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Reviews of Comfort Inn & Suites Denison - Lake Texoma

2.5 out of 5
Comfort Inn & Suites Denison - Lake Texoma
715 N Point Look Out Drive, Denison, TX

Reviews

7.4

Good

Rating 10 - Excellent. 352 out of 973 reviews" "
Rating 8 - Good. 249 out of 973 reviews" "
Rating 6 - Okay. 123 out of 973 reviews" "
Rating 4 - Poor. 142 out of 973 reviews" "
Rating 2 - Terrible. 107 out of 973 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

LISA

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
First night we arrived I went to take a shower and tub was dirty. Looks like someone pissed or spit in tub. Next day I found housekeeper in hallway and asked her to clean. She very politely asked me to ask at front desk. I went to front desk and made the request. Clerk acted like I was an imposition. Needless to say it never got cleaned. Two night rental and no shower. Why did I pay for a hotel??
Stayed 2 nights in Apr 2024

6/10 Okay

Tony

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The staff were all very friendly and helpful, but the beds and couch in our room were not great. The elevator buttons were also extremely hard to push.
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Thank you for your review! I am sorry that our furniture was not comfortable. Our elevators have since been fixed. We appreciate your business and we were glad to host you.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was super helpful, courteous and very knowledgeable!
Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
Thank you! I have shared this with my staff we appreciate your business!

6/10 Okay

Teresa, Fort Worth

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I reserved a suite with 2 queen and pull out couch. The couch had no mattress. None if the 3 ice machines were working. The buttons on the elevator were extremely hard to push to choose floor. Beds were comfortable. No blow dryer in bathroom, just the bracket on the wall.
Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
I am so sorry that your stay was disappointing! I will investigate the missing bed further. I hope you give us a chance to host you properly in the future.

4/10 Poor

AMY

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in rooms were overbooked. Once in the room had to go back to get bed linens beds were not even made. Water came out of the shower a dirty brown and has to let it run before showering. Would not stay at this property again.
Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
Thank you for your review. The water issue was due to a main break in the city during your stay, so I most definitely apologize for the inconvenience it caused. I have also spoken with my housekeeping staff to ensure things like this do not happen again with another guest. I do hope that you will give us another chance next time you are in town.

2/10 Terrible

Sheena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin: hot tub doesn't work, pool was freezing cold. Security for the pool door broken so any child could wander in there. Elevator took forever and you have to hit the buttons hard to get it to work. The breakfast not good. They cancelled our reservations because we weren't there by 4 am because our flight was delayed even though I had already paid for thr room. Had to argue with staff because she said I would have to pay for another room, finally they gave us a room. We booked 2 queen beds, but they gave us a king with a sofa. Shower knob was broken, took significant strength to turn on it off. Ice machines don't work. Housekeeping never came to our room during a 4 day, 3 night stay. Dirty tables in the dining room. Just not what we were expecting, very disappointing.
Stayed 4 nights in Mar 2024
Response from GM on Apr 11, 2024
I am sorry that your stay was disappointing, thank you for bringing these concerns to our attention. We have addressed the issues and I hope we will be able to host you again.

4/10 Poor

Shalonda

Stayed 3 nights in Mar 2024
Response from GM on Apr 11, 2024
Thank you for your review

2/10 Terrible

Humberto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
this place its terrible dirty sheets no towels emergency door kept open roof’s leaking water
Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
I am sorry about your stay! I hope you will allow us to make up for it in the future.

2/10 Terrible

Walter

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used to be a Holiday Inn Express and was nice. Not any more! When we checked in, noticed no ceiling light bulb in light above door or the bathroom. Asked the front desk and they said they were out of them and on backorder. They have Home Depot and Lowes 6 miles away. No wash clothes, on back order. Ice machines on every floor, only second floor one wrks. Mens and Ladies Guest bathrooms on ground floor had filthy (fecal spattered bowls) were never cleaned for the whole stay. Had to get toilet paper from front desk. Also no paper towels. Breakfast was minimal and Coffee horrible. Lucky IHOP close by. 1 0f 2 elevators functional. Trash surrounds the outside grounds. Staffing, Housekeeping etc. appears to be a skeleton crew. Some members have to work double shifts. Much more, tired of typing. Will stay at Hampton again next time.
Stayed 5 nights in Feb 2024
Response from Kristen Piunti GM on Mar 7, 2024
Thank you for your review! I would like to apologize for your experience with us. I hope that we can make it right for you and that you will give us another chance!

