Ratings based on 169 Verified Reviews

3.8 out of 5
93% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Hotel next to shopping district and MRT

Posted Dec 29, 2016
Pros: The big rooms and comfortable bed is what you need after a tired day of non stop walking :)
Location: Great Spa massage facility in Gold Coast Spa.
Great location, next to jin guang hua shopping mall, soho club and Guo Mao MRT; all within 5mins walk. It has to be noted that google map dis not locate this hotel correctly, therefore it is preferred that baidu maps or using local physical map to locate this hotel. The hotel is also joined with the Gold Coast Spa which is having such flashy signboard that you simply cannot miss. having said so, the spa does provide a good 20% discount for Kaili hotel stayers ;) do check with the inhouse spa. The room and in-rooms facilities are good, clean and pretty new... with complimentary basic toiletries and bottled waters. The surrounding are great with plenty of eateries and shopping within 5 to 10 mins walk. Overall a great hotel with good surrounding at an affordable rate... will want to stay here again the next time when i visit Shenzhen luohu area.
Comment from Hotel Management
Jan 16, 2017 by Tracy wang, Hotel Management
Dear guest:thank you for choice out hotel,we hope to see you again,best wishes for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from S.S.

Very convenient location, close to amenities.

Posted Dec 5, 2016
Stayed there for more than 10 times good reason why I like about the hotel which is close to amenities, shopping, restaurants n subway. Will definitely repeat my stay there again.
Comment from Hotel Management
Dec 14, 2016 by tracy wang, Hotel Management
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for coming,we hope to see you again,best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good service

Posted Nov 4, 2016
Pros: Good service and nice room
Cons: There are people smoking in the lobby and hallway
Location: Lots of places to have good food nearby
The room has been newly renovated compared to Feb 2015 when I last stayed
Comment from Hotel Management
Nov 9, 2016 by Tracy wang, Hotel Management
Thank you very much for your comments.We hope to see you again.Best wishes!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 4, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 12, 2016 on Hotels
It was nice and great worth according to price
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for choice our hotel,hope to see you soon,best wishes!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

EXCELLENT

Posted Sep 13, 2016
Pros: Location is super as it's easily accessible to everwhere .
Cons: The counter staff could have smiled a little bit more.
Location: Location is central and can easily get to anywhere, via the subway. Lots of eateries and shopping nearby.
Location of the hotel is super. Lots of eateries around. Kingglory shopping mall is just opposite, and it leads to Guomao subway station. Dongmen pedestrian street is just a 10 minutes away. Hotel provides free shuttle to Luohu where you can easily take MTR to Hong Kong for a day trip. Hotel room is cosy and size is just right. Bathroom is nice, with glass sliding door shower room. It doesn't wet the floor on the outside after a shower and drainage is good. Will stay at this hotel again.
Comment from Hotel Management
Sep 18, 2016 by Tracy wang, Hotel Management
Thanks to you for approval!And we are looking forward to servicing you next time and your sincere suggests!Best wishes!
4 out of 5
by A verified traveler

Nice hotel!

Posted Aug 27, 2016 on Hotels
Good and efficient!!
Comment from Hotel Management
Sep 4, 2016 by General Manager, Hotel Management
Thank you very much for your comments.Hope to you again.Best wishes!
4 out of 5
by A verified traveler

Hotel room was comfortable.....

Posted Jun 6, 2016 on Hotels
Overall is still ok....and 1 of the room was upgraded...but the room wifi was very bad though is free but cannot access to internet at all or keep loading...not moving at all... The reception service was not very friendly at times. The bell boy service from Jack was good....he makes sure things get done and advise correctly. Thanks for the effort.
4 out of 5
by GEK KUAN from Shah Alam

Good, attached with spa

Posted May 24, 2016 on Hotels
Good