Exterior

Reviews of Grand Hyatt Shenyang

4.5 out of 5
Grand Hyatt Shenyang
No. 288A, Qingnian Street, Heping District, Shenyang, Liaoning

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 73 reviews" "
Rating 8 - Good. 19 out of 73 reviews" "
Rating 6 - Okay. 5 out of 73 reviews" "
Rating 4 - Poor. 1 out of 73 reviews" "
Rating 2 - Terrible. 3 out of 73 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kim Khoon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 6 nights in Jan 2024

10/10 Excellent

Shi

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Chenguang

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great one night stay
It was a great short stay. The picture window was the biggest surprise, the view too. Very nice in-room dining, food arrived on time and hot. Wish I could stay longer in the city so that I could write more about the club. I did went up to the club floor at the wrong time so no service was performed, but the decoration and the view looked nice. Parking was a little trouble some. The parking lot right in front of the entrance offers only limited parking space, most guests are directed to the underground parking garage. It was not a distant drive, but it does take some more time to park near the hotel elevators, as opposed to parking on-ground. Another thing is you can’t go directly from the garage to the lobby. A transfer is required on the ground floor. The lobby is on one of the highest floors, which is pretty common for Grand Hyatt. Not a bad idea to share the best view with every guest.
Stayed 1 night in Dec 2020

2/10 Terrible

XIAOZHOU

Disliked: Staff & service
Stayed 1 night in Jul 2020

8/10 Good

s, Hong Kong S.A.R.

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
training of staff and housekeeping is not sufficient to provide the service standard of Grand Hyatt but the location and facilities are excellent
Stayed 2 nights in Dec 2019
Response from Grand Hyatt Shenyang on May 11, 2020
Dear Guest, Thank you for taking the time to write a review about your recent stay at Grand Hyatt Shenyang. We highly appreciate your feedback and we apologize for the inconvenience you encountered. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this luxury resort is worthy of 5-stars. It’s the best hotel to stay in and it’s literally attached to a massive mall. It had been more than what I’ve ever expected a hotel to be. Right away, I noticed how my room look ultra modern in design. Thank you to all the friendly staff for making my stay worth while. Even on the day of my arrival to Shenyang — I’ve had a warm welcoming. I highly recommend staying at Grand Hyatt.
Stayed 5 nights in Aug 2018
Response from Grand Hyatt Shenyang on May 11, 2020
Dear Guest, Thank you for taking the time to review the Grand Hyatt Shenyang. We are happy to hear that you enjoyed our hospitable team and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent facilities. Kids love the pool!
Stayed 2 nights in Apr 2019
Response from Grand Hyatt Shenyang on May 11, 2020
Dear Guest, Thank you for taking the time to review the Grand Hyatt Shenyang. We are happy to hear that you had a great time with your family and we look forward to welcoming you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hyatt Shenyang is amazing
Grand Hyatts in Asia are always a smart choice - the Grand Hyatt Shenyang is a beautiful hotel with an attentive, friendly staff that are almost always able to speak English.
Stayed 2 nights in Dec 2018
Response from Grand Hyatt Shenyang on May 11, 2020
Dear Guest, Thank you for taking the time to review the Grand Hyatt Shenyang. We are happy to hear that you enjoyed our hospitable team and we look forward to welcoming you back in the near future. Have a lovely weekend. Best Wishes, Katherine

8/10 Good

Rasmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Shetul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The rooms were great. The staff was very helpful. The breakfast was great
Stayed 3 nights in Sep 2018

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent hotel but could of been more helpful regarding tourist information
Stayed 1 night in Sep 2018

10/10 Excellent

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was an amazing stay
Stayed 2 nights in Aug 2018

10/10 Excellent

Hock Eng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Regret
Great location! Spacious room

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Grand Hyatt
Great Breakfast buffet. Bathroom in room had previous guest hair on bathroom floor near toilet and near sink.
Stayed 1 night in Oct 2017

10/10 Excellent

guo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but crappy food and food service.
Its Just Ok, I've had much better at less expensive hotels in shenyang china.
Stayed 2 nights in Sep 2017

10/10 Excellent

Godfrey, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Certainly the best hotel in the city centre
Certainly the best hotel in the city centre and adjoins the Mix C Shopping centre with all the European Designer Fashion retail outlets to be found with a large extensive range. The breakfast buffet at the Hyatt on level 26 certainly caters for all with the wide range of food, pastries and juice bar with a fantastic view of the city and parklands. The Grand Hyatt at this location is certainly very good value for money with great views in all directions

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money

10/10 Excellent

Loh Tze Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

tiebin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Martha, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way Better Than Our First Shenyang Hotel
This was our second trip to Shenyang and we were very pleased with the Grand Hyatt. Our room was very satisfactory with just one quirk: the en-suite toilet "room" was across from the rest of the bathroom rather than being part of it. Other than that - the room was comfortable and our view of the city spectacular. We had guests at the lunch buffet twice and we all agreed the food was excellent with many, many choices. The hotel's location is very convenient - we will definitely stay there again on our next trip.

