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Reviews of Fullon Taipei East

4 out of 5
Fullon Taipei East
No.236, Sec. 3, Beishen Rd, Shenkeng, New Taipei City

Reviews

8.2

Very Good

Rating 10 - Excellent. 60 out of 176 reviews" "
Rating 8 - Good. 79 out of 176 reviews" "
Rating 6 - Okay. 27 out of 176 reviews" "
Rating 4 - Poor. 5 out of 176 reviews" "
Rating 2 - Terrible. 5 out of 176 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ching-Shan

Traveled with family
It would be great if the reception desk staff is more helpful (i.e. help to get a taxi since it is difficult to get a taxi in that area).
Stayed 5 nights in Dec 2023
Response from USER on Jan 11, 2024
It is our pleasure to hear your valuable feedback.We appreciate all feedback. Thank you for bringing this issue to our attention.

10/10 Excellent

Sharin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many food establishments nearby. On some nights, spent at Louisa Cafe, 3 mins walk from hotel. This hotel location is close to Taipei Zoo and Taipei 101 via the public bus. Lots of 7-11 stores near the hotel. Hotel room is spacious, fully equip, very new and facilities are top notch. Recommended, if distance to city is not a concern. Good times!
Stayed 3 nights in Dec 2023
Response from user on Jan 11, 2024
It is our pleasure to hear your valuable feedback.We appreciate all feedback. Thank you for bringing this issue to our attention.

10/10 Excellent

Alene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located just beside the expressway, travelling via private transport is convenient. Many public buses available, not near train station though. Area is not noisy during the night time, not scary too as there are some shops that are closed late. The hotel lobby is welcoming, there is refreshments provided for guests at the lobby area. Hotel room provided is luxurious and comfortable, extra pillows available. Hot water supply for shower is consistent — love this especially during the winter season. Really enjoyed that there is warmer on the toilet seat and also warm water for hand washing sink and bidet available. Many lifts available for guests usage, don’t have to wait too long. Walking distance to a few dining options around the location. Many choices of convenience stores available too. Breakfast provided has decent variety, so-so in the taste though. Disappointed that staffs were pushy to chase guests away near the breakfast ending time. Staffs are generally friendly, but frequent missing out that we are booked as 4 pax in the double room and we always have to ask for extra towels despite making special request before. Front desk is nice to call daily to ask if housekeeping is needed for the day. Good experience generally. Enjoyed the stay!
Stayed 7 nights in Dec 2023
Response from 福容台北二館 on Dec 27, 2023
親愛的貴賓您好:您的留言字字句句我們都感受到了,我們非常感動也非常開心。讓住客有很棒的體驗一直都是我們福容大飯店的初心,也謝謝您給予我們服務的機會,福容台北二館期待您下次再蒞臨。

2/10 Terrible

Thompson

Stayed 1 night in Aug 2023
Response from 福容大飯店 台北二館 訂房組 on Nov 3, 2023
親愛的 Thompsonl,感謝您蒞臨福容大飯店 台北二館,並抽出您寶貴的時間與我們分享您飯店體驗!我們很遺憾這次您入住期間,未能達到您的期待。們將努力改善與進步,再次感謝您並期待您下次的入住。

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Kudos to the Lobby/desk staff. Room, not so much.
The worn-out upholstery on the chair in the room was an ongoing eyesore that we tried to hide behind a throw-pillow. The housekeeping staff did not wear masks when working in peoples' rooms. These kinds of things made us say: "It was adequate for this trip, but there is nothing enticing us to return (other than the attentiveness of the lobby/desk staff).
Stayed 7 nights in Apr 2021
Response from RSVN on May 4, 2021
We apologize for your unpleasant latest stay at our Hotel property. Although we are constantly striving for service excellence, unfortunately error still occurred. We will investigate and improve as immediately. Thank you for your comments.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
cozy hotel
the staff are very friendly.
Stayed 1 night in Oct 2017

8/10 Good

Wiegharta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wiegharta, Hsinchu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night. Staff members were helpful and friendly. Easy to find a taxi or bus.

