Great Vacation made even better!
Posted Dec 1, 2015
My husband and I were at Hilton Waterfall Resort for our 30th anniversary. We were very, very pleased with our room, the food and the staff. Our room was always made clean and nice and our room steward paid attention to what we used and when it needed replaced. Even gave us extra face cloths. The staff by the pool and beach were very friendly and not invasive. Restaurant staff were excellent and attentive. The only complaint I had was that the 'animation' team of four Russian girls were not very kind to the staff. They were aloof and surly to all hotel visitors that I could see except the ones from their own nationality. Granted I know this area is where a lot of them come to, tho I find it was not reason to be unkind to the national staff and other visitors.
Comment from Hotel Management
Dec 10, 2015 by Maria , Hotel Management
Thank you for choosing to stay at the Hilton Sharm Waterfalls resort during your recent stay with us.
All of us were glad to know that the services and facilities offered at our restaurant, bars, room cleaning were up to your complete satisfaction.
We have discussed your comments regarding animation with the chef animator for his necessary actions and continuous improvement.
We are looking forward to welcoming you to our resort, hopefully very soon.
Very best regards