1 star at best
Posted Sep 7, 2014 on Hotels
Pull up to the hotel and the first thing I see is half empty beer cups strewn all over outside the reception area. Walk in to the hotel and there are drunk teenagers partying in the lobby determined not to let their all-inclusive packages go to waste at the shabby lobby bar. Get to the room and I am greeted by a huge cockroach crawling on the floor. The bug spray can in the bathroom makes it clear that this is probably a common occurrence. The upholstery was stained with colours that made me not want to know what had caused the damage. Bed was incredibly uncomfortable and the bed sheets smelled dirty. My flight got in late so I didn't get to the hotel until 2am. I was told they had 24 hour room service but there was no room service menu in my room so when I called room service to ask for one, I was told "I have salads, sandwiches, and main course...what do you want?" When I insisted on seeing a menu, the person was clearly frustrated that he had to come all the way to my room to take my order and it was 30 mins before I got to see a menu. Then I was told that most things on the menu were not available and what I did get was inedible. Next morning, housekeeping walked in for 2 mins, folded my blanket and left. Cleanliness and hygiene is definitely not a priority at this hotel. The food is terrible, the hotel is rundown and generally uninhabitable. I had booked for 5 nights but had to cancel the next morning and move to another hotel. Know what you are getting into...save yourself a lot of trouble and just stay somewhere in Shark's Bay.