Ratings based on 54 Verified Reviews

3.7 out of 5
71% of guests recommend
4.0 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by Mohammed

Disappointed stay

Posted Dec 31, 2016 on Hotels
Standard Room condition was extremely poor, many loose or broken items incl doors & cupboards. Generally hotel is badly maintained with loose tiles everywhere. Wifi at hotel totally useless. Deluxe rooms seem better. Good location for food, shopping and entertainment . Good beach. Not a 4-star hotel
4 out of 5
by A verified traveler

Nice hotel overall

Posted Oct 19, 2016 on Hotels
Actually i had a surprise because i thought that it was bed and breskfast but it was only a stay .. the room condition was not at its best.. a poor stay for a 4 star hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from ga, usa

Nice location, maintenance is slowly responsive

Posted Sep 6, 2016
Asked to change 2 lamps but crew never made it to my room. Asked for a taxi but they weren't able to provide one.
Comment from Hotel Management
Oct 6, 2016 by abdealzeem , Hotel Management
we are sorry to you sir ,we will do our best to change your mind about every bad thing you got, we wish to come again to see our best
5 out of 5
Recommended
for Everyone
by A verified traveler from cairo

nice . comfort , very nice view, close to beach

Posted Sep 6, 2016
Pros: view, comfort , location
Cons: the variety of the food
i visit sharm every year and my staying in helnan marina made me more happy
Comment from Hotel Management
Oct 6, 2016 by abdelazeem , Hotel Management
dear Sir,warm greeting from helnan marina sharm we wish to come again to see our best
2 out of 5
by A verified traveler from France

Animation staff are desperate

Posted Aug 14, 2016
Animation lady pestered my husband to meet at the night club after she finished work. How cheap! when she knew I was his wife as we spoke previously. Other Staff are not very friendly or flexible If your not happy with your room they will not change it only if you pay for another new booking Coffee is not free with evening meal No water provided No adult entertainment only for children
Comment from Hotel Management
Mar 19, 2017 by abdelazeem, Hotel Management
dear Sir, warm greeting from helnan marina sharm hotel we wish to come again to see our best
3 out of 5
by A verified traveler

Nice big hotel but wifi only in Lobby??

Posted May 8, 2016
Pros: the view and beach
Cons: the wifi in the whole hotel
Location: the location is nice and the main tourist shops an d restaurants are within walking distance.
Only have wifi in the lobby area? Which for a major hotel is silly!! The breakfast food was horrible. The beach and view is nice and staff was good for the most part.
Comment from Hotel Management
Oct 6, 2016 by abdelazeem, Hotel Management
warm greeting from Helnan marina sharm hotel we are sorry to you sir ,we will do our best to change your mind about every bad thing you got, we wish to come again to see our best
3 out of 5
by A verified traveler from London

Just a nice room and location

Posted Dec 17, 2015
Pros: Close to Naama bay And nice rooms
Cons: More staff in front desk to handle crowds.
Location: Location is within Naama bay where most of the coffee shops and restaurants. But the problem is the taxis cannot reach hotel area.
I encountered a terrible check in where employees were unable to distribute the rooms untill after 3:00 pm. The restaurant staff are unable to cope with the crowds.
Comment from Hotel Management
Oct 6, 2016 by abdelazeem, Hotel Management
warm greeting from Helnan marina sharm hotel we are sorry to you sir ,we will do our best to change your mind about every bad thing you got, we wish to come again to see our best
4 out of 5
by maikel

Posted Jan 28, 2015 on Hotels
Comment from Hotel Management
Feb 19, 2015 by Ramadan Moussa, Hotel Management
Thank you
1 out of 5
by A verified traveler from london

Good location but that's it...

Posted Jul 26, 2014
We needed bolt cutters to open out bags before going out. Notified reception 4 times in an hour. Every time they just said 5 mins. Wanted to complain but the assistant didn't want to pass the phone to the manager and hung up on us. If location is important, go for it! If you want more then location, def look elsewhere! Very rude staff
Comment from Hotel Management
Mar 12, 2015 by Ramadan Moussa, Hotel Management
Dear Mr. Phil thanks for passing your kind comment to us assuring to your good self that our hotel management will take your notice with much interest and care thank you
3 out of 5
Recommended
for Everyone
by Mustafa, May'14 from London

Nice hotel, big rooms, nice viewing.

Posted Jun 1, 2014
Food is below standard. Beach cannot swim. Very shallow and by the time you get to deep end to swim, there are boats everywhere. Otherwise, hotel, staff, room, views and location are brilliant. Food and beach let it down.
Comment from Hotel Management
Mar 12, 2015 by Ramadan Moussa, Hotel Management
Dear Mr. Mustafa thank you for your comment, however the hotel beach must have safe area for non-professional swimming guests those who like to enjoy the sea water then of course it get deeper and we have signs for that Thank you