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Get an overview of this hotelLuxury Shenzhen hotel in Futian with restaurant

Location

Located in Futian, this luxury hotel is within 2 mi (3 km) of JinYiGui JinShu YiShuGuan, Huanggang Park, and Shatou Xiasha Village. Futian Nature Reserve and Shenzhen Convention and Exhibition Center are also within 2 mi (3 km).

Hotel Features

A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, massage/treatment rooms, and 24-hour room service.

Room Amenities

All 338 rooms offer free WiFi and free wired Internet, plus 24-hour room service and LCD TVs with satellite channels. Refrigerators, minibars, and free bottled water are among the other amenities available to guests.

LVGEM Hotel ratings based on 25 Verified Reviews

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4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
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very bad service

1 out of 5
by
Posted Nov 5, 2015
worst service, they had lost my reservation, they called me and woke me up in the middle of the night saying i did not had a reservation and demande I called expedia imidiatly to sort it out. staff are not polite and the service overall is bad. never staying here again
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Great Hotel - English is a struggle

4 out of 5
by from NYC
Posted Aug 24, 2014
China in general is tough for English speakers - come on if I had a billion and a half speakers of my language and soon to be the biggest economy on the planet why should they speak English? Anyway, LVGEM is no exception. Staff were extremely helpful but English was a real challenge. Also most taxi's had no idea about this hotel. Problem with Expedia is that it does not supply DUAL LANGUAGE instructions that any traveller can print and show to a taxi driver so be sure togo to the hotel website and copy the directions.
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Good for the price.

4 out of 5
by from Toronto, Canada
Posted Jul 2, 2014
Pros: clean, smells good, everything worked.
Cons: staff, get some people who speak English well.
Location: its close to the border with Hong Kong, on the main road, supermarket is right beside it, KFC, very convenient.
Everything here is great. Only thing I didn't like is that most staff do not speak English, they are friendly. Overall, hotel location, hotel itself, rooms, everything is top notch!
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Good Hotel to Stay at in Shenzhen

4 out of 5
by from Ashord, Kent, UK
Posted Jun 29, 2014
Pros: A few nice things about this Hotel, include the overall service is good. Breakfast is quite good, and there is plentiful of fruit around the hotel.
Cons: Some improvements would be to try to improve the temperature of food as it can be a little cold and not so pleasing.
Location: Great location in general for safety; there is a local sports centre, however they do not have any Aircon so in the summer is quite extream.
We stayed here for just over a week and found it to be good for our purpose of visiting the Trade Fair some 2-3Km away.
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A hidden gem for foreigners to stay

4 out of 5
by from Dallas Texas
Posted May 10, 2014
Great Hotel....got upgraded to a decent spacious room....ensured to get Garden facing end with no noise....perfect breakfast with all speciality food Easy to go to any places around Shenzhen....24/7.... There should be more in house Cafes and Restaurants for business catch ups
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nice hotel

4 out of 5
by from UK
Posted Apr 21, 2014
Pros: clean, new, shower
Cons: change the towels to newer ones.
Location: location is ok
I've been staying here for the last 3 years, twice a year. it's a great hotel for the price. I usually give it 5 in all categories, but this time I noticed that their towels are outdated. they need to use some new towels and throw away the old ones. other than that, great hotel
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Good value for money

4 out of 5
by from UK
Posted Mar 23, 2014
Cons: Breakfast
Second stay at this hotel in the last two years. The staff are friendly and their English has improved a lot since my last stay 2 years ago. Breakfast still needs improving though but not too bad. Another thing I noticed was in the spa the staff where not hassling guests like before for TIPS which i was worried about from previous visit. All in all I would recommend this hotel for business visits.
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5 out of 5
by
This traveler left a rating score only Posted Jan 21, 2014
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5 out of 5
by from California
Posted Nov 16, 2013
Pros: Very clean and good condition.
It's a good place to stay for a business trip. Location is great. Staff friendly.
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great hotel for the price

4 out of 5
by from UK
Posted Nov 2, 2013
Pros: condition
Location: have no idea
nice hotel, relatively new, nice comfortable rooms as well.
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Hotel Amenities

Hotel Amenities

The hotel offers a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary high-speed wired and wireless Internet access. Event facilities measuring 910 square feet (85 square meters) include conference space. This luxury hotel also offers a fitness center, spa services, and tour/ticket assistance.

LVGEM Hotel is a smoke-free property.

  • Number of floors - 1 
  • ATM/banking 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Total number of rooms - 338 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 7 
  • Multilingual staff 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 85 
  • Number of meeting rooms - 6 
  • Year Built 2011 
  • Conference space size (feet) - 910 
  • Smoke-free property 
  • Number of buildings/towers - 27 
  • Spa services on site 
  • Bar/lounge 
  • Conference space 
  • Fitness facilities 

Family Friendly Amenities

  • Free Wi-Fi  
  • Laundry facilities  
  • Refrigerator  

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Air conditioning 
  • Refrigerator 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Iron/ironing board (on request) 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Rollaway/extra beds (surcharge) 
  • Desk 
  • In-room safe 
  • Satellite TV service 
  • Room service (24 hours) 
  • LCD TV 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Western Restaurant - This restaurant serves breakfast, lunch, and dinner.

Xin Xin Yu Gang - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include a fitness center.

Spa Services

  • Number of treatment rooms 50 
  • Couples treatment rooms 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at 5:30 AM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 180 per stay.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No cribs (infant beds) available

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: CNY 60.00 per person (approximately)
  • Rollaway bed fee: CNY 180 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.