Ratings based on 149 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Stay at your own riskPosted Oct 24, 2017
The facility were very nice. The problem is that the staff does not seem to care about guest safety. I was there with a large group. One of the members of the party thought it would be funny to play pranks on me. Somehow this person got access to my room and was leaving inappropriate things in it. (All in good fun) I went to the front desk to inform them that somehow someone had access to my room and the woman, claiming to be an assistant manager, said it did not happen on her shift and shrugged it off. I asked to speak to the general manager and was told she was off. Long story short. After a few days I finally spoke to the manager and was less than impressed. Clearly she only interested in covering herself in this situation because she only wanted to discuss the one gift basket and how that was standard for her staff to deliver. I told her I understood that but multiple things over multiple days happened and she would not address that. This other guy in my group claimed to have a key to my room. Instead of explaining how that could have happened she wanted to ask me deeply probing questions like “ how is beer offensive” Again focusing on the one small part and ignoring what I considered a security issue. If you stay here, keep in mind, my associate said he walked up to the counter and asked for a replacement key to my room number and without asking any questions gave it to him. That is scary. Manager did not want to discuss that.
by A verified traveler from saskatoon, sk
Not a good experiencePosted Aug 26, 2017
While the hotel is conveniently located with gas station across the street to fill your rental, the rooms left much to be desired. Our first room smelled like an ashtray but it was quickly changed to another room that really wasn't that much better. floors were dirty like the areas around the furniture had never seen a vacuum. 3 towels for 2 double beds- that were not that comfortable. Only perk was there was plenty of hot water
for Everyoneby A verified traveler from Murfreesboro, TN
Nice placePosted Aug 23, 2017
Very easy to find and the staff was super friendly. Breakfast was tasty and very well stocked. Would stay here again
for Everyoneby A verified traveler from Mississippi
Great FIndPosted Aug 16, 2017
Pros: No complaints on anything so i guess everything
Cons: Finish the renovation is all I can think of
Location: "Downtown" Shelbyville is a quaint place to wonder around.
The only reason I gave this hotel a 4 was that they are still renovating. The staff and accommodations are great and comfortable. The breakfast in the morning is nice and welcomed. I have not had a single issue over the last 2.5 weeks and have 3.5 to go.
On the RoadPosted Aug 11, 2017 on Hotels
Posted Aug 1, 2017 on Hotels
very satisfied, I would certainly recommend this hotel to anyone.
Good stay for business tripPosted Jul 20, 2017 on Hotels
Staff was great. Complimentary breakfast was ok. Renovations were happening but not terribly intrusive. Overall good value in Shelbyville-- very convenient to I-64.
for Everyoneby A verified traveler
Nice hotelPosted Jul 4, 2017
Nice hotel with friendly staff & close to highway.
for Everyoneby A verified traveler
ComfortablePosted Jul 3, 2017
I just stopped in to stay the night on my way to another location. The room was really nice with a very comfortable bed. They had a bigger variety of breakfast items than I have seen at any other hotel I have stayed at.
Posted Jun 26, 2017 on Hotels