Ratings based on 111 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Perfect hotel to stay

Posted Dec 18, 2016
I stayed there for 1 night the staff was very helpful and friendly the location and room was absolutely perfect. It will be my second home to stay in China when ever i will visit China Again in future.
5 out of 5
Recommended
for Families
by A verified traveler from toronto

Convenient location

Posted Dec 16, 2016
Pros: Close to my supplier.
Cons: Starting to be dated. Should be overhauled soon.
It's a shangrila. So it's a nice hotel with impeccable service. It's very conveniently located to the border of Hong Kong, the main train station and subway. It's very close to great shopping area dong men. The hotel staff from arriving to getting into the room was great. The horizon club breakfast is good quality but variety is not as extensive as other hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Clean and Central to Station

Posted Oct 23, 2016
Pros: Clean, good facilities
Cons: No dislikes
Location: Shopping is great above the station, good selection of handbags, shoes and so on. Close to station, fast train to anywhere.
This is a clean hotel right next to the station. Facilities are good, food in the several in house restaurants are great. If you are catching a train from Hong Kong - the hotel is a walk from the station, do not get a taxi. This hotel is very clean and 5-star rating.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient location

Posted Oct 17, 2016
Pros: near train station
Cons: would be better if there is traffic light instead of underpass from train station to hotel, or escalator upwards to hotel ground level
Due to good location, it is a good place to stay over for 1 night. From train station, its walking distant to hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for business travelers

Posted Sep 25, 2016
Good location. Friendly staff. Would live to stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Niguel, CA

Very nice hotel in LoWu

Posted Sep 22, 2016
Pros: Pool area, steam room and room is quite comfortable.
Cons: Pool could be nicer but hard to change this of course.
Location: Therapeutic massages, shopping, restaurants.
Very nice hotel. Pool is just OK but surrounding area is nice. Overall, a very nice and relaxing stay.
2 out of 5
by A verified traveler

Not a 5* hotel

Posted Sep 5, 2016
We paid extra for breakfast, it's terrible. The choices were limited, the tea is not fresh (mine tasted like it had come from a coffee vat). Some of the food was submerged in oil (the ham, the curries etc) and a lot of it looked like it has been there a long while. Not a great selection Either - sushi section looked miserable. Room is run down - carpet is not clean. Rooms are also very small. Very disappointing - Shangri la in Taipei and Shanghai are significantly better and more worth value for money. This hotel is not
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel close to the immigration and station

Posted Aug 29, 2016
I only stayed 1night at executive suite. Room was clean and have coffee machine. We been to the chinese restaurant at the hotel both dinner and lunch(dim sum). It was very good and reasonable price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location. A bit dated. Friendly sign in

Posted May 22, 2016
Arrived by high speed train. Perfect location. Staff friendly. Interior a bit dated. Beware of going into the underground shopping maze. Locate landmarks. It's difficult to find your way out.
5 out of 5
Recommended
for Everyone
by A verified traveler from hkg

Perfect hotel

Posted Dec 17, 2015
I feel like home. The staf food room eberything is wonderful IM regular of this beitiful hotel