4/10 Poor

Matthew

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not at all what the pictures looked like. Very dirty
Stayed 1 night in Feb 2024
Response from Kristen Piunti GM on Mar 7, 2024
Thank you for your review! I am sorry that you were disappointed with our cleanliness. I have spoken with our housekeeping staff and we will be using this as a training tool in the future. I hope that we can host you again.

6/10 Okay

George

Business traveler
Liked: Cleanliness, staff & service, amenities
The mattresses were uncomfortable
Stayed 1 night in Feb 2024
Response from Kristen Piunti GM on Mar 7, 2024
Thank you for your review! I apologize that our mattress was uncomfortable for you. When you stay with us next time, we will ensure you get a room with a bed to your liking!

10/10 Excellent

Kari

Traveled with family
Liked: Amenities, property conditions & facilities
Friendly staff, easy check-in
Stayed 1 night in Feb 2024
Response from Kristen Piunti GM on Mar 7, 2024
Thank you! Our front desk staff will love to hear your positive review!

10/10 Excellent

Travis, Amarillo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
—
Stayed 2 nights in Feb 2024
Response from Kristen Piunti GM on Mar 7, 2024
Thank you for your review!

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Will be coming back to more comfort suites
Stayed 1 night in Feb 2024
Response from Kristen Piunti GM on Mar 7, 2024
Thank you so much for your review! We look forward to seeing you again soon!

10/10 Excellent

Javier

Stayed 1 night in Feb 2024
Response from Kristen Piunti GM on Mar 7, 2024
Thank you for your review!

10/10 Excellent

xiaojun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristen Piunti GM on Feb 7, 2024
Thank you for your review!

2/10 Terrible

Rebecca

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The reservation was made EXCPECTING a HOT TUB. NOT available. We would have went somewhere else if we knew. On the ceiling above the bed closet to the widow. There is A LOT of pieces of TAPE. Looks like someone stuck something up there. The BATH tub looked like it has a SMALL dripping leak. I didn't hear it even while in the restroom. Just saw the water dripping.
Stayed 1 night in Jan 2024
Response from Kristen Piunti GM on Feb 7, 2024
I am so sorry that we let you down because our hot tub was unavailable! I would also like to apologize for the tape on the ceiling and the drip. These problems have been reported and fixed. I hope that we will be able to properly host you in the future.

8/10 Good

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Hotel was clean - room good sized - comfortable bedding and pillows - no luggage rack or hair dryer in our room - breakfast was not the best - I’ve had better - I would return
Stayed 1 night in Jan 2024
Response from Kristen Piunti GM on Feb 7, 2024
Thank you for your review! I am so glad you enjoyed your stay with us. I am sorry that breakfast was not up to your standards, and we have made some changes to it. Hopefully, you will enjoy it next time you stay with us!

4/10 Poor

Ron

Traveled with partner
Hotel is old and in need of a lot of renovations. Shower head had mold on it. Tv did not work. Only one towel in the bathroom. Bathroom floor had sinkholes in it. No ports to charge your devices. Beds were very uncomfortable. No do not disturb placards for the door. Refrigerator was frosted over inside.
Stayed 1 night in Dec 2023
Response from Kristen Piunti GM on Feb 7, 2024
I would like to apologize for the issues you had during your stay! I have used your review as a learning tool for my staff and we have implemented some important changes to our cleaning procedures. You are a valued guest and it is my hope that you will return in the future to see our upgrades and allow us to host you properly.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristen Piunti GM on Feb 7, 2024
Thank you for taking the time to give us a review!

10/10 Excellent

Breya

Stayed 1 night in Dec 2023
Response from Kristen Piunti GM on Feb 7, 2024
Thank you for your review!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Kristen Piunti GM on Feb 7, 2024
Thank you! we hope you stay with us again soon!

