Lack of control
Posted Sep 26, 2016
My wife and I decided at last minute to stay here, since we were going to Indiana Grand. The hotel offers a pool and hot tub, which is why we stayed at this hotel over others in the immediate area. The pool was too cold to us, so we couldn't go swimming. We were using the spa, being the only guests in the pool area. A few minutes later over 20 adults and kids ages 6-13 decided to basically take over the area. The parents brought in beer, and had no intention of watching the kids. While in the spa, 9 of the kids decided to enter the spa and started splashing around, as well as running around the pool deck and jumping into the pool. There are rules posted in the pool area pertaining to these instances. We got out of the spa, having to climb around and over the kids. None of the parents ever said one word to the kids. I complained to the desk clerk on duty and told them were we invoking their "100% guarantee" my wife went back downstairs 32 minutes later to see if the pool area was clear, which it wasn't, and she inturn logged a complaint as well. It wasn't til then that the desk clerk cleared everyone out. She did try to offer us private use of the spa, since this was now 10:45pm, and the spa closes at 11pm. By then we decided to just go to bed.