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Get an overview of this hotelRiverwalk Shenzhen hotel in Luohu with 3 restaurants

Location

Located in Luohu, this hotel is within 1 mi (2 km) of Luohu Commercial City, Shing Wing Temple Shau Kei Wan, and The MixC Shopping Mall. Shenzhen River and King Glory Plaza are also within 1 mi (2 km).

Hotel Features

3 restaurants, a bar/lounge, and a coffee shop/café are available at this hotel. WiFi in public areas is free. Other amenities include a sauna, a conference center, and massage/treatment rooms.

Room Amenities

All 541 rooms boast fireplaces and jetted tubs, while also providing free WiFi, free wired Internet, and TVs with satellite channels. Guests will also find living rooms, 24-hour room service, and refrigerators.

Best Western Shenzhen Felicity Hotel

Hotel Amenities

Hotel Amenities

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center, limo/town car service, and a meeting room.

High-speed wired and wireless Internet access is complimentary. This business-friendly hotel also offers a sauna, spa services, and tour/ticket assistance. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. A total renovation of this property was completed in May 2012.

Best Western Shenzhen Felicity Hotel has designated areas for smoking.

  • Spa treatment room(s) 
  • Steam room 
  • Sauna 
  • Free newspapers in lobby 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Limo or Town Car service available 
  • Business center 
  • 24-hour front desk 
  • Safe-deposit box at front desk 
  • Express check-out 
  • Total number of rooms - 541 
  • Hair salon 
  • ATM/banking 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Dry cleaning/laundry service 
  • Fireplace in lobby 
  • Elevator/lift 
  • Number of floors - 25 
  • Concierge services 
  • Express check-in 
  • Designated smoking areas 
  • Grocery/convenience store 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Tours/ticket assistance 
  • Luggage storage 
  • One meeting room 
  • Shopping on site 
  • Bar/lounge 
  • Garden 
  • Porter/bellhop 
  • Conference center 
  • Number of restaurants - 3 
  • Airport transportation (surcharge) 
  • Spa services on site 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Separate living room  
  • Free Wi-Fi  
  • Grocery/convenience store  
  • Laundry facilities  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Room Amenities

  • Pay movies 
  • Fireplace 
  • Premium bedding 
  • Separate sitting area 
  • Room service (24 hours) 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Refrigerator 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Jetted bathtub 
  • In-room massage available 
  • Slippers 
  • Shower/tub combination 
  • Satellite TV service 
  • Television 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Separate living room 
  • Rollaway/extra beds (surcharge) 
  • Free cribs/infant beds 

Where to Eat

Breakfast is available for a surcharge and served each morning between 6:30 AM and 10 AM.

Atrium Cafe - This cafe serves breakfast, brunch, lunch, and dinner.

Lok Moon - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include a sauna.

Spa Services

  • Thai massage 
  • Manicures and pedicures 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 
  • Roll-in shower 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 190 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Union Pay

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: CNY 60 per person (approximately)
  • Airport shuttle fee: CNY 350 per vehicle (one way)
  • Rollaway bed fee: CNY 190 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Best Western Felicity
  • Best Western Felicity Hotel
  • Best Western Shenzhen Felicity
  • Best Western Shenzhen Felicity Hotel
  • Felicity Hotel Shenzhen
  • Felicity Shenzhen
  • Hotel Best Western Felicity Shenzhen
  • Hotel Felicity Shenzhen
  • Shenzhen Best Western
  • Shenzhen Best Western Felicity
  • Best Western Shenzhen

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.


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3.6 out of 5
76% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
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Excellent Location & Good Price

4 out of 5
by from New Zealand
Posted Jan 7, 2017
The hotel is located close to Luo Hu Control Point – an excellent location for anyone who wants to go to Hong Kong. The hotel Hall has a grand appearance but there was unpleasant smell from the corridor to the room I was staying. The room was clean and comfortable but tired and dated - not as grand as the Hall. I would rate the room facility and appearance 3-star, although the bed and towels were very good. The hotel provided body lotion which had the smell of cheap perfume. The hotel management should change the product.
Comment from Hotel Management
Jan 16, 2017 by AM
Shenzhen Felicity Hotel, opposite the Lo Wu Control Point, the Shenzhen Railway Station, Shenzhen subway station, bus station and Lo Wu Commercial City.Dear guest, thank you for your comments, also thank you for giving us valuable advice, we have been made in the renovation plan, welcome you again, I wish you a happy life!
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hotel close to the subway and main city center

4 out of 5
by from US
Posted Nov 17, 2016
Pros: near city center
Cons: room must be fresh and no bad smell from smoke or paint
Location: no
Food is not too good. Room smell bad Room Services are good Guest service is not so professinal
Comment from Hotel Management
Nov 18, 2016 by AM
Dear guests, thank you for your comment, also thank you for your valuable advice, give you bring adverse accommodation experience and trouble we are deeply sorry. The hotel management attaches great importance to your comment, for our service we will strengthen supervision and management, actively check to find reasons to make improvements. Also our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again, We wish you live happy!
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It was wonderful stay in this hotel.

