More like a 3.5-4 star hotel
Posted Oct 22, 2016 on Orbitz
Lobby looks very nice and does seem like a 5 star hotel. However, hotel is not very secured because you share the elevator with others that go to the restaurants or the underground parking lot. Guestroom is pretty outdated. They are badly in need of renovation. Guestroom also didn't have enough lighting. Electric outlet has hotel or crack on the side. Carpets in rooms and hallways look old. Requested an extra bed in advance but it was not prepared when I checked in. Front desk agent told me they would need to charge me extra for the rollaway bed, when I had paid in advanced for it. Took her some time researching to find out I did pay for it already.
Comment from Hotel Management
Oct 25, 2016 by sunshine hotel, Hotel Management
Firstly,thanks for your comments.There are kinds of room type in hotel.the 14-15Floor room was new renovation on 2014 year. Maybe you could try it next time.and about the staff of the front desk.we would reflect your comments to related department.strengthen training.We are looking forward to serve again at Sunshine Hotel Shenzhen. Thank you for your valuable comments.