not coming back
Posted Oct 9, 2014 on Hotels
well, at first we experienced terrible situation when we booked 9 double rooms for all our family to spend our holiday at tirana aqua park
THEN we didnt mention number of kids in our booking for they are all under 12 yrs old
YET when we arrived we were faced by them asking for extra fees (same as room charged!!!! so we are supposed to pay it double)
tried our best with the reception and Mr emad their head manager yet in vain
however, i contacted hotels.com customer service and Ruhhit was so helpful and managed to sort everything out
as for the hotel, it's kindda of old with old exhausted furniture and bathroom
also pool chairs are dying !!
the food was awful
we had the chef come and taste it and he couldn't finish his bite and spit it in a paper tissue!!
yet the hotel is in nabq which is a good place and has a big aqua park for old and young kids
overall it's good but returning back there isn't an option for us
other hotels has the same price but with better services for example kiroseaz aqua park