5 out of 5
by from K
Posted Nov 7, 2016
Pros: I felt like I wasn't far from home. It had a clean atmosphere and welcoming staff.
Location: There is a big mall. If you are a businessman, it is a prime location to visit industrial cities.
As a businessman, it was a prestigious place to stay. Hotel is in a convenient location, easy to get around.
Comment from Hotel Management
Nov 7, 2016 by am
Dear guest, thank you for your comments, Shenzhen Felicity Hotel, opposite the Lo Wu Control Point, the Shenzhen Railway Station, Shenzhen subway station, bus station and Lo Wu Commercial City,Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.
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Good bargain, right across from Lowu station.

3 out of 5
by from Dongguan
Posted Nov 4, 2016
Pros: bathroom was clean, heat and aircon worked, bed wasn't too hard, quick checkin, polite staff.
Cons: Get that old hag hooker pimp away from the entry. nobody wants to be accosted for sex massage whenever they leave or enter your hotel
Location: cross the border, catch a train, buy fake bags
Comment from Hotel Management
Nov 5, 2016 by am
Dear guest, thank you for you taking your precious time for your comments!our hotel managerment attaches great importance to your comments, we will strengthen supervision and management, actively check to find reasons to make improvements. Sincerely look forward to you to visit again, We wish you live happy!
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Good old hotel for the price of US$80 hard to find

4 out of 5
by from Singapore
Posted Nov 4, 2016
Location: Perfect location. 200 meter to metro and 400 meter to the immigration check point.
This was the 1st generation of 5 star hotel built about 20 years ago. It hosted so many foreign head of state when they visited China. Some part of the hotel was under retrofitting but did not disturb the operation and comfort of the hotel stayers. The hotel is in good condition and rooms are generally clean and comfortable. Thinking of only pay for US$80 per night, what else more could we ask for. Strongly recommend.
Comment from Hotel Management
Nov 5, 2016 by am
Dear guest, thank you for your comments,Shenzhen Felicity Hotel, opposite the Lo Wu Control Point, the Shenzhen Railway Station, Shenzhen subway station, bus station and Lo Wu Commercial City,Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.
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Rude front desk, lukewarm (almost cold) water in s

3 out of 5
by from Fremont, United States of America
Posted Nov 4, 2016
Location: Does not even show up properly on Google maps. Hard to explore the area.
Got in very tired with loads of luggage. "Checked in", got a room card and slogged my way to the 18th floor I think, only to find that the room card key was not working. Called the front desk several times from a house phone...."just wait". Finally went down and the same guy who had checked me in, but he was unrepentant and not once apologized. When I said I will write a review he actually replied "I don't care". I demanded to see his manager. Now she was very pleasant.. and sorted things out. Very often the shower had barely warm water and I had to shiver through it. Just did not want to start another fight and left licking my wounds. Old, badly maintained hotel really.
Comment from Hotel Management
Nov 5, 2016 by am
Thank you for you taking your precious time for your comment!our hotel managerment attaches great importance to it.We are very sorry for our services left a bad impression to you and we will strengthen the staff training guidance and management to make improvements,to be aware of your comment and take steps to ensure that problems do not happen again. Also our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again,
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The room we had last time was better

3 out of 5
by from Vancouver
Posted Oct 30, 2016
We were here a few months ago with a better experience-the room was in a much better condition. On this visit we were given a room on the 23rd floor (Rm 2325 ) which needed renovation badly. I will not write this hotel off as my previous stay was very satisfactory but will ask for a more recently renovated room. I must mention that all serving staff at the dinner buffet (on October 28, 2016 ) were friendly and outstanding.
Comment from Hotel Management
Oct 30, 2016 by 大堂副理
Dear guest, thank you for your comments, also thank you for giving us valuable advice, we have been made in the renovation plan, welcome you again, I wish you a happy life!
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2 out of 5
by
Posted Oct 22, 2016
Rock hard bed, no thermostat control, and completely overwhelmed at breakfast buffet. The hotel is old and in desperate need of a makeover.
Comment from Hotel Management
Oct 23, 2016 by am
Dear guests, thank you for your feedback, give you bring adverse accommodation experience we are deeply sorry. The hotel management attaches great importance to your comment, for the quality of the breakfast buffet,we will check to find reasons to make improvements. for the bed problem,pls contact the hotel assistant monager for assistance to change the room for you,the soft bed rooms are avaiable in hotel,and airconditioning ,the room temperature will be kept around 21-23 degree!any problem,pls contact the hotel assistant manager for assistance !Also our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again, We wish you live happy!
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3 out of 5
by
Posted Oct 20, 2016
The hotel is quite old and traditional but the room is quite spacious. Bathroom is clean and ok.
Comment from Hotel Management
Oct 21, 2016 by am
Dear guests, thank you for your comment, also Dear customer,thank you for your comments concerning your stayed.The hotel management attaches great importance to your comment,our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again, We wish you live happy!
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Very convenient location

4 out of 5
by from Sacramento
Posted Sep 28, 2016
Location is great, facilities are good for the price.
Comment from Hotel Management
Sep 29, 2016 by AM
Thank you for staying in shenzhen Felicity Hotel and giving us your approval and support!It is our pleasure, we sincerely look forward to your visit again.
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