Ratings based on 15 Verified Reviews

4.6 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln, United States of America

Posted Oct 25, 2016
The hotel overall is excellent. Some items need some up keep such as the safety deposit box is dated and ran out of battery. Check out staff charged me again for the room although it was paid thru Expedia..
Comment from Hotel Management
Nov 8, 2016 by Marketing Communication Team, Hotel Management
Dear Joseph, Warm greetings from JW Marriott Shenzhen! Thank you very much for having taken the time to post your comment, I appreciate your comments regarding your recent stay experience with us and would like to take this opportunity to apologize for the inconvenience causes regards to the room charge issues. I have shared your comments within our team, Still I would like to assure you that we have taken your comments seriously and we are contacting with Expedia team to solve the issue. Thank you for taking the time to share with us your comment and we hope we will have the pleasure of welcoming you again soon in JW Marriott Hotel Shenzhen. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to CBD

Posted Jun 24, 2016
Centrally located, we loved the tofu boutique restaurant on the ground floor, as its tofu cakes were really delicious!
3 out of 5
by A verified traveler from California

The Hotel is not up to the standard of a JW

Posted Nov 18, 2015
Pros: Maybe their breakfast.
Cons: Cleanness and staff training
Location: I will not recommend the place.
It is a good hotel. But not a JW Marriott. The room is small as well as elevators. The room I stayed had a huge beam in the middle of the room near the window. I think the property is built as a residential place. Staffs are needed a lot of training or the place is needed a lot of improvement. The carpet is dirty from the hallway. I did eat at 3 restaurants. The best one is their breakfast buffet. (Good service and plenty of the food) The Japanese restaurant is the worst. Very expensive but so so quality. The staffs doesn't no anything.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2015
the teeth brush not comfortable , too hard and no shuttle bus service,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted May 25, 2015
It is a nice hotel with all amenities provided for a business traveller. I was there last week and couldn't fault it at all. They had a Sichuan food festival going on and I tried the beef with chili oil. It was really good.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from The Villages, FL

Nice hotel on tree lined street.

Posted Apr 20, 2015
Pros: Rooms, food, lobby, surrounding area
Lobby is beautiful. Wonderful buffet breakfast. Handsome room with big tub overlooking the area. Executive level area has good food and is well appointed. Staff are quite helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel, ok location.

Posted Feb 18, 2015
Pros: Staff was best part.
Cons: If you want to charge high prices, spend several million to upgrade.
Location: Location OK. Most times you will take a taxi. Walking is safe, but little choices otherwise.
Staff was awesome. Rooms and hotel were nice, not great. Prices at bar and restaurants is way too high for a hotel of this caliber and in China. I paid less for food and drinks in Hong Kong hotels that are lights years ahead on JW Shenzhen. No problem paying high prices in a high end hotel, just the name JW does not warrant these prices.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the heart of Shenzhen

Posted Jan 12, 2015
Good location, nice room and stuff was very accommodating.
5 out of 5
Recommended
for Everyone
by Gaz from Bangladesh

Brilliant for Business traveller

Posted Apr 23, 2013
Pros: Free upgrade to the club rooms
Cons: little far from the metro/underground train
The hotel contact number provided by expedia was wrong so it was hard to explain to the taxi driver regarding the location. Also, this hotel has a Chinese name and most taxi driver does not recognise the hotel as Marriott. They only understand when you tell them the Chinese name of the hotel. Has good breakfast selection (way better than any other Chinese hotels), Seafood dinner was superb.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great American Sevice and Comfort

Posted Mar 10, 2013
Pros: Bed is amazing in a land of horrible rock hard mattresses
Excellent beds, which is hard to find as the Chinese love rock hard boards. Bath tub is huge. Shower is perfect. Staff is great and very good with English.