4/10 Poor

Thomas

Disliked: Room comfort
Not Satisfied
No heat or air
Stayed 1 night in Dec 2023
Response from Kristen Piunti GM on Feb 7, 2024
Thank you for your review! We no longer use the thermostats on the wall. We do, however, have individual air conditioners and heaters located under the windows for your comfort. I apologize for the confusion and hope to have you back!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars No joke... Staff are a delight 😊
The staff was so wonderful. My husband and i agree this is where we will be staying when we are town to see our kids
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I LOVED the bedding and the bed!
Stayed 3 nights in Nov 2023

6/10 Okay

Branda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Door lock was dead in the suite i originally booked, then was moved to a small room with just 1 bed. Then that door lock died our last day. Locks need new batteries or something. Another patron had the same problem during our stay. 3 rooms on a holiday are too many to make unusable. However, staff was great, premises and room clean and safe.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rosalinda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed and pillows really comfy! The staff was really nice and continental breakfast was good. I will continue to stay here for my business needs.
Stayed 1 night in Nov 2023

2/10 Terrible

Casey

Business traveler
I had a four night stay with my tv in the room not working the whole time. I reported it to the manager and she didnt seem to care. The first three nights i had to have my card key replaced each night. Had to go down to ask for more towels. Breakfast was eggs, cereal, waffles,
Stayed 4 nights in Nov 2023

6/10 Okay

Ronnie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
I was charged twice for my stay the room smelled like an animal and went for breakfast in the morning and for the price i paid for the room to come down to see just a few eggs and 2 sausages was quite ridiculous

4/10 Poor

Casey

Disliked: Cleanliness, property conditions & facilities
Strong cleaning product smell when entering lobby, television didn’t work, no towels in bathroom, had trouble getting hot water in shower, extremely loud appliances in room when laid down for bed. We did not stay-packed up and drove home
Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Stayed 1 night in Oct 2023

4/10 Poor

Robert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The tv in our original room didn't work; we moved to another room. The refrigerator in this room didn't work. There was a roach in the bathroom, there was a hole in the occasional chair. The frame on the picture was broken. The best thing about the property was the staff at check in.
Stayed 1 night in Oct 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean and up to date room. Quiet and the bed was comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Khai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Kathleen, Buda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hot tub not working and swimming pool
Stayed 1 night in Oct 2023

10/10 Excellent

Sondra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Marcella

Disliked: Property conditions & facilities, room comfort
Front desk never answers the phone, bed was hard.
Stayed 1 night in Oct 2023

2/10 Terrible

Jeffrey

Stayed 1 night in Oct 2023

10/10 Excellent

Nora

Stayed 1 night in Oct 2023

10/10 Excellent

Jesus

Stayed 1 night in Oct 2023

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Front Staff!!
The hotel staff was very friendly. Anita was at the front desk and she greeted us with such a warm smile and friendly attitude. The room was nice, comfortable, and clean. We noticed a few stains in bathroom but that is normal based on the age of the hotel. Overall, a very pleasant stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No staying here until rennovated
This hotel is extremely run down. The tub leaked the entire time we were there as well as the toilet ran. We told the front desk who said many of the rooms are like that and they were waiting on a part to come in. Walls were dirty. Would not stay here again. No offer of a discount or anything to make it right.
Stayed 2 nights in Oct 2023

8/10 Good

Fabian

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Cleanliness
Good property. Appears to be short handed.
Stayed 1 night in Oct 2023

8/10 Good

Timothy

Stayed 1 night in Sep 2023

10/10 Excellent

Kimberly, FORT WORTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Staff was very helpful.
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Had to evacuate fire alarms early Saturday morning on 4th floor took staff member along time to come to room to make sure we were leaving didn’t feel safe after that
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

2/10 Terrible

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The ground floor rooms have an overwhelming vapor/odor of mold. After just a few hrs in the room could hardly breathe and had to check out. No refund issued, lost a night of sleep on our weekend trip and made our vacation much more difficult.
Stayed 1 night in Sep 2023