Dear guest,Thank you for choosing us in Shenzhen. I feel regret that your stay with us has failed to meet your expectation. Your comment about the limited English from some of our staff has been noted and we will put more effort into staff training. We hope to regain your confidence in us, and we look forward to having you stay with us again.Best wishes,

Dear Raymond, Thank you so much for your review of our hotel. We are pleased to know that you enjoy our staff service. We feel so happy to accompany with you on this lovely vacation and thank you very much for your recognization. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. We look forward to welcoming you back to our hotel where you may be assured of our best possible attention at all times. Once again, thank you very much for your support as always.

Dear JAMIE, Thank you for staying with us at Crowne Plaza Hotel & Suites Landmark Shenzhen. Thank you for your comments, it's very encouraging and I will share your compliments with our staff. We are honoured to provide the best service to every guest to make their journey in Shenzhen extraordinary. In addition, we are so sorry that the internet didn't meet your expectation and we will share these with our team so that we can continue to improve our Hardware service. We hope you choose to stay with us again whenever your travel needs bring you back to Shenzhen.

Dear Valued Guest, Thank you for staying with us at Crowne Plaza Hotel & Suites Landmark Shenzhen. We are looking forward to welcoming you back in the near future. Sincerely, Paul Lee General Manager

Dear Guest, Thank you for taking the time to leave us a feedback regarding your recent stay at Crowne Plaza Hotel & Suites Landmark Shenzhen. We are delighted that your experience with us has been overall positive, and we really appreciate your comments. We will do our best to make sure our distinguished guests like you to have a pleasant experience when staying at our hotel. We are looking forward to welcoming you back in the near future. Sincerely, Paul Lee General Manager

Dear Valued Guest, Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen.As an international branded hotel,we will continue to upgrade our facilities and products to improve guest satisfaction.We look forward to welcoming you back on your next visit to Shenzhen. Sincerely, Paul Lee General Manager

Dear Valued Guest, Thanks for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen. We are so pleased to learn that you have thoroughly enjoyed your stay with us. Our hotel is strategically located in the heart of Luohu district，Shenzhen, you are able to walk out the door into the heart of Shenzhen's bustling Luohu commercial and shopping district,where it is also easy to seek peace and quietness in noisy surroundings. We look forward to welcoming you back on your next visit to Shenzhen. Sincerely, Paul Lee General Manager

Dear Valued Guest, Thank you for staying with us at Crowne Plaza Hotel & Suites Landmark Shenzhen. It’s a great pleasure to know that you had a fantastic experience. Your compliments motivate us a lot to continuously deliver good service to our guests. Thank you again for staying with us and we hope that we will have the pleasure to welcoming you back in the near future. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thank you for taking time to post your positive feedback regarding your recent experience at Crowne Plaza Hotel & Suites Landmark Shenzhen. We are delighted to know that you are satisfied with our convenient location. Our hotel is strategically located in the heart of Luohu district，Shenzhen, you are able to walk out the door into the heart of Shenzhen’s bustling Luohu commercial and shopping district, where it is also easy to seek peace and quietness in noisy surroundings. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thanks for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen. We are delighted to know that you had such an enjoyable stay experience. We sincerely look forward to welcoming you back again. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you are satisfied with our location and service. Your compliments motivate us a lot to continuously deliver good service to our guests. Meanwhile, as an international branded hotel, we will continue to upgrade our facilities and products to improve guest satisfaction. Thank you again for staying with us and we hope that we will have the pleasure to welcoming you back in the near future. Sincerely Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thanks for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen. We are delighted to know that you had such an enjoyable stay experience. Our associates are committed to delivering IHG® True Hospitality for every guests and making each prestigious guest feel welcome and valued. We are looking forward to welcoming you back in the near future. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thanks for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen and sharing with us your valuable staying experience. We feel regret that our room did not meet your expectation. As an international branded hotel, we will continue to upgrade our facilities and products to improve guest satisfaction. We sincerely look forward to welcoming you back again. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thank you for your sharing. It’s our great honor to have your compliments on our hotel. We are delighted to know that your deep impression on our convenient location and spacious rooms. Our hotel is strategically located in the heart of Luohu district，Shenzhen, you are able to walk out the door into the heart of Shenzhen’s bustling Luohu commercial and shopping district, where it is also easy to seek peace and quietness in noisy surroundings. We are looking forward to welcoming you back to our hotel on your next visit to Shenzhen. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thank you for taking time to post your positive feedback regarding your recent experience at Crowne Plaza Hotel & Suites Landmark Shenzhen. It is our great honor to make your stay memorable. And we are delighted to know that your deep impression on our location. For both business and leisure guests, our hotel boasts of its unique geographic position, you are able to walk out the door into the heart of Shenzhen’s bustling Luohu commercial and shopping district, where it is also easy to seek peace and quietness in noisy surroundings. Thank you again for staying with us and we hope that we will have the pleasure to welcoming you back in the near future. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thanks so much for your great recognition to Crowne Plaza Hotel & Suites Landmark Shenzhen. I am very pleased indeed to hear that you enjoyed your experiences so much. The high level of personalized service is what we strive for each day and I will have pleasure in sharing your feedback with our team. We sincerely look forward to welcoming you back again. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thank you for taking time to post your positive feedback regarding your recent experience at Crowne Plaza Hotel & Suites Landmark Shenzhen. Your compliments motivate us a lot to continuously deliver good service and experience to our guests. Our hotel is strategically located in the heart of Luohu district，Shenzhen,for both business and leisure guests,our hotel boasts of its unique geographic position. Thank you again for staying with us and we hope that we will have the pleasure to welcoming you back in the near future.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Hotel & Suites Landmark Shenzhen. We are delighted to know that your deep impression on our room,location and staff. Our associates are committed to delivering IHG® True Hospitality for everyone and making each prestigious guest feel welcome and valued. Thank you again for your compliments and support. We are looking forward to welcoming you back in the near future. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that how much you enjoyed our convenient location. Our hotel is strategically located in the heart of Luohu district，Shenzhen, for both business and leisure guests, our hotel boasts of its unique geographic position, you are able to walk out the door into the heart of Shenzhen’s bustling Luohu commercial and shopping district, where it is also easy to seek peace and quietness in noisy surroundings. We appreciate your feedback and look forward to welcoming you back again soon. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen. We are pleased to learn that you have thoroughly enjoyed your stay with us. We sincerely look forward to welcoming you back again. Sincerely, Lynn Li Director of Marketing & Communications

Dear Valued Guest, Thank you for taking time to share your experience following you recent stay with us.We feel so regret to learn that our facilities and breakfast did not meet your expectation.As an international branded hotel,we will continue to upgrade our facilities and products to improve guest satisfaction.Thank you for your feedback and we hope to have the opportunity to welcome you back to Crowne Plaza Hotel & Suites Landmark Shenzhen.