Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great Vacation made even better!

Posted Dec 1, 2015
Pros: The location is perfect.
Location: We were there at a tragic time when tourists had stopped coming to Sharm. We could tell that it was set up for a lot of activities for them.
My husband and I were at Hilton Waterfall Resort for our 30th anniversary. We were very, very pleased with our room, the food and the staff. Our room was always made clean and nice and our room steward paid attention to what we used and when it needed replaced. Even gave us extra face cloths. The staff by the pool and beach were very friendly and not invasive. Restaurant staff were excellent and attentive. The only complaint I had was that the 'animation' team of four Russian girls were not very kind to the staff. They were aloof and surly to all hotel visitors that I could see except the ones from their own nationality. Granted I know this area is where a lot of them come to, tho I find it was not reason to be unkind to the national staff and other visitors.
Comment from Hotel Management
Dec 10, 2015 by Maria , Hotel Management
Dear Guest, Thank you for choosing to stay at the Hilton Sharm Waterfalls resort during your recent stay with us. All of us were glad to know that the services and facilities offered at our restaurant, bars, room cleaning were up to your complete satisfaction. We have discussed your comments regarding animation with the chef animator for his necessary actions and continuous improvement. We are looking forward to welcoming you to our resort, hopefully very soon. Very best regards
4 out of 5
by A verified traveler from Tracy, CA

Beautiful hotel on the beach

Posted Nov 27, 2015
Staff great, very friendly. Nice place on the beach. The issue I had were the mosquitoes. Very bad inside the room.
Comment from Hotel Management
Dec 12, 2015 by Maria , Hotel Management
Dear Nettie, Thank you for choosing to stay at our resort and for posting your positive comments on Expedia.com. We are glad that overall you had a nice stay with us and that you were generally satisfied. We are sorry for the discomfort you may experienced regarding mosquitoes. Fumigation takes place throughout the entire area of the resort to prevent existence of insects. Also electric repellent devises are available in guest rooms free of charge. We are looking forward to welcoming you back to our resort, hopefully soon. Best regards
5 out of 5
by A verified traveler from Bornholm, Danmark

Pragfuldt, kan kun anbefales.

Posted Nov 23, 2015
Pros: Personalet, den private strand, venligheden overalt og det utrolige velholdte udendørs område.
Cons: Hotellets manicure, pedicure og ansigtsbehandler var meget pågående og havde meget svært ved at forstå et nej og resultatet var ikke tilfredsstillende
Location: Vi var på en udflugt fra hotellet med båd til tre koralrev, smukt og bestemt pengene værd.
Den italienske restaurant har super mad og meget venligt personale anført af Mohamed Gamal. Paradis reef og baren ved stranden har også fantastisk personale der servicere, smiler og hygger om os. Rengøringen er i top med Okasia der gør alt hvad han kan for at gøre det så fint som muligt. I buffetrestauranten er der også fantastisk personale der husker os, smiler og joker og opfylder særlige ønsker. Den private strand med en super sød livredder er et fantastisk syn med flotte koraller og masser af fisk. Poolene er rene og solvognene er fine. Hele familien er svært tilfredse og det er bestemt ikke sidste gang vi kommer.
Comment from Hotel Management
Nov 26, 2015 by Maria , Hotel Management
Kära gäst Vi är tacksamma för att ni har valt Hilton Sharm Waterfalls Resosort som er semester destination. Eftersom vi endast har några danska gäster är detta en ära. Vi är väldigt tacksamma för att ni tog er tid att skriva en komentar på tripadvisor.com. Vi uppskattar alla förslag eftersom det hjälper oss att för bättra vår produkt fortsättningsvis. Med vänlig hälsning
5 out of 5
by A verified traveler from Harlow, Essex

Posted Nov 12, 2015
Cons: Entertainment is its weak spot, varies from very good to poor. I believe that this applies to all hotels in Sharm El Sheikh
Staff were excellent. They couldn't be more helpful. They always wanted to know if everything was ok, anything thing negative was put straight, immediately. hotel amenities are very good.
Comment from Hotel Management
Nov 24, 2015 by Abigail Logan, Hotel Management
Dear Eric, Thank you for your comments on our Expedia site. We are glad you enjoyed your stay with us and our staff delivered a 5* service. We have noticed your remarks with regards to our entertainment team, and we will use your feedback to continue to improve our services. We hope to welcome you back to the Hilton Sharm Waterfalls Resort in the near future. Best Regards
3 out of 5
by A verified traveler from Daytona beach Florida

