Ratings based on 96 Verified Reviews

4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina Piedmont region

Nice hotel conveniently located

Posted Apr 4, 2017
Pros: Quiet and conducive to restful sleep. Room for conversation among four adults.
Cons: Leg on table in our room was broken. Breakfast should have biscuits and gravy. Zero balance receipt under door is worthless and confusing.
Location: Convenient to Scruggs Museum downtown.
Room is pleasantly furnished. HVAC is effective and thankfully quiet. Linens were clean and nicely made up. Bathroom lighting is VERY bright---wish more were like this.
4 out of 5
Recommended
for Everyone
by A verified traveler from Va

Nice hotel close to restaurants, mall and movies.

Posted Feb 16, 2017
Had a good experience, they have a great breakfast bar and the staff make you feel welcome!
Comment from Hotel Management
Feb 16, 2017 by Rosie, Hotel Management
Dear Inez, Thank you for taking the time to complete our online survey regarding your visit. We are excited to know that you have enjoyed your trip & we were able to sell a great experience. I will share this review with all department and have them join in helping me say a big thank you. Please come again to see us! Best Regards, Rosemarie Nixon General Manager Comfort Inn,Shelby, NC. 704-482-5666.
4 out of 5
by Marshall

Posted Feb 4, 2017 on Hotels
Nice Place
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Rosemarie Nixon General Manager Comfort INN, Shelby 704-482-5666
5 out of 5
by Richard

This traveler left a rating score only Posted Feb 2, 2017 on Hotels
5 out of 5
by Harry

A great stay

Posted Jan 30, 2017 on Hotels
It was really nice. The room was great, clean andomfortable. The amenities were very good. We really enjoyed staying there.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Dear Harry, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Rosemarie Nixon General Manager Comfort INN, Shelby 704-482-5666
5 out of 5
by Chassity

Amazing place!

Posted Jan 2, 2017 on Hotels
Amazing price, amazing staff and amazing room! The bed was extremely comfortable & i didn't want to leave!!!!
4 out of 5
by Clarissa

Posted Dec 27, 2016 on Hotels
I didn't like the fact that we never got our room cleaned and we had to keep asking for wash cloths and towels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2016
Good place to stay , No complaints at all. People were very nice.
Comment from Hotel Management
Dec 12, 2016 by Rosie, Hotel Management
Thank you for taking the time to complete our online survey regarding your trip. Feedback from our guest are always appreciate & will serve as encouragement for our constant hard work & brand commitment. Respectfully, Rosemarie Nixon General Manager Comfort INN Shelby, NC.
4 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey. Feedback's are always appreciated! Best regards, Rosemarie Nixon
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Home for Thanksgiving

Posted Nov 29, 2016
Pros: Clean and quite
Cons: Maybe a grab bar in the bathtub
Location: We enjoyed family and friends
I stayed in the hotel with my grandchildren and it was wonderful. We had an adventure of a life time. Thank you for making it so pleasant.
Comment from Hotel Management
Nov 30, 2016 by Rosie, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Rosemarie Nixon General Manager Comfort INN, Shelby 704-482-5666