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Reviews of Hampton Inn Detroit/Utica-Shelby Township

2.5 out of 5
Hampton Inn Detroit/Utica-Shelby Township
51620 Shelby Pkwy, Utica, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 325 out of 543 reviews" "
Rating 8 - Good. 138 out of 543 reviews" "
Rating 6 - Okay. 38 out of 543 reviews" "
Rating 4 - Poor. 20 out of 543 reviews" "
Rating 2 - Terrible. 22 out of 543 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sakinah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I came to this hotel for a getaway and to swim I was not told that the pool was closed for remodeling upon booking, and I was not compensated for my inconvenience
Stayed 1 night in Mar 2024

6/10 Okay

Raquel

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Kimberly

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property is undergoing major renovations of which they have not posted on the site. No elevator unless you walk through the laundry room (not the guest use laundry room but where they clean the hotel linens). The pool is not open which we didn’t find out until we arrived which did not excite the kids. Pool was main reason we booked this hotel. Hotel offered nothing in discounts for the inconvenience. We needed up having to go to a local rec center so the kids could swim which had a fee. We will not stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really nice and the property is nice
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in and staff
Stayed 1 night in Mar 2024

2/10 Terrible

Trisha

Disliked: Cleanliness, amenities
The seating area of the chairs were highly stained, the carpet was moldy in various places and the ceiling had excessive water damage. I have pictures of all the things I am reporting. This is not well received and to top it off the hallways were loud all night and morning. Very poor property and would expect a full refund.
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds and quiet stay
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and the beds were comfortable. We slept really well.
Stayed 1 night in Jan 2024

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

PAULA

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Vito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good stay made great by the gentleman working the desk in the evening and night. Super nice, personable, and helpful guy!
Stayed 2 nights in Dec 2023

8/10 Good

Andre

Liked: Staff & service, property conditions & facilities, room comfort
Okay stay but 2 overpriced!!!
The room was definitely not worth $185 dollars at all. I have had better rooms for way less. The hot tub wasn't worth the cost. You did also have a mini fridge, microwave and tv but the tv wasn't even a smart tv. The floor between the bed and wall was wet, also could see on the ceiling over the window where it looked like water had leaked through that floor as well previously. The floor surrounding the hot tub in the room on one side was sticky from possibly a spilled alcoholic beverage. Other then that the room was ok and the bathroom was very clean. The best part of the stay were some of the staff from the front desk clerks to the breakfast lady. I won't be back though mainly because of the price and cleanliness (attention to detail).
Stayed 1 night in Dec 2023

10/10 Excellent

Lewis, Warren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although dated and in need of a revamping, it was very lean. The staffing was extremely helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Stayed 1 night in Nov 2023

8/10 Good

Tameka, Roseville

Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Stayed 2 nights in Nov 2023

10/10 Excellent

Edward, GAHANNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nora, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanest, location, and the complimentary breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s comfortable
Stayed 2 nights in Oct 2023

8/10 Good

Clifford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

GINU

Business traveler
Liked: Amenities
Average service
Stayed 1 night in Oct 2023

10/10 Excellent

Marshall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

ATHENA

Stayed 2 nights in Sep 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to highway and shopping and hotel staff were very accommodating and breakfast was great!!

8/10 Good

Nancu

Traveled with partner
Liked: Amenities
The price for the room was very high. I think that more fruit choices for would be nice.
Stayed 1 night in Sep 2023

8/10 Good

Joe

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service
The rooms in this property are "tired". They were fairly clean (found hair in the shower!) but it just didn't have the feel of more modern Hampton Inn's that we have stayed in. We probably won't book this one again.
Stayed 1 night in Aug 2023

4/10 Poor

Angela

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
I loyally choose Hampton Inn because I know that it holds a standard for cleanliness but this room was not up to standard. The table top and bathroom counter felt grimmy the whirlpool was dirty and had all kinds of little hairs stuck on the walls. Had to clean it myself to use. The bathroom was dirty, the grout especially along the walls was really dirty. There was an office chair that the back was completely ripped out of. The biggest disappointment was when we finally got into bed, we kept hearing a drip when we turned on the light we saw that the ceiling was dripping from a patched spot on the ceiling. By this time it was super late, we had to be up early for an event and the bedding was at least clean. So we laid a towel where the drip was hitting and went to sleep. When we informed front desk while checking out she just apologized. I know we should have told front desk when it was happening but we didn’t check in until 9pm and the staff seemed frazzled with fully booked rooms and technical issues due to the storm the night before. So we felt like we could just suck it up but for the price we paid and how disappointed we felt, I figured it was worth mentioning. We did not take pictures I really wasn’t planning on complaining
Stayed 1 night in Aug 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

deborah, Apache Junction

Liked: Cleanliness, staff & service, property conditions & facilities
easy check in and out, very clean
Stayed 1 night in Aug 2023

8/10 Good

Jerry

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice i loved it
Stayed 2 nights in Aug 2023

2/10 Terrible

Viktor

Business traveler
Disliked: Cleanliness
In this hotel, the rooms are not cleaned every day. At the same time, there are no warnings about this. if you want your room to be cleaned, you need to tell about it 24 hours in advance. That is, if you plan to stay in this hotel for two days, then on the day of check-in, you should be told that your room will be cleaned tomorrow.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sue

Stayed 2 nights in Jul 2023

10/10 Excellent

JC

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet area.
Stayed 3 nights in Jul 2023

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 5 nights in Jul 2023

8/10 Good

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Sandra

Stayed 1 night in Jun 2023

10/10 Excellent

GJORGJ

Stayed 3 nights in Jun 2023

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice but have to knock it down a little because we had an issue of lack of hot water for showering. Luke warm at best.
Stayed 1 night in Jun 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023