The hotel overall is excellent. Some items need some up keep such as the safety deposit box is dated and ran out of battery.
Check out staff charged me again for the room although it was paid thru Expedia..
Comment from Hotel Management
Nov 8, 2016 by Marketing Communication Team, Hotel Management
Warm greetings from JW Marriott Shenzhen! Thank you very much for having taken the time to post your comment, I appreciate your comments regarding your recent stay experience with us and would like to take this opportunity to apologize for the inconvenience causes regards to the room charge issues. I have shared your comments within our team, Still I would like to assure you that we have taken your comments seriously and we are contacting with Expedia team to solve the issue.
Thank you for taking the time to share with us your comment and we hope we will have the pleasure of welcoming you again soon in JW Marriott Hotel Shenzhen.