Checked out on the typhoon today on 16 sept 18. We were not told in advance the severity of the typhoon (all forms of public transport including taxi is on halt and shops are all closed in the close proximity. We were just told to wait at the lobby until further notice. Inadequate chairs for guests, no water available although there was some iced tea, which there were limited cups and when I asked for cups it took them 2-3 hours to "wash" their used cups. Staff were not accomodating and considering we were stuck im the hotel, no refreshments provided. Hotel did not offer any alternative transport arrangements and we were pretty much on our own. The rooms were also very aged with poor lighting, sofa seemed old with slight odor and overall did not give you the feeling of staying in higher end hotel. Overall experience is subpar considering this is meant to be a 5 star hotel. Would not return again.