Ratings based on 309 Verified Reviews

4.0 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Near to mtr and food restauants, room quite big and free upgraded
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2017
Very convienent location, shopping and dinning, also easy subway access. Meet with friends easily and had a very good time. Parking also a plus, plenty of space. Breakfast is also at a good location. I like their omelet and noodle choice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location close to major shopping mall

Posted Nov 2, 2016
Pros: Great location, all of the taxi drivers know where it is. Very close to a major shopping mall within 400meters.
Cons: Front desk is very slow, and seems don't have a clue of what they are suppose to do.
Location: Close to major shopping mall
The room overall is clean. However, please do not stay in the room near end of the hall, as the house keeping workers always talk very loud and close their doors with a loud "BANG".
Comment from Hotel Management
Jan 10, 2017 by AM department, Hotel Management
Thank you very much for choosing Shenzhen Sunshine Hotel and take the time to make a detailed comment about our service. About the front desk,we would add more staff in the front desk when we meet busy time and pay more attention and training on them.Look forward to serving you again
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 1, 2016
Nice big lobby. They need to update the gym though.
Comment from Hotel Management
Dec 30, 2016 by am@sunshinehotel.com, Hotel Management
Thank you for choosing to stay at Sunshine Hotel Shenzhen. We were delighted to read that you enjoyed the stay .We are very much looking forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfortable room, pleasant helpful staff,

Posted Oct 31, 2016
Location: Guomao Sunway station is three blcoks west on Jiabin, give quick access to all of Shenzhen. a good v
View from hotel of major intersection. fun watching the large foot traffic. Pool not much for doing laps. the gym weight equipment is dated to the 1990's, but OK for traveling. Maids were bright and cheerful. Restaurant excellent. Agood value for the money.
Comment from Hotel Management
Dec 30, 2016 by am@sunshinehotel.com, Hotel Management
Thank you for choosing to stay at Sunshine Hotel Shenzhen. We were delighted to read that you enjoyed the stay .We are very much looking forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Much nicer than I expected. Especially the rooms.

Posted Oct 30, 2016
Pros: Despite my inability to speak chinese I got along quite well in this hotel. Almost all staff could communicate. Super friendly, super helpful!
Cons: Hallway carpets were a bit worn and I'm not used to anyone smoking in a hotel anymore but... hallway carpets are always a bit worn and smoking is still part of the culture many places .
Comment from Hotel Management
Dec 30, 2016 by am@sunshinehotel.com, Hotel Management
Thank you for choosing to stay at Sunshine Hotel Shenzhen. We were delighted to read that you enjoyed the stay .All the area inside the hotel was somke-free and we will pay more attention on the smokers.We are very much looking forward to welcoming you back again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from BOS

More like a 3.5-4 star hotel

Posted Oct 22, 2016 on Orbitz
Location: Hotel location is pretty convenience. Close to a train station and a block away from a shopping mall.
Lobby looks very nice and does seem like a 5 star hotel. However, hotel is not very secured because you share the elevator with others that go to the restaurants or the underground parking lot. Guestroom is pretty outdated. They are badly in need of renovation. Guestroom also didn't have enough lighting. Electric outlet has hotel or crack on the side. Carpets in rooms and hallways look old. Requested an extra bed in advance but it was not prepared when I checked in. Front desk agent told me they would need to charge me extra for the rollaway bed, when I had paid in advanced for it. Took her some time researching to find out I did pay for it already.
Comment from Hotel Management
Oct 25, 2016 by sunshine hotel, Hotel Management
Firstly,thanks for your comments.There are kinds of room type in hotel.the 14-15Floor room was new renovation on 2014 year. Maybe you could try it next time.and about the staff of the front desk.we would reflect your comments to related department.strengthen training.We are looking forward to serve again at Sunshine Hotel Shenzhen. Thank you for your valuable comments.
5 out of 5
by A verified traveler

most popular and favorite hotel

Posted Oct 2, 2016 on Hotels
The service was so good I made two new friends here! A beautiful hotel.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
We are looking forward have the opportunity to serve you again at Sunshine Hotel Shenzhen. Thank you for staying with us.
4 out of 5
by A verified traveler

Posted Sep 16, 2016 on Hotels
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
We are looking forward have the opportunity to serve you again at Sunshine Hotel Shenzhen. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right in the center heart of the city.

Posted Sep 16, 2016
Large lobby, convenient location, a lot of touristy stuff within walking distance. Facilities well managed. Friendly atmosphere.
Comment from Hotel Management
Sep 18, 2016 by assistant manager, Hotel Management
We are looking forward have the opportunity to serve you again at Sunshine Hotel Shenzhen. Thank you for staying with us.