6/10 Okay

Geo, Los Angeles

Nice roomie room
The room size was vey comfortable and roomie with a separate kitchen, living room, bedroom and bathroom. However, transportation wise there is not much options to use the train except to take a taxi to the station as it's not close enough to walk to. There is not transportation to the airport or from the airport except by taxi or a whole bunch of transfers by train however you'd still need to take a taxi from the train to the hotel. There is no local shuttle to take you anywhere either. The room itself is very nice.

4/10 Poor

Paul, Birmingham

Liked: Cleanliness, staff & service, room comfort
Business Trip to Taipei
This Hotel is beautiful and the staff are great, the rooms are very well appointed. However this is not a business hotel. There is no bar, the food is poor and the hotel caters mainly for large tour groups.

10/10 Excellent

fRANKS, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covenient
Fiendly enviroment, staff traditionally very polite, Breakfast very good buffet style large selection. Being a New Zealander english is my language. The staff generally speak good english and communicate well. Shenkeng was convenient to Nang Gang trade centre only afew minites by taxi. Shenkeng (New Taipei) is some distance from central Taipei as only has traditional restaurants serving locals. So for meals little choice other than Hotel....expensive. Would I BOOK FRO NEXT YEARS SHOW ....SURE.

6/10 Okay

dave, nj

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff but no clocks in the room. Bad towels and bad lighting in the bathroom.

10/10 Excellent

Kunchiang, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An option for business traveler
Great price for business traveler who doesn't want to pay 5-star hotel within Taipei city but look for a nice hotel close to Taipei. This hotel locates 15 minutes to Taipei 101 by taxi. Hotel is pretty new and in great condition.

8/10 Good

alex36

Liked: Cleanliness
one night stay
The hotel is not so convenient if you are not drive by yourself. not suggest for people who new in taipei. The room is clean and comfort, feel good when i'm stay.

6/10 Okay

FFred

Disliked: Staff & service
Location too far
Even-though there is a shuttle-bus service to the downtown area (in hourly base). It's a bit far if you are going to Taipei for sight-seeing, we have to take taxi home at night. You better have a car or unless you know the bus route very well. And when we asked for recommendation from the front desk how to get to the airport from the hotel, he just simply gave me a reply, "Take a taxi"....

2/10 Terrible

Oscar, United States

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service and room
We arrived at the hotel around 11:30pm and the front desk staff said he could not see our reservation. He insisted that he could not let us stay and he could not contact hotel.com to check on our confirmation because it was very late at night already. I realize that i have the confirmation email from hotel.com. After he said it, he let us check it. He came back saying that the room we booked us not available and would upgrade us into a suite. Apparently they overbooked the rooms that day. The suite was old and dirty. There were dusts on the tables and floor. The bathroom is smelly. I would say that this hotel room is more like 1.5 star hotel room instead of 3 stars.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

manu

Liked: Cleanliness, room comfort
Taiwan
Hotel location is not not bad, Friendly Staffs. You have to take a bus just in front of hotel to Taipei City Hall or Taipei Central. To goto Zoo it is only 2 to 3 stops. Amenties like Sauna, Swimming pool, Gym is quiet perfect. Breakfast - Depends on individual preference, I liked it. Use always Bus stops and route it is not written in English try to know Bus # from Hotel reception. Suggestion to Hotel : To avoid stinky smell, Hotel management MUST install fragrance sprayer at all Lift Lobbies and also inside the lift. Massage is not available in this hotel.

8/10 Good

Gregory Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Very good service. Good facilities but not too ideal location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real nice hotel
This hotel standard lives up to more than 3 stars. Only the location and no wi-fi in the rooms lowers the review. Room standard is very great, and support at the reception is very good.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel but room too small

8/10 Good

HK Woodie

Liked: Cleanliness, staff & service, room comfort
Nice hotel
A little out of the way unless u want to visit the zoo. The room was very clean and comfortable! No free wifi and pool and hot tub closed for the season. Took a while to check us in seems like they had the paperwork messed up but was only a few minute delay. Overall very nice and comfortable staff was very nice and assisted where they could!

