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Reviews of Best Western Louisville South / Shepherdsville

2.5 out of 5
Best Western Louisville South / Shepherdsville
362 Brenton Way, Louisville, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 250 out of 500 reviews" "
Rating 8 - Good. 159 out of 500 reviews" "
Rating 6 - Okay. 45 out of 500 reviews" "
Rating 4 - Poor. 24 out of 500 reviews" "
Rating 2 - Terrible. 22 out of 500 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. I was only there one night so I didn’t pay a lot of attention to what was around the property.
Stayed 1 night in Apr 2024

2/10 Terrible

Gary

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We get into our room and only have 2 towels for 3 people. Front desk informs us, sorry we don’t have anymore. Called BW number and the made a report and basically said I could drip dry for the next 2 to 5 business days. Great response!! After breakfast the next morning we saw the housekeeper with towels and got another. Hairdryer didn’t work either! Went get ice in the third floor. Not working got 4 cubes. When we returned that evening housekeeping came into our room and took our towels. Only left 2 towels and no wash cloths. Back to the front desk to get our needed towels. I will not consider any BW because of this experience. No way to run a business. Does not earn my patronage.
Stayed 2 nights in Apr 2024

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fair price
Stayed 1 night in Mar 2024

6/10 Okay

Lester

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated, ok for the value.
Stayed 1 night in Apr 2024
Response from Best Western Louisville South on Apr 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. Breakfast area was clean and stocked with food.
Stayed 1 night in Apr 2024
Response from Best Western Louisville South on Apr 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 Excellent

Anna, Kingston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Louisville South on Apr 7, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 Excellent

DOMINIC, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and quiet. Great price for the stay.
Stayed 1 night in Apr 2024
Response from Best Western Louisville South on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

8/10 Good

Todd

Nice
Stayed 1 night in Mar 2024
Response from Best Western Louisville South on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was easy to get to. Can’t hear the freeway. Shower was awesome. Lots of water pressure. Way better internet service than the hotel we stayed in in Nashville. AC works great.
Stayed 1 night in Apr 2024
Response from Best Western Louisville South on Apr 3, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Louisville South on Mar 24, 2024
Renee,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

janet

Stayed 1 night in Mar 2024
Response from Best Western Louisville South on Apr 3, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

6/10 Okay

Orest

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place has had some updating but if you look closely, it looks a little tired. The staff, though adquate, did not exhude friendliness. The room was pretty clean. Carpets appeared new. Breakfast was good. Eggs, bacon, sausage , toast bagels, ceral, waffles, etc. Wifi was terrible. It clearly needs updating.
Stayed 1 night in Feb 2024
Response from Best Western Louisville South on Mar 2, 2024
Orest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Orgilbaatar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was quite alright. Liked the breakfast in the morning
Stayed 1 night in Feb 2024
Response from Best Western Louisville South on Feb 26, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

8/10 Good

Sarah, BLOOMINGTON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee was very nice. Hotel was quiet.
Stayed 1 night in Feb 2024
Response from Best Western Louisville South on Feb 24, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from Best Western Louisville South on Mar 24, 2024
David,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to reach out!

10/10 Excellent

Larry

Stayed 1 night in Feb 2024
Response from Best Western Louisville South on Mar 24, 2024
Larry,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Feb 2024
Response from Best Western Louisville South on Mar 2, 2024
Jason,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Kairi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Louisville South on Mar 2, 2024
Kairi,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable and everyone there was very nice and friendly.
Stayed 1 night in Jan 2024
Response from Best Western Louisville South on Mar 2, 2024
Tammie,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying here. Very convenient when visiting family. Always very friendly staff & very clean place. Highly recommend!
Stayed 2 nights in Feb 2024
Response from Best Western Louisville South on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

8/10 Good

Audrey-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Louisville South on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 Excellent

Debby, New London

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room. Very comfortable bed. Breakfast was well prepared and presented basic selection
Stayed 1 night in Jan 2024
Response from Best Western Louisville South on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was close to highway. Black mold under flooring in bathroom and you could smell it.
Stayed 1 night in Dec 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stop Along The Way
Room was comfortable; some road noise from I-65.
Stayed 1 night in Dec 2023

10/10 Excellent

Megumi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
One night stay on a road trip. Late night check in went amoothly. The room was clean and the bed was comfortable. Breakfast included scrambled egg and bacon. We did not check the pool.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Checking in is easy and the person who checked me in was super friendly and knowledgeable of all amenities the hotel has to offer. My room was clean and everything worked as should.
Stayed 1 night in Dec 2023
Response from Best Western Louisville South on Dec 27, 2023
Anonymous,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best Western Louisville South on Dec 27, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

