Ratings based on 1,136 Verified Reviews

3.7 out of 5
80% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted Apr 7, 2017
this hotel is close to hong kong and shopping mall.
Comment from Hotel Management
Apr 8, 2017 by AM, Hotel Management
Shenzhen Felicity Hotel, opposite the Lo Wu Control Point, the Shenzhen Railway Station, Shenzhen subway station, bus station and Lo Wu Commercial City,Thank you for completing the survey regarding your recent stay at our property.our hotel managerment attaches great importance to your comments,We hope you will come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Great service

Posted Mar 14, 2017
Good hotel location and great service. The rooms are a bit dated.
Comment from Hotel Management
Mar 15, 2017 by AM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.giving us your approval and support!It is our pleasure,our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again, We wish you live happy!
1 out of 5
by A verified traveler from new york

Cheap people I never go again this hotel

Posted Mar 13, 2017
When I check out they say towel missing I say you check your room probably they check and find after say I'm sorry I never stay those cheap service terrible
Comment from Hotel Management
Mar 15, 2017 by AM, Hotel Management
Dear guests, thank you for your comment, giving you the adverse accommodation experience and trouble we are deeply sorry. The hotel management attaches great importance to your comment, for our service we will strengthen supervision and management, actively check to find reasons to make improvements. Sincerely look forward to you to visit again。
3 out of 5
by A verified traveler from Singapore

Near Luohu cross border train station

Posted Mar 10, 2017
Pros: Location and prompt response to request by housekeeping for help to operate safety box.
Cons: Room safe not easy to use but ok after we called for help from housekeeping staff who responded quickly.
Location: Near cross border train station but not much else around the area. We took the train to Dongmen Street about 2 stops away where the shops are.
Aging hotel that badly needs upgrading. Staff speak limited English. Otherwise average place suitable for a 1N stay.
Comment from Hotel Management
Mar 13, 2017 by AM, Hotel Management
Thank you for staying in shenzhen Felicity Hotel and giving us your approval and support!It is our pleasure, we sincerely look forward to your visit again.
4 out of 5
by George

Posted Feb 26, 2017 on Hotels
It is always good there
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for staying in shenzhen Felicity Hotel and giving us your approval and support!It is our pleasure, we sincerely look forward to your visit again.
4 out of 5
by A verified traveler

Posted Feb 4, 2017 on Hotels
OK hotel. Not quite as well as Best Western in the state's. Furnishings kind of old.
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank you for you taking your precious time for your comment!our hotel managerment attaches great importance to it.our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again,
5 out of 5
by michael

Posted Jan 12, 2017 on Hotels
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.
5 out of 5
by Jack

Posted Jan 12, 2017 on Hotels
Needed to go to HK it was perfect!
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Shenzhen Felicity Hotel, opposite the Lo Wu Control Point, the Shenzhen Railway Station, Shenzhen subway station, bus station and Lo Wu Commercial City,Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Excellent Location & Good Price

Posted Jan 7, 2017
The hotel is located close to Luo Hu Control Point – an excellent location for anyone who wants to go to Hong Kong. The hotel Hall has a grand appearance but there was unpleasant smell from the corridor to the room I was staying. The room was clean and comfortable but tired and dated - not as grand as the Hall. I would rate the room facility and appearance 3-star, although the bed and towels were very good. The hotel provided body lotion which had the smell of cheap perfume. The hotel management should change the product.
Comment from Hotel Management
Jan 16, 2017 by AM, Hotel Management
Shenzhen Felicity Hotel, opposite the Lo Wu Control Point, the Shenzhen Railway Station, Shenzhen subway station, bus station and Lo Wu Commercial City.Dear guest, thank you for your comments, also thank you for giving us valuable advice, we have been made in the renovation plan, welcome you again, I wish you a happy life!
5 out of 5
by Julie

Great Hotel and location

Posted Jan 6, 2017 on Hotels
This Hotel was a real surprise. Everything was top class and nothing was too much trouble. We had a great view from the 17th floor over the river and back to the city. It was so easy to get around here and while we did a lot of walking the taxies were good as well. The only thing is that if you don't have much luggage you can walk to the Hotel, so don't get sucked in by the guy trying to get you in a Taxi as you walk out of the station / immigration. Walk straight out into the main mall (you'll know your there) about 300m on the left is an underpass take that and turn left when you can. When you come to the road look to your left and you will see the hotel across the road...easy.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear guest, Shenzhen Felicity Hotel, opposite the Lo Wu Control Point, the Shenzhen Railway Station, Shenzhen subway station, bus station and Lo Wu Commercial City,Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon.