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Reviews of Century Plaza Hotel

3.5 out of 5
Century Plaza Hotel
No . 4001 Chun Feng Rd Luohu District, Shenzhen, Guangdong

Reviews

7.6

Good

Rating 10 - Excellent. 126 out of 636 reviews" "
Rating 8 - Good. 304 out of 636 reviews" "
Rating 6 - Okay. 150 out of 636 reviews" "
Rating 4 - Poor. 36 out of 636 reviews" "
Rating 2 - Terrible. 20 out of 636 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service, amenities
This property is old, stuffs needs better training. Speaks poor English. Front desk not very friendly.
Stayed 2 nights in Jan 2020

6/10 Okay

yang hee

Stayed 1 night in Nov 2019

8/10 Good

Ms.Sharadawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient because very close to subway station.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Close to everything including walking distance to the immigration port to Hong Kong and the largest shopping mall near the border. No matter it is one of the oldest hotel since the opening of China.l in the 80s. So good and bad as the Rooms and facilities are outdated
Stayed 1 night in Apr 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, amazing location
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and close to shopping and restaurants
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
great location to train station. hotel needs to be updated
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Amenities
there are no tissue in tissue case. breakfast is not good for foreingers. they are ok for local people.
Stayed 1 night in Sep 2019
Response from vita on Sep 8, 2019
Dear guests, thank you for your valuable comments on the hotel. We will give your comments back to the hotel leaders and look forward to your coming again.

10/10 Excellent

Luntian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with nice location
Great choice for the money. Foriegn visitor friendly!
Stayed 2 nights in Aug 2019
Response from vita on Sep 8, 2019
Thank you for your affirmation and praise. We will continue to work hard and look forward to your next visit.

8/10 Good

Yuanjia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from vita on Sep 10, 2019
感谢您在此对我们酒店做出点评！非常感谢您一直以来对我们的支持，对此我们深感荣幸。衷心期待您的下一次光临！

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from vita on Sep 10, 2019
感谢您在此对我们酒店做出点评！非常感谢您一直以来对我们的支持，对此我们深感荣幸。衷心期待您的下一次光临！

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2019
Response from vita on Sep 10, 2019
尊敬的客户，感谢您精彩的点评，您的评价是对我们服务最好的肯定，期待您的再次光临，我们将竭诚为您服务!

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from vita on Sep 10, 2019
感谢您入住深圳新都酒店，能够得到您的认可与支持是我们的荣幸，我们真诚期待您的再次光临！

8/10 Good

Magdoomismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
all basic necessities are there. Room service little poor. Otherwise it’s ok
Stayed 1 night in Jun 2019
Response from vita on Jul 4, 2019
Dear customers, thank you for your wonderful comments. Your comments are the best affirmation of our service. If you have any questions during your stay, you can contact the hotel manager on duty at any time. We will serve you wholeheartedly and wish you a happy life.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very convenient location and near to many eateries. It's also less than 5 minutes walk to metro line 9 from the car park dirrction
Stayed 2 nights in Jun 2019
Response from 预订部 on Jul 1, 2019
Dear guests, thank you for staying in Century Plaza Hotel and sharing your stay experience. We will continue our efforts to provide quality service for more guests. We sincerely look forward to your visit again.

8/10 Good

Lap Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a short stay!
It was the third times we stayed here. This time we were so lucky because we got an upgraded room without any condition! The room was so large and have a great city view from 19th floor! Unfortunately, the basement restaurant didn't provide dinner anymore. It seems that it closed in the evening now. we miss the dinner buffet in the restaurant cause we used to had buffets there. However, we still think the hotel is good and got a comfort stay as we had.
Stayed 1 night in Apr 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service
great location
convenient location to everything. walking distance to the Luohu Port.
Stayed 3 nights in Mar 2019

10/10 Excellent

Sylvia S.E.

Liked: Staff & service, room comfort
Liked the location. Easy to shop and eat
Stayed 1 night in Feb 2019

4/10 Poor

Flora

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worser than other 2-3 stars hotels in China
- The room is smelly with asktray inside the room although we requested for a non smoking room. - The room card, elevator, lobby and floor lobby are required for renovation. - The texture and quality of shampoo and bathing gel seems are aged which manufactured for a long while. - Some lights cannot be switched on.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Overall is acceptable, except Decoration in guess room is too old,
Stayed 1 night in Jan 2019

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was good size. Cleaning lady did a good job and the staff was friendly. I enjoyed the dim sums on the second floor restaurant.
Stayed 7 nights in Dec 2018

6/10 Okay

Muhammad imran

Liked: Staff & service
Disliked: Cleanliness
Imran
So so
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and considerate staff. Great location in Louhu. Easy walk almost anywhere. Close to Shenzhen Subway Line # 1 and Line #9.
Stayed 3 nights in Dec 2018

6/10 Okay

Rod

Liked: Staff & service, room comfort
Average week
Consistent odor of smoke in the hallway along with the odor of sewage from the bathroom occasionally. Older hotel that needs to be updated. On the positive side the staff was very friendly and helpful. I’d probably pick somewhere else to stay next time.
Stayed 1 night in Nov 2018

6/10 Okay

Jack, TX

Being advertised as breakfast included but turned out to be for one guest only.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was good for my trip close to metro and shopping
Stayed 9 nights in Nov 2018

6/10 Okay

Bandar, Riyadh - KSA

Liked: Room comfort
First time to stay in Century, it is OK from location point of view. Close to Shenzhen train station as well Luoho Metro station. Quite close to many choices of restaurants and small shops. Over all it is OK.
Stayed 2 nights in Oct 2018

8/10 Good

Jackee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
All fine
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Jackee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
All good
Stayed 1 night in Oct 2018

8/10 Good

Jackee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
All good
Stayed 1 night in Oct 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Staff & service
I feel the stay is not very comfortable. The odor of some kind of smell really feel bad.
Stayed 4 nights in Oct 2018

6/10 Okay

Miten

Disliked: Staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service!
I have always stayed at this hotel when I am in Shenzhen. It is in the shopping/happening district of the city and close to the border and train station. The staff friendliness and helpfulness can't be beat and the gym is actually very good. The rooms could use a bit of an upgrade but they are clean and comfortable. No complaints on my last stay.
Stayed 3 nights in Aug 2018

8/10 Good

David, Thornhill

Liked: Cleanliness, staff & service
The location of this hotel is excellent. It's walking distance to Luohu Station for easy access to Hong Kong and train station. Line 9 and line 1 subway entrances are only a short walk. There are lots of restaurants and shopping very close to the hotel, including Walmart, Macdonalds, Pizza Hut, and Starbucks.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good and bad
Good location, nice room, very slow internet and air conditioning was not very good
Stayed 1 night in Jun 2018

8/10 Good

Han Song

Liked: Room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in May 2018

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Large rooms. Good breakfast. Friendly staff. East for the transportation and connections.

2/10 Terrible

Ban

Disliked: Staff & service
The front Desk officer not very helpful and very rude. I’ve pre booked and paid my hotel booking through Hotel.com. However during my check in, the front desk staff unable to find my booking. I requested for assistance to check with hotel.com but they rejected and asked me to call hotel.com directly. I have to call myself using oversea call to verify with hotel.com to confirm my booking and inform the staff. The whole process took me another 1 hour plus In order to get my room. My time and additional charges wasted just because the staff doesn’t want to assist.

6/10 Okay

JCW, SFO

Easy access to Hong Kong
Hotel is old and not clean as expected but this hotel offered good rate.
Stayed 7 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

4/10 Poor

Dan

Disliked: Staff & service
Rude manager refused our confirmed reservation
Frank, manager, refused to accept our confirmed, pre-paid reservation and we had a shouting match until he gave me a room. He demanded an RMB 800 deposit (twice the room cost) for no reason at all. He embarrassed us and himself by getting angry at Hotels.com and clearly doesn't understand how the system works. I suggest this hotel is removed from Hotels.com until staff are re-trained. He refused to accept my reservation until I was extremely forceful. We had a 7-hour train delay and he had no intention of helping us at all, he just wanted to argue. You're in the wrong job for that, Frank
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem was desk too low to slide my legs under. Otherwise A-OK for location and facilities.
Stayed 4 nights in Feb 2018

4/10 Poor

Randy, Hong Kong

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice hotel but scam services
The hotel was nice, clean and the staff were friendly. However, on the ground floor they have a spa that does massages. I got a foot massage for 58RMB but quickly the woman working there started adding extras that I didn't ask for and then demanded a 50RMB tip each for their services, when I refused they got very pushy and aggressive. The owner obviously knew their tricks because when I complained to him he simply looked bored. I complained to hotel staff but they said the spa had nothing to do with their hotel, which is true, but seeing as they're operating on the hotels premises I feel they should definitely do something to stop their guests getting scammed.
Stayed 1 night in Feb 2018