Great location, service and room
Posted Sep 18, 2016
Overall a great stay at SZ Ritz Carlton!
Being able to enjoy the 5-star hotel room & facilities (especially the executive lounge) as well as the services, it was a great value for money!
Almost everything is perfect except they may need to further improve their internal communications though. A staff, probably very junior, made a huge mistake and led me to a room that'd already been occupied. The hotel's managers came up to me swiftly and apologised even before I went to complain (They probably found it right after the staff gave me the key), so I guess they managed crisis well and fast, but I think this could have been avoid the first place. Anyway, other than that, I had a great time there and will definitely come back again.