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Get an overview of this hotelLuxury Shenzhen hotel in Nanshan with restaurant


Located in Nanshan, this luxury hotel is within 1 mi (2 km) of Jiahua Langage School Nanshan Campus, Chris Rowthorn Tours Hong Kong, and Shenzhen University. Lixiang Park and ShenZhenShi NanShanQu YiShu BoLanGuan are also within 2 mi (3 km).

Hotel Features

This hotel features a restaurant, an indoor pool, and a health club. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and coffee/tea in a common area.

Room Amenities

All 384 rooms offer thoughtful touches like bathrobes and slippers, along with free WiFi, free wired Internet, and 24-hour room service. TVs, minibars, and free newspapers are among the other amenities available to guests. Housekeeping is available once per stay.

Hotel Amenities

Hotel Amenities

In addition to an indoor pool, Kempinski Hotel Shenzhen China provides a health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. High-speed wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, limo/town car service, and a meeting room. This luxury hotel also offers tour/ticket assistance, coffee/tea in a common area, and laundry facilities. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 384 
  • ATM/banking 
  • Number of floors - 25 
  • Bar/lounge 
  • Business center 
  • Coffee/tea in common areas 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Hair salon 
  • Health club 
  • Tours/ticket assistance 
  • One meeting room 
  • Luggage storage 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Sauna 
  • Number of buildings/towers - 1 
  • Steam room 
  • Indoor pool 
  • Breakfast available (surcharge) 
  • Wedding services 
  • Free WiFi 

Family Friendly Amenities

  • Indoor pool  
  • Free Wi-Fi  
  • Laundry facilities  


Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Room Amenities

  • Free newspaper 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Blackout drapes/curtains 
  • Free local calls 
  • Minibar 
  • Free bottled water 
  • Housekeeping - once per stay 
  • Private bathroom 
  • Bathrobes 
  • Hair dryer 
  • Slippers 
  • Shower/tub combination 
  • Iron/ironing board (on request) 
  • Television 
  • Desk 
  • Free WiFi 
  • In-room safe 
  • Room service (24 hours) 
  • Free wired high-speed Internet 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Seasons Restaurant - This restaurant serves breakfast, lunch, and dinner.

Hai Tao Restaurant - This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies


Special check-in instructions:


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.


  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No cribs (infant beds) available

24-hour check-in


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: CNY 219.21 per person (approximately)
  • Airport shuttle fee: CNY 750 per vehicle (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

Kempinski Hotel Shenzhen China ratings based on 29 Verified Reviews

Learn more.
4.0 out of 5
83% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
Learn more.

Great hotel near shopping and restaurants

5 out of 5
by from US
Posted Nov 3, 2016
I have stayed at this hotel several times and it never fails. Location is very good near subway, shopping and many restaurants. Staff is always friendly and rooms are large and comfortable.
Comment from Hotel Management
Nov 14, 2016 by Lynn Xiao
Dear Valued Guest, Thank you for choosing the Kempinski Hotel Shenzhen as your preferred choice of accommodation in this vibrant city. We look forward to welcoming you once again.
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Nice hotel close to the Customs Port to Hong Kong

4 out of 5
by from Dallas, TX
Posted Jun 20, 2016
Location: There is a shopping mall next to the hotel and it is close to the port to Hong Kong, which was the primary reason we selected it. The subway is also
We did not use a lot of the Hotels services and spent very little time at the hotel. For the price, it was an excellent hotel. The room was comfortable and clean.
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2 out of 5
Posted Nov 14, 2015
Wifi not working and when we went for the massage in the hote, the service was lousy !
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4 out of 5
Posted Oct 19, 2015
Nice Hotel. Good location. You can open your google email in this business centra,
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Nice hotel among the options in this area.

4 out of 5
Posted Dec 13, 2014
Close to transit and a huge shopping mall. Hotel seems dark and hotel staff speak poor English. As long as interactions are less you will be fine. Getting a better room with executive room and services access is really worth the extra cost. The executive staff speak a lot better english and really take good care of customers.
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Out Dated

2 out of 5
by from Phoenix
Posted May 18, 2014
Pros: Lounge is nice, very retro and was CLEAN.
Cons: Needs complete room remodel.
Location: Shopping center next door, lots of bars are close by as well, all the other western business travelers were coming back with ladies of the night.
Stayed there based on decent reviews from Expedia, and proximity to the local manufactures I needed to visit. Requested a non-smoking room, however room and hallway smelled of cigarettes, they were accommodating willing to switch us to a new room, needed to leave to meet someone so just stayed. Carpets in the hallways need to be replaced as well as in room ( kept my socks on). Shower had lots of mildew and bathroom smelled of mold. Furniture was all beat up with scratches and nicks on just about every piece of wood in the room. Hotel might of been 4-5 stars a decade ago, now on the same level as a Ho-Jo's. After three days the wife made us switch to the JW Marriott in Futian, with free food and drinks on the top floor more than worth the extra cost.
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Close to subway

3 out of 5
by from new york, ny
Posted May 14, 2014
The food at Four Seasons restaurant on site is overpriced for the quality and variety of dishes, more expensive than the States .a ripoff
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Best hotel in Nanshan Shenzhen

4 out of 5
by from Toronto, Canada
Posted May 12, 2014
You can expect all the facilities in a 5 stars hotel should have in this one. What makes this one difference than the others is the prime location which sited in the centre of all the restaurants, shopping & entertainment in a close distance. Besides, it's also close by the cross boarder entry, Shenzhen Bay which is one of the three border crossing into Hong Kong.
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Top Rate Hotel, Located Next to Costal City

4 out of 5
by from Los Angeles
Posted May 6, 2014
Hotel staff was pleasant and friendly. English was good. Hotel is a very nice luxury hotel that is located next to the Costal City shopping complex which has movie theatre, shops and restaurants. There are several ATM machines located throughout the area, so you can easily get money if needed. They metro is not too far away. Overall, the hotel is very nice, I gave it a 4 star mainly due to the price. I could see the price of this hotel in other countries like the US and Europe, but for Shenzhen I think it is a bit pricey.
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Good Business Hotel

4 out of 5
by from UK
Posted Jun 17, 2013
A very good hotel overall, in an excellent location. The staff were very helpful, and the service good. I was using this hotel as part of a business trip, the only let-down was the painfully slow internet service (both Wi-Fi and wired). Apart from this, a very good hotel, which I will happily stay in again.
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