Ratings based on 199 Verified Reviews

3.9 out of 5
73% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Hotel was ok for the price. Room was clean, complimentary breakfast was not great. Staff was friendly and helpful. Parking was adequate and well lit. Was trying to find economic al yet clean option in Shawnee and this option meets that criteria.
Comment from Hotel Management
Oct 18, 2017 by me, Hotel Management
Thank you for staying at my hotel-please come again.
5 out of 5
Recommended
for Everyone
by A verified traveler from NASHVILLE TN

Comfortable and clean

Posted Sep 27, 2017
Very friendly staff!Never disappointed! Clean rooms and comfortable beds! Excellent breakfast bar! 5 stars!
Comment from Hotel Management
Oct 18, 2017 by me, Hotel Management
Thank you so much for your nice comments and stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock, AR

Pleasant stop - excellent value

Posted Sep 16, 2017
Pros: Clean, pet friendly, good breakfast & easy access to Interstate
Cons: Some areas of the hotel were in need of "spiffing up" - elevators in particular looked worn & thus not as clean. Same with tile floor in bathroom.
We stayed 1 night on cross country trip. We were pleasantly surprised. #1 criteria for us was "pet friendly" - it is. Room was quite nice - looked like it had been recently refurbished. Clean, comfortable (also high priority). Staff was very friendly & nice. Breakfast bar had good choices - loved the waffle-maker! The price was lower than we'd seen with some competitors - an outstanding value. We'll likely stay here again on our trip next year.
Comment from Hotel Management
Oct 18, 2017 by me, Hotel Management
Thank you for staying with us and for sharing some information with me-will work hard to correct the problems.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pewaukee

Convenient location.

Posted Aug 15, 2017
Staff smoking right outside entry door and staff sleeping on the lobby sofa did not reflect well on the hotel.
Comment from Hotel Management
Sep 2, 2017 by christine, Hotel Management
I'm so sorry about your stay at my hotel-but thank you for bringing this to my attention.
5 out of 5
by emily

Friendly staff and great service.

Posted Jul 5, 2017 on Hotels
First time staying this location. Very clean, comfortable with plenty of nice down pillows. Great breakfast selection. The front desk staff are very friendly and helpful. I needed help with the straps on my blouse and the sweet woman behind the desk just smiled and gave me a hand:) And they were the only hotel that allowed pets. I had a great view of a quaint pond. I will definitely stay here again.
Comment from Hotel Management
Jul 8, 2017
Thank you so much for your nice comments-will make sure staff hears your feedback. Please come again.
5 out of 5
by A verified traveler

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jul 8, 2017
Wanted to say how much I thank you for choosing my property as your stay.
4 out of 5
by Myrna

Posted May 26, 2017 on Hotels
Staff was friendly and professional. The room is clean and the bed is very comfortable.
Comment from Hotel Management
Jul 8, 2017
Thank you so much for staying with us-Please come again.
2 out of 5
by edward

Terrible

Posted May 14, 2017 on Hotels
We showed up and they had given away our room and only had a smoking room. I can't stay in a smoking room. My 78 year old mother was with us. We ended up having to have my mother stay at my son's and we stayed at our son's mother in law's. The clerk was rude and kept saying "well you booked through a 3rd party-- it's not our fault""
Comment from Hotel Management
May 17, 2017
I'm so sorry about your experience at my hotel. Yes this will be shared among my staff so it don't happen again.
4 out of 5
by A verified traveler

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
May 3, 2017
Thank you so much for choosing my hotel as your stay- please come again.
3 out of 5
by Brandy

Acceptable hotel for overnight stay

Posted Apr 24, 2017 on Hotels
Overall, the hotel was acceptable except for a few issues. The a/c unit worked but had a leak so the carpet in front of it stayed wet and had a slight odor. The bathroom door would not stay closed unless it was locked. The final issue was the pool being green and dirty. My son was extremely disappointed in not being able to swim.
Comment from Hotel Management
May 3, 2017
I want to apologize for problems at our hotel-but I thank you for bringing them to my attention.