Ratings based on 552 Verified Reviews

3.9 out of 5
83% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice area near the town

Posted Apr 30, 2017
Room is clean, area is near town centre with only 5 minutes to train station to HK, staff is up to standard, overall is good
Comment from Hotel Management
May 5, 2017 by 深圳市丹枫白露酒店, Hotel Management
Dear Guest:Thank you for choosing Royal Suite & Towers shenzhen.It's a pleasure to have your satisfaction,Look forward to seeing you again. I wish you a happy life.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Close to Metro

Posted Mar 16, 2017
Pros: A small kitchen, but bring your own pots and cutlery as there is a charge for those.
Cons: A map in English would be very handy to have to give to non Chinese speaking visitors.
Location: The theme park Window of the World take Metro with a stop right outside the park.Splendid China and Culture Park.not to be missed.
We visited Shenzhen to go to the various parks and from the hotel we walked to the Metro about 5 minutes. The trains were fast and the system efficient. The staff as far as one or two knew some English, showed us the various locations and which train to catch. The pool and gym is nice, but due to a foot injury, I could not use them but if we go to Shenzhen again I would stay at this hotel. It is also close to a few food take out places which is handy.
Comment from Hotel Management
Mar 30, 2017 by Royal Suite & Towers , Hotel Management
Dear Guest:Thank you for choosing Royal Suite & Towers shenzhen.We regret that we can't bring you the full satisfaction.We constantly improve the quality of service,Hope that every choice of our guest can live happy and comfortable,We hope to see our progress in your next stay.
1 out of 5
by A verified traveler from Tokyo

Disappointing hotel, 100% a two star hotel

Posted Feb 26, 2017
Pros: Location and security, nothing more.
Cons: Reception manager, hospitality manager, and housekeeping manger are all in need of replacement.
Location: None
Staffs are so how attentive but not friendly nor professional, this is my fourth time staying in this hotel and each time is getting more disappointing and discomforting, security is good and location is convenient but that is about all. If the standard is dropped to two stars, everything with this hotel is overpriced and overrated. i was hopeful that this hotel would improve after my last stay but now, I have completely gave up my hope. I will NOT stay in this hotel again. Towels were all hard and uncomfortable, no assurance that these towels can be used on human bodies, water pressure is also weak too.
Comment from Hotel Management
Mar 7, 2017 by 3480532371@qq.com, Hotel Management
Dear Guest:We are sorry to bring you an unpleasant stay,Thank you very much for your feedback on our problems, The hotel has ordered relevant departments to make rectification, and strengthen staff training,Ensure customer service quality. I hope to have the opportunity to stay in our hotel again and look forward to seeing you in our next visit!
4 out of 5
by A verified traveler

Spacious rooms and friendly service

Posted Oct 28, 2016 on Hotels
Nice spacious and comfortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapre

Location of hotel

Posted Oct 26, 2016
Pros: The staff was rather pleasant and helpful.
Cons: The location of the hotel and the entrance is rather narrow.
Location: The location is not in the shopping district itself and hence there is not much to do.
The location of hotel is not as convenient as I would expect as it is not in the shopping district. I had to take a taxi to the shopping district and back. Other than that, it was a pleasant stay as the service is rather good.
Comment from Hotel Management
Nov 23, 2016 by Royal Suite & Towers , Hotel Management
Dear Guest:Thank you for choosing Royal Suite & Towers shenzhen.All along, we constantly improve the quality of service.I believe that this feedback will give us all the staff to bring a great inspiration.Look forward to seeing you again. I wish you a happy life.
2 out of 5
by A verified traveler

Posted Oct 15, 2016
The service is very slow. Common area internet only available to guests with a local number. Coffe shop food is terrible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2016
Hotel staff didn't speak much English. Our room was nice, but it was a smoking room, and we had requested a nonsmoking room. Nice kitchenette, but no pots, dishware, or utensils. Those items were available for rent at a fairly high cost.
5 out of 5
by Xi

Posted Aug 13, 2016 on Hotels
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
感谢您的选择与支持,期待您的再次光临。
5 out of 5
by Mark

A definite 4 Star hotel in Shenzhen

Posted Jul 20, 2016 on Hotels
My favorite hotel in Shenzhen. Convenient to the area I need to be in. Hotel staff very nice and helpful. Always quickly respond to any room issues. Would definitely recommend. Good price!
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Thanks for staying with us. hope to see you soon at our hotel. Wish you have a great day! Thank you!
4 out of 5
by A verified traveler

Good Stay

Posted May 29, 2016 on Hotels
Did not stay too long as check in late
Comment from Hotel Management
Jul 5, 2016 by Denny, Hotel Management
Thanks for staying with us. hope to see you soon at our hotel. Wish you have a great day! Thank you!