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Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
2012 E Marion St, Shelby, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 237 out of 498 reviews" "
Rating 8 - Good. 183 out of 498 reviews" "
Rating 6 - Okay. 47 out of 498 reviews" "
Rating 4 - Poor. 12 out of 498 reviews" "
Rating 2 - Terrible. 19 out of 498 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff…clean…right next to the mall
Stayed 1 night in Apr 2024
Response from Lanisha Odom on Apr 5, 2024
Jessica Thank you for taking the time to complete our online survey. We are glad all was well and you enjoyed the location that is surrounded by stores, restaurants and a wonderful mall. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom

10/10 Excellent

Hobart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property didn't seem to have clear directions to find the location.
Stayed 1 night in Mar 2024
Response from Lanisha Odom on Apr 1, 2024
Hobart,The Comfort Inn Shelby NC team and I thank you for the 5 star rating. We hope to see you again soon!Warm Regards Manager Lanisha Odom

10/10 Excellent

Joseph, Sarasota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was cleaning all day, the breakfast (free) was good, the staff was very friendly, and you felt safe, the price was great, highly recommend this place! Joe E
Stayed 3 nights in Mar 2024
Response from Gail Medina, Sales Director on Mar 11, 2024
Dear Joe,We wanted to take a moment to express our sincere gratitude for the great review you left about your recent stay at our hotel. We are absolutely delighted to hear that you had a positive experience, and your kind words have truly brightened our day.Our team works tirelessly to create a warm and welcoming atmosphere, and it brings us immense joy to know that we succeeded in making your stay memorable. Your feedback is invaluable to us, as it not only motivates our staff but also serves as a beacon for continuous improvement.We can't wait to host you again.

8/10 Good

Steven

Stayed 1 night in Feb 2024
Response from Lanisha Odom on Mar 27, 2024
Greetings,Thank you for the rating given and taking the time to complete our online survey. We look forward to seeing you again soon!Warm Regards Manager Lanisha Odom

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
clean and comfy with lots of pillows but had problems with electric to fridge and micro. Lots of tv channel options. Windows are hazy hard to see outside.
Stayed 1 night in Feb 2024
Response from Gail Medina, Sales Director on Feb 20, 2024
Dear Lisa,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beds were very comfortable. Staff was very friendly. Great value.
Response from Lanisha Odom on Feb 15, 2024
Franklin,Thank you for taking the time to complete our online survey. The staff and I are happy to know all was well during your stay. We hope to see you again soon!Warn Regards Manager Lanisha Odom

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night. It was fine, staff at the desk were nice. Overall room was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Lanisha Odom on Feb 13, 2024
Julie Thank you for taking the time to complete our online survey. The staff and I are happy all was well, and you founded the satisfaction you expected. We hope to see you again soon!Warm Regards Manager Lanisha Odom

8/10 Good

Michele

Traveled with family
The service was great
Stayed 2 nights in Feb 2024
Response from Lanisha Odom on Feb 4, 2024
Michele,Thank you for your feedback regarding your stay. We value your time and effort to stay at our hotel. We hope to see you again soon!Warm Regards Manager Lanisha Odom

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lanisha Odom on Jan 8, 2024
Thank you for the 5 star rating regarding your stay at the Comfort Inn Shelby NC location. We look forward to seeing you again soon!!!Warm Regards,ManagerLanisha Odom

10/10 Excellent

Traci

Stayed 1 night in Jan 2024
Response from Lanisha Odom on Jan 29, 2024
Greetings Thank you fir this 5 star review here at the Comfort Inn Shelby NC location. The team and I will take this rating in consideration while continuing to work hard to provide excellent service!Warm Regards Manager Lanisha Odom 704 482 5666 Opt 2

10/10 Excellent

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lanisha Odom on Jan 9, 2024
Angela,Thank you for the 5 star review. We are happy to know all was well during your stay. We hope to see you again soon!Warm Regards,ManagerLanisha Odom

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t beat the price!
We were pleasantly surprised! The pictures make it seem a little more dated than it actually is. The room was clean and didn’t have any smells. All the staff were incredibly friendly and attentive. Housekeeping even noticed I had makeup, and had used the makeup wipe provided. So they left a few extra wipes for me. It’s no luxury hotel. But for the price, it’s a great stay!
Stayed 3 nights in Dec 2023
Response from Lanisha Odom on Jan 9, 2024
Samantha,Thank you for the kind words used for your stay. Surprise is what we like to hear, because when you walk into our hotel you will feel and smell the freshness of cleanliness. We sparkle our rooms and clean our hotel thoroughly so our guest feel at home. The staff and I here at the Comfort Inn Shelby NC location are the most kind, courteous, and professional individuals you would ever want to meet. The housekeeping department are very considered and observant when it comes to our guest needs; therefore I am glad they notice the shortage of makeup wipes that you didn't have. We hope when you are in the area again, you stop by for the delightful service we provide.Warm Regards,Front Office ManagerLanisha Odom

8/10 Good

Jeremy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lanisha Odom on Jan 8, 2024
JeremyThank you for this review regarding your stay. We look forward to seeing you again soon!!!Warm Regards,ManagerLanisha Odom

