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Reviews of The Highwayman Inn

3 out of 5
The Highwayman Inn
Cannards Grave, Shepton Mallet, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 57 out of 173 reviews" "
Rating 8 - Good. 66 out of 173 reviews" "
Rating 6 - Okay. 32 out of 173 reviews" "
Rating 4 - Poor. 13 out of 173 reviews" "
Rating 2 - Terrible. 5 out of 173 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time staying at a pub/inn. Very nice
Stayed 1 night in Apr 2024

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Mattress was very uncomfortable - could feel all the springs through the lining. No breakfast available. Other meals limited. Shower cubicle not cleaned. Overall, won't be going back.
Stayed 2 nights in Mar 2024

6/10 Okay

Zoe

Business traveler
Firstly the manager and her family were lovely. I did find the shower could have been a lot cleaner and the mattress was very uncomfortable. The facilities being above a pub/restaurant were excellent. I was taken back slightly after finding out it had been noted as a haunted hotel which I was unaware about, however once I got past that I did have a laugh with the manager and decided to stay anyway. I do think maybe it would be good to inform people in advance of this somehow as I was away with work and was desperate to sleep. Slightly overpriced in my opinion as I do travel a lot and in comparison to other places it didn’t warrant the £54 a night. Definitely needing a revamp as the wallpaper in the hallways was also falling off visibly not a good look and as I said the mattress definitely needs changing. I’m Not sure I would stay again but the manager and her family were very nice and welcoming all the same. This is an honest review and if your into the supernatural I would definitely recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all round
Stayed 1 night in Nov 2023

10/10 Excellent

Russell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good location for westfest
Stayed 1 night in Oct 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, the staff were very welcoming and polite. Room was lovely and clean.
Stayed 1 night in Oct 2023

8/10 Good

Simon, Dumfries

Business traveler
Liked: Cleanliness, staff & service
Looking for a place to sleep then it’s ideal, comfortable bed, good shower, lots of parking, quiet. Basic accommodation and a little tired but pretty clean. The pub does good food but closes pretty early during the week.
Stayed 4 nights in Sep 2023

10/10 Excellent

Jaye

Liked: Staff & service
Overall the staff were okay. Shower was leaking when switched on and the door to the shower was not shutting tied so some water leaked out on floor or stand towel.
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place very reasonable
Very reasonably priced accomodation , clean and tidy throughout .Nice food and lovely staff very friendly we really enjoyed our stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Hanna

Stayed 1 night in Jul 2023

2/10 Terrible

Jeremy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Melvìn

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

kieth

Liked: Staff & service
Stayed 2 nights in May 2023

8/10 Good

Calum

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023

10/10 Excellent

Sidney

Stayed 1 night in May 2023

6/10 Okay

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Needing new mattresses
Stayed 3 nights in Apr 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly.
Country pub come hotel, nice friendly staff, good evening meal in pub, room comfortable and clean, plenty of towels and good bed, heatinf works well, only 1 downside they are unable to do any breakfasts which was a pity but not a major problem.
Stayed 1 night in Apr 2023

4/10 Poor

Naveen

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Nikki

Liked: Staff & service
Disliked: Property conditions & facilities
Good budget stay
Friendly staff. Hotel was rather run down though and in need of some tlc. Shower was excellent though.
Stayed 1 night in Apr 2023

6/10 Okay

Andrei

Liked: Cleanliness, staff & service
Traditional inn conveniently located
We need a place to stay the night on our way to East Somerset Railway and Longleat, and the Highwayman Inn provided exactly what we needed. It is reasonably easy to find and to far off the road. The pub was buzzing on Friday evening, with children birthday parties as well locals coming for food and drink. Staff are friendly and the food is good. Our room was very spacious but a little tired. Bed was a little too soft (but then I have a bad back, so hyper-sensitive to these things). Bathroom was good size but there was mildew and signs of damp near the window. The wardrobe was a small and did not have any usable hangers. The pub is closed in the morning (so no breakfast) but a kettle with a good selection of teas is provided. All in all, if a no-frills traditional inn is what you are after, this is it.
Stayed 1 night in Apr 2023

6/10 Okay

Helene, Anstead

Liked: Cleanliness, staff & service
Room was clean and a good size. Remote for TV had no batteries. Bathroom had mould. Property generally a bit run down.
Stayed 1 night in Apr 2023

8/10 Good

S

Stayed 2 nights in Mar 2023

8/10 Good

Lynn

Liked: Staff & service, room comfort
Highwayman stay.
The weather was ok, a little rain. Freindly staff we used the restaurant and food was amazing, cooked to perfection.nice comfy bed with clean bedding. Would stay again.
Stayed 1 night in Mar 2023

