Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

空港からのアクセス最高

Posted Jul 16, 2016
Pros: 宿泊代金の割にかなり高級
Cons: 特にありません
大阪からシンセンへの便は時間帯が悪く帰国は早朝になります。 このホテルは高級感がある上、空港までは15分ぐらいで渋滞にもほぼ巻き込まれません。 フライトまで2時間も見ておけば十分間にあいます。
Comment from Hotel Management
Jul 21, 2016 by sophie, Hotel Management
hank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.
3 out of 5
by Bin from 欧洲

Posted Apr 28, 2016 on Hotels
服务质量太糟糕,尤其是餐厅。和大堂经理
Comment from Hotel Management
Jul 23, 2016 by sophie, Hotel Management
感谢您的点评。您反映的问题我们已跟相关部门同事沟通,希望在您下次下榻时能为您带来更佳的体验。
4 out of 5
by WEIZHONG

This traveler left a rating score only Posted Apr 25, 2016 on Hotels
5 out of 5
by Robert from Detroit Michigan

Top notch accomodations.

Posted Apr 15, 2016 on Hotels
Excellent hotel for not only business travelers but vacationers as well. I travel a lot all over China and many hotels claim to be 5 star hotels but are not. For the cost from Hotels.com this is an excellent choice. No worries about clean well appointed rooms. For travel in the Shenzhen area near the airport I wouldn't stay anywhere else.
Comment from Hotel Management
Jun 25, 2016 by sophie, Hotel Management
Thank you for staying with us and we are glad you enjoyed the experience here in our hotel. We sincerely look forward to your return in a near future. Wish you all the best.
5 out of 5
by A verified traveler

great western style accomadations

Posted Apr 10, 2016
Bao Lai Li is always great, staff is friendly and knowledgeable I love the bar/lounge. music and atmosphere are nice best wine choice in the area
Comment from Hotel Management
Apr 15, 2016 by sophie, Hotel Management
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.
2 out of 5
by timm

3 star hotel

Posted Mar 27, 2016 on Hotels
this hotel is old. it's rated 5 stars but is more like a 3 star. breakfast food is good. room is a bit stuffy, carpet is filthy, and bed is not comfortable at all. staff is more attentive than other china hotels but, this one is not what it appears to be in the pictures or the high rate reviews.
Comment from Hotel Management
Jun 4, 2016 by sophie, Hotel Management
Kindly allow us to apologize for the unpleasant experience. We've reflected it to our operation team and notified our management as well. You can be assured actions will be taken immediately to ensure you a perfect stay during your next visit. Look forward to your soon return.
2 out of 5
by anita

not 5 stars

Posted Mar 22, 2016 on Hotels
bed are horrible. caved in and too soft. they put hard layer on top but its as bad or worse.
Comment from Hotel Management
May 28, 2016 by sophie, Hotel Management
Kindly allow us to apologize for the uncomfortable experience, meanwhile we will investigate into details and improve our service according to hotel standard.
2 out of 5
by A verified traveler

주변에 음식점도 슈퍼도 거의 없고 시끄러워요

Posted Mar 18, 2016
Pros: 없슴
Cons: 셔틀버스운행시간은 적어도 1시간간격 호텔출발 버스는 7시이전 출발을 요청함. 직원서비스는 좀더 공손하게 그리고 적극적일 필요가있다. 중국의 다른 호텔들 세계적인 체인 호텔들 하이야트,힐튼, 인터콘티넨탈등을 벤치마캉하기바람.
Location: 없슴. 주변은 너무 시끄럽고 돌아다니기에 불편한 위치임
하룻밤 체류를 위해 공항과 가까운 별5개 호텔을 찾았다. 셔틀버스는 공항3번 주차구역에 있는 데 버스들틈에 주차하여 찾기어려웠고 안내 표시도없어 찾는데 애를 먹었다.버스는 한시간 30분 간격이고 아침 셔틀은 10시이전 비행기를 타기에는 호텔에서 7시30분 출발은 출근시간러시아워를 고려할때 너무 늦게 출발한다. 호텔은 크지만 방은 작았고 직원의 영어는 부족했고 서비스는 적극적이지않고 귀찮은 듯 대충대충 묻는말에도 건성이었다. 한마디로 서비스는 별2~3개 호텔서비스 수준이라고 보였다.
Comment from Hotel Management
Mar 25, 2016 by sophie, Hotel Management
Thank you for letting us know problems that appeared during your stay. Kindly allow us to apologize for the unpleasant experience. We've reflected it to our operations team and notified our management as well. Look forward to your soon return.
4 out of 5
by Torgeir from Bergen

Bra og romslig

Posted Mar 7, 2016 on Hotels
Vennlig betjening, stort rom og bra restauranter. Rommet hadde også ett godt skrivebord med kontorstol som gjorde det komfortabelt å jobbe.
Comment from Hotel Management
May 28, 2016 by sophie, Hotel Management
Thank you for your comment and we are glad you enjoyed your stay with us. Look forward to your soon return.
5 out of 5
by NAM JUNG from 대한민국

편안히 쉴수있어요

Posted Mar 7, 2016 on Hotels
그 근처 호텔 중 아마 가장 규모가 있는 호텔같고 전반적으로 고급스럽고 편안합니다. 단 조식은 생각보다 별로였네요
Comment from Hotel Management
Jun 11, 2016 by sophie, Hotel Management
Thank you for staying with us. We look forward to your return in the future.