8/10 Good

Emily

Response from Best Western Louisville South on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Best Western Louisville South on Dec 27, 2023
Dianne,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Ana

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Best Western Louisville South on Nov 15, 2023
Ana,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.It was our pleasure taking care of your family while you were in town. We are STILL praying for you and your family. We will look to see you again in the future!If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!
Stayed 1 night in Nov 2023
Response from Best Western Louisville South on Nov 15, 2023
Eric,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.It was our pleasure taking care of your family while you were in town. We are STILL praying for you and your family. We will look to see you again in the future!If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel for traveling thru the area.
Stayed 1 night in Nov 2023
Response from Best Western Louisville South on Nov 15, 2023
Daniel,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.It was our pleasure taking care of your family while you were in town. We are STILL praying for you and your family. We will look to see you again in the future!If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place for the price! Only complaint was not enough towels for two people in the room and the shower handle kept trying to fall off.
Stayed 5 nights in Nov 2023
Response from Best Wester Louisville South on Nov 15, 2023
Sarah,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.It was our pleasure taking care of your family while you were in town. We are STILL praying for you and your family. We will look to see you again in the future!If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

blake

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Best Western Louisville South on Nov 15, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you!

10/10 Excellent

BRIAN

Stayed 1 night in Nov 2023
Response from Best Western Louisville South on Dec 27, 2023
Brian,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking.
One night trip. Check in was easy and staff was super friendly and helpful. A+ on the beds. Room faced interstate and was a bit difficult to stay asleep but overall, restful. Bathroom and shower was immaculate. Definitely lived up the rating.
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 31, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 31, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must say that everything looked great till it came time to sleep. I could hear the floor pop and crackle above me. I felt sorry for the people below me has my floor popped also.
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 31, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 Excellent

Bree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! My first time in ky so whatever questions i had they did there best to answer them. Room needed some work done in the bathroom but other than that very clean. I would definitely go back
Stayed 5 nights in Oct 2023
Response from Best Western Louisville South on Oct 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

2/10 Terrible

Nichole

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok but wouldn’t stay again
Staff was super friendly and helpful. Room was priced cheaply but tub was dirty, bathroom trash wasn’t taken out, and food was left in fridge but the worst part was that the air didn’t work-at all. When we first got there it was set to fan. We turned the air on low and it worked for maybe 15 minutes before it went out. Turned it to high and it worked for 3-5 mins and went out again and the whole unit didn’t work after that. Also, walls are paper thin, we could hear whole conversations and could hear people having sex from the hallway. Not necessarily a complaint and nothing anyone could have done about that but just something to consider
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 23, 2023
Nichole,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to reach out.

8/10 Good

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly, i reserved the Jacuzzi Room, but a pipe burst, so they gave us a different room instead. Overall, the stay was very enjoyable, highly recommend.
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 23, 2023
April,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay
Elizabeth did a great job checking is in and suggesting restaurants. Room was vert clean and comfortable. Carpet and furniture was in very good shape. Good breakfast with waffles and eggs. Would definitely return.
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 29, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Carrie PetersGeneral ManagerBest Western Louisville South / Shepherdsville

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service from the staff. Very clean lobby, hallways and rooms. The hotel is getting dated but very clean and comfortable.
Stayed 1 night in Oct 2023
Response from Best Western Louisville on Oct 23, 2023
David,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 31, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Chris

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The desk staff was nice. The room smelled extremely bad of mildew like a wet basement. I didn’t see the bathroom when I checked in because I was overtired and just wanted to go to bed when I went in there this morning to shower I was definitely shocked, this bathroom should’ve been renovated a few years ago. For a hotel in Kentucky the breakfast was weak. I would’ve definitely rather pay double and just stayed at the Hilton a few blocks away.
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to reach out.

8/10 Good

jerrilyn

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Louisville vacay
No frills hotel, comfortable bed love the pillows. A little run down. Over all worth the money spent.
Stayed 3 nights in Oct 2023
Response from Best Western Louisville South on Oct 23, 2023
Jerrilyn,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, reasonably priced. Really good breakfast. Restaurants nearby.
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 23, 2023
Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Bashir Ahmed

Traveled with family
Liked: Cleanliness, staff & service
Room was outdated. It was dirty as well, bugs were flying around. AC was too laud.
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western Louisville South on Oct 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to reach out.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.