people like me pay for one extra night but they till rent the room to get double pay.
They promised to pay me back (one night cost) but they never did.
There was no toilet paper,
I had to ask for everything
No coffee in the room and.......
Don't use this hotel again-is my advice