8/10 Good

Cindy, MALAYSIA, MY

Liked: Cleanliness, property conditions & facilities, room comfort
Can't wait to go back
nice hotel

10/10 Excellent

YUK LAM SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from 福容台北二館 on Dec 27, 2023
親愛的貴賓您好:感謝您給予我們這麼高的肯定,而您的肯定也是我們服務品質的動力,福容台北二館期待您下次再蒞臨。

10/10 Excellent

CHIEN YU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from 福容大飯店 台北二館 訂房組 上 on Sep 1, 2023
親愛的CHIEN YU 您好,非常感謝您分享在福容大飯店 台北二館的住宿經驗。您美好的體驗讓我們團隊深感喜悅,感謝您所給予的讚賞,再次感謝您的支持及推薦! 我們衷心期待您的再次蒞臨。

10/10 Excellent

chih sheng

Stayed 1 night in Aug 2023
Response from 福容大飯店 台北二館 訂房組上 on Sep 1, 2023
親愛的chih sheng 您好,非常感謝您分享在福容大飯店 台北二館的住宿經驗。您美好的體驗讓我們團隊深感喜悅,感謝您所給予的讚賞,再次感謝您的支持及推薦! 我們衷心期待您的再次蒞臨。

10/10 Excellent

YU-CHUAN

Stayed 1 night in Jul 2023
Response from Sophia on Aug 19, 2023
感謝您入住我們的飯店。感謝您的意見反應!

8/10 Good

SHIH PING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from 福容大飯店 台北二館 訂房組 on Jul 30, 2023
親愛的SHIH PING 您好,非常感謝您分享在福容大飯店 台北二館的住宿經驗。您美好的體驗讓我們團隊深感喜悅,感謝您所給予的讚賞,再次感謝您的支持及推薦! 我們衷心期待您的再次蒞臨。

8/10 Good

HSIN lien

Stayed 1 night in May 2023
Response from 福容大飯店 臺北二館 訂房組 on May 26, 2023
親愛的HSIN lien 您好,非常感謝您分享在福容大飯店 台北二館的住宿經驗。您美好的體驗讓我們團隊深感喜悅,感謝您所給予的讚賞,再次感謝您的支持及推薦! 我們衷心期待您的再次蒞臨。

10/10 Excellent

GUAN JIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from 福容大飯店 台北二館 訂房組 on May 1, 2023
親愛的GUAN JIE您好: 感謝您選擇下榻福容台北二館並給予最高的肯定,您給予的評價將是我們前進的動力,衷心期待您的再次蒞臨。

6/10 Okay

FU-SHIANG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
此次入住不怎麼喜歡
福容二館應該是深坑最好的飯店,感謝飯店幫我升等,櫃檯服務人員親切,進房間之後先洗手,洗臉台的水居然直接流到地板,沒有進水管,我入住時已經超過7點半,因為還沒吃晚餐,先和櫃檯服務人員反應,我不敢走太遠吃飯,就在附近吃晚餐,回飯店後服務人員馬上派人修理,我忙著處理今天的公事,大概十點上完小號,發現馬桶無法沖水,再向櫃檯反應,也立刻派人修理,等修好之後,我心裡想著等一下應該還會有其他的事發生,果然蓮蓬頭的水居然小到身體幾乎貼到牆壁才可以沖到,而且抽風機居然是沒有運作的,天啊!四星級的飯店,前兩年我住某個地方福容飯店,氣到對服務人員說此地方我不會再入住,我從沒有說過如此重的話,而且和少許朋友提起,一樣有同感,我對福容二館有期待,希望能改進。
很大的停車空間
兒子說床很好睡
Stayed 1 night in Apr 2023
Response from 福容大飯店 台北二館 訂房組 on Apr 20, 2023
親愛的FU-SHIANG,感謝您蒞臨福容大飯店 台北二館,並抽出您寶貴的時間與我們分享您飯店體驗!我們很抱歉這次您入住期間飯店的設施未能達到您的期待與標準,飯店已責成相關單位處理完成,再次感謝您的支持與建議, 我們期待在不久的將來再次為您服務!