For the younger generation

Posted Oct 29, 2015
Pros: Nothing
Cons: Everything, especially the pier to get to the reefs, and the food and room maintenance
Location: Don't know
The hotel has two elevators to take you to the beach and different room sections and the main lobby which has the main restaurant, walking up and down these hills is a pain especially for older folks. The front desk and front desk manager were excellent . The food was terrible and my wife got food poisoning. There is no beach and the pier to get to the reefs is a plastic pier which in high seas is very annoying and hazardous. The rooms were not well maintained as our keys worked part of the time. Rest of the employees other than the reception were cocky and a bit snappish and I really don't know why? weird. We had to move to another hotel the royal Savoy in Naima bay which was more expensive but really excellent. They also messed up our reservation as we booked half board via Expedia and they would not honor it and booked as BB and we had to pay the difference but Expedia refunded us right away.
Comment from Hotel Management
Dec 21, 2015 by Maria , Hotel Management
Dear Hussein, Thank you for choosing to stay at the Hilton Sharm Waterfalls resort during your recent holiday in Egypt. We were regretful to learn that your perception of our resort did not comply with the image of a five-star hotel. We appreciate all our guests’ feedback as this aids us to achieve the highest level of customer service. We have discussed your comments regarding the variety of food along with the room maintenance with the concerned departmental managers to ensure that remarks are used to improve the experience for our guests. As you have mentioned "food poisoning", please note, that our resort follows all health and safety regulations in the food and beverage operations, be it food preparations or services and delivery. Please note that regular inspections are carried out by the local hygiene company E-Cristal. We carry a certificate of compliance for food hygiene by the E-crystal food safety company as well as an international HACCP certificate for hygiene. Located on a Ras Um El Sid plateau, resorts beach is equipped with a floating jetty to facilitate access to the swimming site. Manufactured by Italian company, the jetty is fully compliant with all safety regulations. The regular routine safety checks are performed and the necessary maintenance is carried out in accordance to health and safety requirements. Please accept our apologies for not being able to exceed your expectations in these regards and we hope we will be able to welcome you back to our resort or any other of Hilton hotels and resorts worldwide. Best regards
4 out of 5
by A verified traveler

sharming

Posted Oct 23, 2015
Nice hotel excellent staff . Lots of pool options and still sun beds available after breakfast ! Most days
Comment from Hotel Management
Nov 24, 2015 by Abigail Logan, Hotel Management
Dear Guest, Thank you very much for choosing to stay at the Hilton Sharm Waterrfalls Resort. We are very glad to hear you thoroughly enjoyed your stay with us and our facilities met your expectations. We are looking forward to your next visit. Best wishes
5 out of 5
by A verified traveler

Great hotel

Posted Oct 11, 2015
Excellent hotel and staff with great facilities. Only thing that lets the hotel down is the lack of wifi around pool areas as only within hotel reception.
Comment from Hotel Management
Nov 24, 2015 by Abigail Logan , Hotel Management
Dear Paul, Thank you for visiting the Hilton Sharm Waterfalls Resort. We are very happy to hear you enjoyed your stay with us, and we are looking forward to welcoming you back to your resort in the near future. Best wishes
5 out of 5
by sulaiman from السعودية

جميل

Posted Oct 9, 2015 on Hotels
رائعة
Comment from Hotel Management
Mar 12, 2016 by Maria, Hotel Management
شكرا على تعليقك الجميل
1 out of 5
by A verified traveler from london

An absolute headache.

Posted Sep 19, 2015
From the moment I arrived, nothing went smoothly. I had to change rooms 3 times due to ant/ lizard infestations. When I finally settled into a room I discovered pubic hair on th bathroom floor and small insects, by this point it was 10pm and I'd had a 7 hour flight. There were cup marks on tables and the floors were dirty. Something had leaked from the minibar which obviously hadnt been cleaned in a long while. Staff were generally rude and made everything seem like an effort. My breakfast was cleared away before I'd finished and no apology when I returned to find a new coupl being introduced to the table. Booked a taxi to go to the airport 24 hours before needed - half an hour later than the time I booked it for no sign, staff member didn't seem to want to help, in the end I was given a 20person van because the 'other car was not available' ridiculous. Remote ran out of battery. Food uncooked/ room service food arrived cold and stale. Told to leave tray outside room and NINE hours later it was collected. Recieved a phone call at 830am when I had a do not disturb sign up on my first morning asking to clean the room.. Really dissatisfied. Loud music playing late Thursday night without any warning. I feel for ALL the inconvenience I suffered, a complimentary meal would've been a nice gesture. definitely will not be returning here. Hope my experience was a one off!! The one member of staff I did find helpful was Mohamed. He had a nice attitude and genuinely wanted to help
4 out of 5
by A verified traveler from Manchester

Lovely Hotel with House Reef

Posted Sep 15, 2015
Pros: Staff, pools, beach, food.
Cons: Decor a little jaded in bedrooms
Location: Feels secure, short walk to shop and "old market".
Stayed 1 week, it's a lovely hotel right on the beach with floating jetty over the coral providing access to the "house reef", scuba diving available at the hotel However saw many more fish just snorkeling. Food is basic and samey, but there is plenty of if, you get what you pay for! And I would say this is great value for money. Staff are very helpful and pleasant, rooms clean if decor a little tired.
Comment from Hotel Management
Nov 24, 2015 by Maria , Hotel Management
Dear David, Thank you very much for choosing to stay at the Hilton Sharm Waterfalls during your holiday in Egypt. We were glad to learn that overall, you were satisfied with the services and facilities provided and that the location was very convenient for you. We have discussed your remarks regarding the maintenance order of the rooms with the concerned departmental managers for their necessary actions and continues improvement of our facilities. We are looking forward to welcoming you back to our resort in the near future. Best regards