Posted Jul 21, 2016
Arrived and they said they did not have our reservation and said it is a common problem with Expedia. They said they just gave our room to the previous customer. But said they do keep a couple of rooms available for this and that we could have the "Bridal Suite". Since we did not have a reservation, they had me fill out a form for that night and said they did not have a room for the following night, but would call us if they had a cancellation. I got out my computer to find a room for the next night, and was able to book one for the rest of the stay. They did call the next morning and said they did have a cancellation and that we would have a room for that night. I told him I had booked somewhere else. He said that he would have to bill me for that night and the rest of my reservation. I pointed out that, 1 he said we did not have room for that night, and 2, nor did we have a reservation, so how should we have to pay for lack of a 24 hour notice, when he said there was no room for us and that we had no reservation to cancel. If they try to charge us, I will contest it with my credit card company. As for the "Bridal Suite", it was a normal sized room with a 4 poster best with lace and lights on the top (very hokey). But as a result, the top of the mattress was about mid chest high for my wife and I (5+ feet) and we had to crawl into bed and fall out when getting up. A person over 6'5" may be able to get in easy, but then they would need to be under 5' to fit under the shower.