10/10 Excellent

Liu Hsin Yi

Stayed 1 night in Feb 2023
Response from 福容大飯店 台北二館 訂房組 on Mar 26, 2023
親愛的Liu Hsin Yi 您好: 感謝您選擇下榻福容台北二館並給予最高的肯定,期盼您下次再前來入住

10/10 Excellent

Sih-lan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯!
服務人員很親切,整體而言安靜,清潔,舒適。床稍微偏硬。
Stayed 1 night in Feb 2023
Response from 福容大飯店 台北二館 訂房組 on Mar 26, 2023
親愛的Sih-lan 您好: 感謝您選擇下榻福容台北二館並給予最高的肯定,期盼您下次再前來入住

4/10 Poor

MEI-CHUAN

Stayed 1 night in Feb 2023
Response from 福容大飯店 台北二館 訂房組 on Feb 28, 2023
親愛的貴賓您好: 首先感謝您選擇下榻福容台北二館,您的問題我們將努力改善,再次感謝您並期待您下次的入住。

8/10 Good

Sungwen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from 福容大飯店台北二館 訂房組 on Feb 5, 2023
Dear Sungwen親愛的貴賓您好: 感謝您選擇下榻福容台北二館並給予高度肯定,期盼您下次再前來入住,祝福元宵佳節愉快

10/10 Excellent

Alan

Stayed 2 nights in Jan 2023
Response from 福容大飯店 台北二館 訂房組 on Feb 5, 2023
Dear Alan 感謝您選擇下榻福容台北二館並給予最高的肯定,期盼您下次再前來入住,祝福新春佳節愉快

10/10 Excellent

yuyen

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
不錯喔 專業 週邊環境少了一點
Stayed 1 night in Jan 2023
Response from 福容大飯店 訂房組 on Jan 24, 2023
親愛的yuyen您好: 感謝您選擇下榻福容台北二館並給予最高的肯定,期盼您下次再前來入住

8/10 Good

Chieh Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What can you say?
Overall nice A good choice for a night stay in Taipei Neighborhood is not good for walking, so just take a taxi or bus 912 to escape to the real Taipei
Stayed 1 night in Dec 2022
Response from Fullon Taipei, East on Jan 2, 2023
Dear Chieh Yi,Thank you for your comment, we'll look forward to you again.

10/10 Excellent

AN-CING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from RSVN on Apr 20, 2021
福容大飯店 台北二館 將繼續追求達成您的每一次商務或旅遊住宿滿意度. 我們由衷感謝您的留言.

8/10 Good

Enju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一夜好眠
不錯的選擇之一
Stayed 1 night in Apr 2021
Response from RSVN on Apr 16, 2021
福容大飯店 台北二館 將繼續追求達成您的每一次商務或旅遊住宿滿意度. 我們由衷感謝您的留言.

10/10 Excellent

kai-chin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from 台北二館 訂房組 on Mar 14, 2021
Thank you for your comment

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2020
Response from RSVN on Jan 11, 2021
Thank you for your comments, we at Fullon Hotel Taipei East will be in relentlessly pursuit to your total satisfactions on your business or vacation stay with us.

8/10 Good

Sen Pao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from RSVN on Jan 4, 2021
Thank you for your comments, we at Fullon Hotel Taipei East will be in relentlessly pursuit to your total satisfactions on your business or vacation stay with us.

8/10 Good

Mei Shan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from RSVN on Dec 31, 2020
Thank you for your comments, we at Fullon Hotel Taipei East will be in relentlessly pursuit to your total satisfactions on your business or vacation stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from RSVN on Nov 24, 2020
福容大飯店 台北二館 將繼續追求達成您的每一次商務或旅遊住宿滿意度. 我們由衷感謝您的留言.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from RSVN on Nov 9, 2020
Thank you for your comments, we at Fullon Hotel Taipei East will be in relentlessly pursuit to your total satisfactions on your business or vacation stay with us.

2/10 Terrible

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2020
Response from RSVN on Nov 9, 2020
Thank you for your comments, we at Fullon Hotel Taipei East will be in relentlessly pursuit to your total satisfactions on your business or vacation stay with us.

6/10 Okay

Tsui-Lien

Traveled with family
Stayed 1 night in Oct 2020
Response from RSVN on Nov 2, 2020
福容大飯店 台北二館 將繼續追求達成您的每一次商務或旅遊住宿滿意度. 我們由衷感謝您的留言.

8/10 Good

ChinWen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from RSVN on Oct 7, 2020
Thank you for your comments, we at Fullon Hotel Taipei East will be in relentlessly pursuit to your total satisfactions on your business or vacation stay with us.