Where to begin: hot tub doesn't work, pool was freezing cold. Security for the pool door broken so any child could wander in there. Elevator took forever and you have to hit the buttons hard to get it to work. The breakfast not good. They cancelled our reservations because we weren't there by 4 am because our flight was delayed even though I had already paid for thr room. Had to argue with staff because she said I would have to pay for another room, finally they gave us a room. We booked 2 queen beds, but they gave us a king with a sofa. Shower knob was broken, took significant strength to turn on it off. Ice machines don't work. Housekeeping never came to our room during a 4 day, 3 night stay. Dirty tables in the dining room. Just not what we were expecting, very disappointing.