A generally pleasant experience
Posted Oct 12, 2014
I stayed there for the week of the 3rd Oct 2014 with my family consisting of my wife and 2. All members of my family were generally pleased with the stay and appreciated the friendly staff, spacious rooms, clean and well maintained facilities, and good food. However, two unpleasant incidents occurred :(1) Kids pool: The hotel contains one (out of 3 pools) suitable for young kids. It was difficult to find a spot in the kids’ pool during the hotel’s busy time. That pool has 50 seats, about 25% of the seats (11 – 12 seats) were automatically reserved for “owners”, even if the owners did not show-up, those seats would be reserved throughout the day. Also, that kids pool is the closest to the hotel’s pools’ bar, so it seems that this also attracts adults to sit on the kids pool for convenient access to the bar. We had an awful incident with one of the hotel’s drunk guests on that pool who got angry when pool water was accidently splashed on her and started shouting and cursing using very indecent language. I think the bar should not be located near the kids pool, and the hotel staff should be more aware and cautious of the alcohol tolerance of their guests.(2) Four emblems got stolen off my car when it was parked in the hotel car park. I immediately reported the incident and had a word with the hotel’s head of security who was very courteous, but the fact remained that my car had been damaged for about US$ 280 worth of damage and there was nothing done about it.