This hotel is a scam
Posted Dec 21, 2010 on CheapTickets
I wanted to find a cheap hotel in Sharm to spend one night in instead of driving to Cairo in the dark. I picked this hotel primarily for the price and wasn't expecting much. However, when we arrived there, we were VERY disappointed.
I had paid the room balance online using my credit card and had a confirmation number and a voucher. However when we arrived there, the reception staff informed us that they cannot honour the rate we paid online and had to charge us about 30% more per room. They claimed that the rate was only for foriegners and didn't apply for Egyptian citizens. While I used my Canadian address and credit card (I had the credit card and my canadian driver's license on me), I wasn't carrying my Canadian passport (only my Egyptian). When I told them that the cheapticket website never mentioned anything about citizenship requirements, they said that this is their policy and there was NOTHING they could do about it. I have used online websites to book Egyptian hotels multiple times before and NEVER had a problem or heard about this rule. When we asked them for a refund, they refused since we paid the website and not the hotel directly. After 2 hours of arguing, we had no choice but to pay.
When asked to see the manager on site, we were informed that he was on a break and will not be back before 7 p.m. (two hours later). He was never there even after 7 p.m. and again when we asked about him the next morning.
The fridge and safe in the room didn't work. When I turned the water on in the shower, it had a brown disgusting colour for a long time before it cleared up. Also, the shower drain got clogged half way through the shower and the water overflew.
The bed mattress was very hard and uncomfortable. The whole room including the linens had a musty smell and the pipes made weird noises after the toilet or shower is used.
The hotel has no private beach and no beach within walking distance. This would have been the most important factor for me if I was staying for more than one night. We were told that there is a bus that would take people to the beach but I would find this very inconvenient.
There are a number of swimming pools but they are not heated so they would not be used in the winter.
The breakfast buffet was ok and had a decent selection. Also the common areas were ok considering the original price we were quoted (but NOT after the adjusted price). However, it would never pass as a 4 star even by Egyptian standards (and I have been to numerous Egyptian hotels over the years). How this hotel would be rated as more than 2 stars is beyond me!!!!!!
I will never go back to this hotel and would NOT recommend it to anyone.