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lanisha Odom on Feb 9, 2024
CarolThank you for taking the time to complete our online survey. We hope all was well during your time at our hotel. We look forward to seeing you again soon!Warm Regards ManagerLanisha Odom

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Nov 2023
Response from Lanisha Odom on Jan 29, 2024
DeanWe hope all was well during your journey at our hotel. We hope to see you again soon!!!Warm Regards,Lanisha Odom

10/10 Excellent

Jesse

Stayed 3 nights in Dec 2023
Response from Lanisha Odom on Jan 29, 2024
Jesse,Thank you for the 5 star rating regarding your stay. We are happy to have set high expectations during your visit as we hope to see you again soon!!Sincerely,Lanisha Odom

4/10 Poor

Nicole

Disliked: Cleanliness, property conditions & facilities
Dingy and Dirty. I would not stay at this property again. The property is aging and a bit depressing. My room was dirty. Hair in the shower, opened coffee packets put back in the basket and gift wrapping from a previous guest found in a corner on the floor. My shower needed caulking, there were holes in the drapes, chipped paint and ripped wallpaper.
Stayed 2 nights in Nov 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The whole hotel needs updating not just new carpets and paint other than that it was great stay
Stayed 3 nights in Nov 2023

6/10 Okay

Brandon

Business traveler
Liked: Cleanliness, staff & service
The walls between room and between bathroom and the rest of your room need sound deadening insulation. I could hear everything. Soft closing doors would help keep people slamming doors from waking me up. Bathroom in the room needs an update.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mildred

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Stayed 1 night in Nov 2023

10/10 Excellent

Shelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Page

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Was much better than I expected. Check-in was quick & easy, plenty of parking, easy access (although I’m not sure if there was another elevator other than the 1 on the very end of the building where our room was), comfortable bed, decent breakfast & everything appeared to be pretty clean.
Stayed 3 nights in Oct 2023

10/10 Excellent

Celena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Amazing website. Enjoyed using points. Great investment being a member of Hotel.com
Stayed 1 night in Oct 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Stayed 1 night in Oct 2023

8/10 Good

Hao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful.
Stayed 2 nights in Oct 2023

8/10 Good

Steven

Stayed 2 nights in Sep 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Not great not terrible
Stayed 1 night in Aug 2023

10/10 Excellent

Jack

Stayed 1 night in Oct 2023
Response from Rosie on Nov 7, 2023
Dear Jack-Thank you very much for your wonderful 5 star rating. We take great pride in the service we provide and cannot be more happier that your experience was met. Please come again to see us soon!Warm Regards,Rosemarie NixonGeneral Manager

10/10 Excellent

Beneranda

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 3 nights in Oct 2023

10/10 Excellent

Billie, Vilas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great rooms are comfy and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023

10/10 Excellent

Sharon Lacy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Tony Q

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was damp and floor was dirty. Room had a bad odor. This was the second room, the first one was not as shone on the wed. No room for anything tyset on sink
Stayed 2 nights in Sep 2023

10/10 Excellent

Sherita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay at comfort inn when I go Shelby i know the hotel will be clean and the service will be great
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark E

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice, newly renovated pool, decent breakfast not any noise or excessive lights. Can't really think of anything to complain about.
Stayed 1 night in Sep 2023

8/10 Good

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, friendly and very helpful
Stayed 2 nights in Aug 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
The counter people were very friendly, the cost was great for one night. Checkout persons were friendly. The only thing negative was the beds are too hard for a senior with back problems.
Stayed 1 night in Aug 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Customer service was excellent! Very helpful, courteous and friendly. The room was comfy, clean and cozy. Great amenities. Quiet and access to lots of restaurants and malls.
Stayed 3 nights in Aug 2023

2/10 Terrible

Tricia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a death in my family and wasn’t able to make in town. I called almost I called the early morning of my reservation when I was notified of the death and I still was not able to cancel my booking. I did not plan on having a situation like that nor do most so most people are compassionate and show empathy in a time as such.. but not this place
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Aug 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Only
Stayed 1 night in Aug 2023

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Aug 2023

2/10 Terrible

Paul

Stayed 1 night in Aug 2023

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Emmett

Business traveler
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from Rosie on Aug 1, 2023
Dear Emmett,Thank you very much for giving us the opportunity to service your need. We truly apprecaite your rating given. Please come again to see us soon!

8/10 Good

Kay

Stayed 4 nights in Jul 2023
Response from Rosie on Aug 1, 2023
Dear Kay,Thank you for your 8 out of 10" rating given. We know you always have a choice and cannot be more happier that you choose us for your trip to Shelby, NC. Please come again to see us soon!

8/10 Good

Alexandra

Liked: Staff & service, room comfort
Service from staff was awesome and very friendly. Rooms were somewhat clean. The hotel needs a refresh. Some paint and rugs need to be shampooed Overall it was a decent stay. Breakfast was great.
Stayed 1 night in Jul 2023
Response from Lanisha on Jul 25, 2023
Dear Alexandra,Thank you for this warm feedback and glad my staff and I made you feel comfortable during your journey at our hotel. We take all feedbacks into consideration and we will have our carpet guys to come in to shampoo the carpets and refresh the painting of the hotel. We look forward to seeing you soon!!Sincerely,Front Office ManagerLanisha Odom