Ratings based on 191 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Short business trip

Posted Oct 13, 2017
Pros: The Geographical situation and the beach. Add to that the nice rooftop restaurant: Safari Grill and the bar.
Cons: making it more accessible price wise
Location: We really did not have time to go out.
The hotel is wonderful. it is across the beach, so we had a nice opportunity to swim in the afternoon after a full day of meetings. The pool is also nice and the poolside bar is very pleasant although somehow expensive like everything else in this hotel.
Comment from Hotel Management
Oct 18, 2017 by Maryna Schielke, Hotel Management
First of all I would like to thank you for the comments with regards to your recent stay with us. We in Hyatt always highly value the guest feedback, as it helps us to evaluate where we can improve and eventually serve our guests better. While regarding the price of our breakfast buffet, may I just briefly explain that prices are in-line with five star hotels here in Muscat. I am sure you will understand that we do have to import the majority of food ingredients, which surely makes the items on our menus a bit more expensive. We would be delighted if you chose Grand Hyatt Muscat again. Please feel free to let me know should you require any assistance in future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Beautiful hotel right on the beach

Posted Oct 5, 2017
The staff was super friendly, and the beach was beautiful. The restaurants in the hotel were excellent and overall I would definitely go back again!
Comment from Hotel Management
Oct 9, 2017 by Maryna Schielke, Hotel Management
Greetings from Grand Hyatt Muscat and thank you for taking the time to share your feedback and for staying with us. Delighted to know that you have enjoyed your stay and that our team was able to look after you in this while. We are looking forward to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Sep 4, 2017
Pros: Service Big room
Cons: It is good but You feel it is old. I think need kind of renovation to give it new life. Any suggestion!
Location: Web have relative in Oman. So we didn't use taxi or other transportation. But the hotel is about 20 minutes from the airport. ATM near. No grocery.
The Hotel is nice, big near the beach. But the beach is actually for public. The breakfast is good. Many choices. Tried also dinner buffet and it is good in general but expensive. The size of the King room is very good. Service also good.
Comment from Hotel Management
Sep 6, 2017 by Maryna Schielke, Hotel Management
Greetings from Grand Hyatt Muscat and I trust this email finds you well. We thank you for taking the time to complete our guest experience survey and share your experiences with me. We always strive to deliver the best possible service for each and everyone of our guest and it is always gratifying to know that you have enjoyed your stay with us. Thank you for highlighting the areas with which you were not satisfied . Thank you once again and we are looking forward to welcome you back
5 out of 5
by A verified traveler from Abu Dhabi UAE

Great hotel

Posted Sep 4, 2017
Pros: Nice lounge to relax in and drink. Good food.
Cons: Food costs are a little high.
Location: Hotel has everything right there at hotel.
Good location and has great resturants and bars at location so no need to leve hotel other than work.
Comment from Hotel Management
Sep 6, 2017 by Maryna Schielke, Hotel Management
Greetings from Grand Hyatt Muscat and thank you for taking the time to share your feedback and for staying with us. I am delighted to know that you have enjoyed your stay and that our team was able to look after you in this while. looking forward to welcome you back.
4 out of 5
by Khaleel

Khaleel Almaazmi

Posted Jul 5, 2017 on Hotels
As a structure the hotel is perfect but as a service the hotel is very poor.. the stuff welcoming is perfect but the process speed is very slow
Comment from Hotel Management
Jul 18, 2017
Dear Khaleel, Greetings and thank you for your feedback, we are sorry to hear that we were unable to look after you in the manner that you would expect, rest assured that the same have been addressed with the team in efforts to prevent this from happening again. Thank you again for reaching out to us. Best Regards Fadi Akeel Director of Operations
5 out of 5
by Wesley Eric

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 18, 2017
Dear Wesley, Thank you for your feedback and positive rating, we look forward to welcome you back. Best Regards Fadi Akeel Director of Operations
5 out of 5
by A verified traveler

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jul 18, 2017
Dear Guest. Greetings and thank you for your positive rating, we appreciate the support. Best Regards Fadi Akeel Director of Operations
5 out of 5
by Fadi

Posted May 19, 2017 on Hotels
Comment from Hotel Management
May 29, 2017
Dear Guest, Greetings from Grand Hyatt Muscat and thank you for your positive rating, we look forward to welcome you back. Sincere Best Fadi Akeel Director of Operations
5 out of 5
by Faty

Fabulous

Posted May 12, 2017 on Hotels
Amazing stay
Comment from Hotel Management
May 29, 2017
Dear Guest, Greetings from Grand Hyatt Muscat and thank you for your positive rating, we look forward to welcome you back. Sincere Best Fadi Akeel Director of Operations
5 out of 5
by Giuseppe

a great holidays to be repeated

Posted May 10, 2017 on Hotels
location excellent, personnel extremely kind and professional. Excellent ratio performance versus cost.
Comment from Hotel Management
May 29, 2017
Dear Guest, Greetings from Grand Hyatt Muscat and thank you for your positive rating, we look forward to welcome you back. Sincere Best Fadi Akeel Director of Operations