Ratings based on 201 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Hanoi
Very good hotel in great location & great staffPosted Apr 10, 2017
Pros: Location, staff, breakfast
Cons: Softer mattresses
Location: Zhuzilin Line 1 metro station
This is a very good hotel in a great location. The Zhuzilin Line 1 metro station is directly in front of the hotel. It is super easy to use Line 1 to get to the electronics market, the border crossing/tourist market/train station, the shopping park and many other places. The staff is very helpful. The breakfast buffet is pretty good. The rooms are clean. In general it is a great place in Shenzhen. The only negative will depend on whether you like a hard bed. The beds are a bit too hard for me.
for Everyoneby A verified traveler from Canada
Convenient location - For train and bus stationPosted Apr 3, 2017
Location: Not too much to see and do within walking distance from the hotel. Mainly office buildings and local homes and apartments in the area.
The rooms there were adequate to nice in my opinion. I did not have a chance to try the restaurants, but they seemed to be busy with mainly Chinese travellers. English was a bit of a challenge as most employees spoke only Chinese. The hotel however was very conveniently located across the main street from the train and bus station.
by A verified traveler from Canada
Nice facility, poor location and roomsPosted Mar 17, 2017
Cons: better beds, let people use the pool.
Location: there was nothing to do nearby.
For this price I would have expected a lot more in China. The hotel is clearly geared to a business crowd, but there is nothing around it. The bed in the room I booked was like sleeping on concrete and the rooms were small and nothing special. Breakfast in lobby was good, but expensive. Gym was nice, but i was told I wasnt allowed to use the pool without a bathing cap?
for Everyoneby A verified traveler
Nice hotel close to subwayPosted Mar 5, 2017
Only hotel in years that I could fall asleep in without problem.
Great service, convenient to metro, bit noisyPosted Feb 13, 2017 on Hotels
The staff were extremely helpful and provided me with an electric fan when I asked. The room was clean and pretty large, with steady WiFi. There were some maintenance issues - i.e. the shower head bracket wasn't tight enough and was liable to drop the shower head. The main downside to this hotel was that the doors were very thin. I could hear a lot of noise from people in the corridor. The bed was also very firm. The spa is strange. It was advertised as being open until 2:00am, but when I visited at 11:30pm most of the lights were turned off and so were the saunas. The desk staff there were quite unprofessional and the whole process was confusing - i.e. they brought me to a locker but didn't give me the key to unlock it, so I had to go into the lobby and ask for their help twice. There are no attractions in the immediate surroundings of the hotel. Not a big problem though considering the hotel is directly beside a metro station, conveniently halfway between Futian and Nanshan. There are a few shops and eateries in the bus station on the opposite side of Shannan Road.
by A verified traveler from c
Front hotel staff not trained to handle Expedia C.Posted Jan 18, 2017
During checkout, the front desk staff tried to charge my credit card for breakfast without giving credit back for my RMB 500 credit card deposit upon chrck in. If I am not alert, I could have been double charged...
by A verified traveler
Good location hotel near by to subwayPosted Dec 11, 2016 on Hotels
Hotea was not able to provide me a room that i requested, but promise to switch my room to a better room the following day. Room after change was good with great view. ,cleaniness is better than i expected. Breakfast price is a bit steep if not book in advance. Lot of eatery around the premises. A 24 hrs KFC and some local restaurant nearby. Subway entrance just right infront of the hotel. Easy to access to the city... Grand Mercure are Generally a good business hotel chain... will not go wrong if for business trip... will stay again when back in shenzhen...
by A verified traveler
Posted Nov 27, 2016 on Hotels
Wifi was not working for over 7 hours. Gym's sauna was not ready.
by A verified traveler
Posted Nov 13, 2016 on Hotels
for Everyoneby A verified traveler from Singapore
Very close to the MTR line.Posted Sep 19, 2016
Pros: Big Room
Location: Easy to get around
Good location. Near to the new train Futian train station, next to the long distance bus terminal plus clean and big room.