Great Location, Average Hotel
Posted Jun 25, 2016
Our review will be divided into parts where we will review each part as the hotel experience will be conveyed greatly as so.
Arrival to the lobby and Reception:
The hotel lobby is the nicest place in the hotel, we arrived from the airport and were greeted with a welcoming drink. The front desk employee was a trainee and not experienced and he could not check us in until another employee arrived 5 minutes later. We had reserved a pool side room and we confirmed so on the phone before arrival but we got a first floor room and we had to renegotiate to take the poolside room.
The room is spacious and neat. It needs a bit of renovation as the bathroom feels a bit old, the room refrigerator makes some noise that is noticeable at night while sleeping, and the AC grill is not 100% fixed and it vibrates making noise while the AC is on. We were visiting in June so the temperature outside would be around 35C, and that affected the cold water temperature as taking a refreshing shower is almost impossible as the hotel was not equipped with water chillers. The room was not equipped with shower robes or slippers, neither a makeup mirror.
The hotel has 3 restaurants, the main restaurant is called The Coral Restaurant, it is the one providing the breakfast, lunch, and dinner buffets. It also provides the room service meals. The menu is very limited and the quality is barely acceptable. The best items to try is the Tuna Salad and The Grilled Chicken meal. The mai
Comment from Hotel Management
Jun 27, 2016 by Front Office Manager, Hotel Management
Thank you very much for your interest shown at Hotel Novotel Sharm El Sheikh. We do apologize that your experience was not up to your expectations. Please rest assured that all your comments about the food, service, the pool and SPA will be communicated with the management to take the necessary actions. We appreciate your understanding and we look forward to welcoming you again in the nearest future.
Front Office Manager