10/10 Excellent

June, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last night in Shenyang
For some reason, vehicles (shuttle bus, taxi) never dropped us directly in the front of the hotel. We had to drag our luggage across a busy multi-lane road.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Margaret, San Rafael CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
The room was so beautiful ,looking out over the China Sea The Concierge was wonderful, helping us find a perfect restaurant for dinner and even drove us to it!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived at this hotel late, after a cancelled flight. They looked after me very well. Perfect.

10/10 Excellent

Daniel Paul, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hyatt Shenyang - Good Service
Enjoyable - clean, good service, good food. Lunch buffet was good value

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was disappointed with inflexible staff
was told to the front desk that our flight was cancelled in Beijing and will not be turning up on the 1st night. A one night penalty fee will be charged. That's fine, until we checked in the next day, we were told that that have given my King size room out and I only have a 2 single bed room. No matter how much I request but the answer was still no more room. Unfriendly and un compromise. The room given was small. If your flights are cancelled, your next night's room will not be the same as the one you book for.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel downtown
Awesome! Will stay again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

nan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel’s location is fantastic, tons of restaurants and shops nearby. What differentiates is the services from the staff. The crew makes sure that guests always get the best experiences. Especially Zoey, Zoe, Jessica, and Kevin, who helped me various times during my visit. They made this hotel special.

8/10 Good

Yixuan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
每次差旅優先選擇HYATT 值得信任的品牌
Stayed 3 nights in Sep 2021

8/10 Good

Yixuan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt, the name say it all :)
Stayed 1 night in Dec 2020

10/10 Excellent

hiroyuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウォシュレット付トイレが良かった
Stayed 3 nights in Sep 2019
Response from Grand Hyatt Shenyang on May 11, 2020
Dear Guest, Thank you for taking the time to review the Grand Hyatt Shenyang. We are happy to hear that you satisfied with our hotel facilities and we look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店櫃台大廳在25樓,不在1樓,住宿房間則在25樓以下的樓層,最好在訂房時特別標註提醒住宿的旅客。
Stayed 1 night in Aug 2019
Response from 沈阳君悦酒店 on May 11, 2020
尊敬的客人,如君所望,更超乎君之所想。感谢您选择沈阳君悦酒店,与我们共同领略“与君同悦”之美。感谢您的宝贵意见,期待您的再次莅临。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Yu chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Gute Lage und alles vorhanden was man so braucht. Vielseitiges Frühstücksbuffet.
Stayed 2 nights in Oct 2018

8/10 Good

MINGLIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. The restaurant closes quite early in the evening. I checked in the hotel at 22:00 and the restaurant was already closed.
Stayed 1 night in Jun 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

6/10 Okay

ニコル, 大阪

Disliked: Staff & service, property conditions & facilities
この地区ではここしかないかなぁ。
まず、ドアボーイが3~4人もいるのにまったく機能していない。タクシーも呼べないし、止めれない。毎日自分で道路へ出て拾わなくてはならのにびっくりした。 フロントも皆が研修生かと思うほど業務が遅くチェックイン、アウトに時間がかかる。 ルームサービスもグラスや取り皿など他のグランドハイアットでは当たり前にセットされているのがここでは全く付いてこない。また料理の出来栄えも悪く食べる気がしなかった。 建物自体はグランドハイアットの風格があるがサービスや従業員教育のソフト面では二流以下クラスで普通のビジネスホテルとあまり変わらないと感じた。 
Stayed 2 nights in Oct 2017

8/10 Good

TAK MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
洒店非常方便,職員很存有禮,下次出差都會再次入住
Stayed 1 night in Aug 2017

8/10 Good

わんにゃん, 東京

Liked: Cleanliness, property conditions & facilities, room comfort
空港から30分のホテル
フロントロビーが最上階の一つ下の階にある、珍しいつくりになっている。12階に宿泊すると、一度ロビーでチェックインした後、別方向にあるエレベーターで12階まで降りて行くという変な感覚を感じる。
Stayed 2 nights in Jun 2017

8/10 Good

MEI SZE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Shenyang
The hotel location is amazing! It's just linked with MixC Shopping Mall. The hotel room is big and nice just I don't like is the lighting, a bit dim.
Stayed 2 nights in Jun 2017