8/10 Good

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Welcoming staff . Rooms a little dated but comfortable . Good value for the area
Stayed 1 night in Mar 2023

8/10 Good

Kevin

Stayed 1 night in Feb 2023

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Sidney

Stayed 1 night in Jan 2023

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean, value for what we paid. The staff were friendly, helpful and very hard working. Breakfast was fantastic. Ideal for a quick overnight stop.
Stayed 1 night in Jan 2023

8/10 Good

Sara

Stayed 2 nights in Jan 2023

4/10 Poor

Anthony

Stayed 1 night in Nov 2022

8/10 Good

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent just didn't have the atmosphere I was expecting in the pub (that could be me) The views were really nice apart from the tire place across the road

8/10 Good

K

Business traveler
Liked: Staff & service, room comfort
Stop over
Very Friendly place to stay with reasonable food and a large car park
Stayed 1 night in Sep 2022

6/10 Okay

Susan

Liked: Cleanliness, room comfort
Getting there.
Small room with low beams. Clean and plenty of towels. Attached pub good pub dinner but non cooked breakfast options limited and therefore pricey. Cooked breakfast was good. Looks like they are updating and trying hard. Free plentiful parking.
Stayed 2 nights in Sep 2022

6/10 Okay

Lorna

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
All fine
A adequate stay ..room comfortable and quiet ..staff very helpful ..
Stayed 2 nights in Sep 2022

4/10 Poor

Rob

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Please trying harder
Well really booked on the quick with several not bad reviews and it was just bed only needed just as a base, Dirty dining area with doors needing to be wiped to show they were once white, musty smell throughout, dusty with dead insects. For an old building and new manager, must give her a break but if you employ family and friends and then come into work after them ( believe me they through a duster over things) no training courses required to push hoover/duster Breakfast was nice size but did not get offered hot drinks, dusty ledges, Route to room had torn tatty wall paper Rooms were a good size bed comfortable tv to small Grouting in the two rooms needed to be cleaned as going black or mouldy Bath panel damaged, blind over window not hiding occupants enough. Situated in an area close to sites we wanted to see so real choice of venue. Kids play area had broken toys Staff spent most of time outside or at most opportunities to vape and socialise. We booked in over the weekend just gone 26/27/28 august leaving bank holiday Monday We could not speak to anyone in person when we come back on Sunday night 2030 hours as the bar area was closed and no staff, Monday morning we had to leave early and had to post the keys as no staff. Just a shame that the staff appeared not to have a clue on running an inn but could serve in bar area To the manager get your staff to look at every room and list the little things you wouldn’t want to see on a snagging list.
Stayed 3 nights in Aug 2022

8/10 Good

francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just dated
Stayed 1 night in Jul 2022

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2022

10/10 Excellent

K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
We stay here a fair bit and the staff are always very friendly and the rooms comfortable and plenty of room to park
Stayed 2 nights in Jun 2022

8/10 Good

Pat

Liked: Cleanliness, staff & service, room comfort
Pleasant few days
Stayed 3 nights in May 2022

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, pleasant sorroundings.
Stayed 1 night in May 2022

10/10 Excellent

Nigel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Mar 2022

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and very helpful and the food was good. We had a great stay thank you
Stayed 1 night in Feb 2022

10/10 Excellent

Sidney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Maryam

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Stacey and Mel on Dec 23, 2021
it would be nice if you could tell us why you have left such a low score and what was the problems

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service
The Highwayman Inn Dec 2021
Arrived on Bingo night so one room was full. Bar prices a bit of a shock for a Yorkshireman. Bed needs new mattress as it creaks like mad
Stayed 1 night in Dec 2021

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
A nice traditional pub, home made food. Clean tidy and everything worked. Probably best for stop over, or business trip.
Stayed 1 night in Dec 2021
Response from Stacey and Mel on Dec 15, 2021
thanks Jason for your 8 out of 10 rate

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Short stopover
Was just a quick overnight stay. People who run it could not have been more friendly or welcoming. Bed was adequate, good bathroom and shower. Excellent breakfast at an extra cost. Well located for getting around Somerset. As a budget hotel it was very good value and I'd recommend paying a visit.
Stayed 1 night in Dec 2021
Response from Stacey and Mel on Dec 4, 2021
Thank you for your review, glad you enjoyed you stay and hope to see you again

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation.
Stayed 1 night in Nov 2021

8/10 Good

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money
Fantastic customer service. Great breakfast
Stayed 1 night in Nov 2021