Ratings based on 184 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good and clean

Posted Nov 19, 2017
The stay was good. The rooms was large and very comfortable. The breakfast was nice. The only negative is not hot tub or pool. Very pleasant stay.
1 out of 5
by A verified traveler

Not clean!

Posted Nov 12, 2017
At first it was ok. It Is really old style inside but it's a suite so I didn't mind it. Everything seemed cleaned to me at least. During the night I flipped my pillow over and when I woke up my mouth was inches from what looked like dried blood spot. I'm sure my mouth touched it during my sleep. I notified the staff right away. They came right away. When I checked out they gave me a letter which was a free night for next time. I had told them I want for this night and they tried telling it's impossible since I did the reservation through expedia. I told them I'm not coming here anymore. I had to keep telling them that I'm not coming again after what happened. They said they would call expedia. And sure enough it was refunded right away. I was not happy at all being lied to and I had to force them to call expedia to refund it which the hotel knew would happen. It was very disgusting thr nlood stain. I am still sickened by it. It was the worst experience ever. Who knows what disease could be in that blood.
Comment from Hotel Management
Nov 16, 2017 by Lili, Hotel Management
Dear Guest, I would again like to apologize on behalf of the staff and management of the hotel for your experience. This incident was caused by an oversight by our housekeeping staff in not identifying and removing the stained pillow case. We were more than willing to waive the room charge as a result of this incident, however, with the room reservation being made through an online travel agency, we could not guarantee the timing of the reversal of your charges. Once again, please accept our sincerest apologies and hope that you give us the chance to show you the service and hospitality you deserve on your next visit to Sherwood Park. Sincerely, Lili Sartorius General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Nov 6, 2017
Had a two queen with a sofa bed and it was very spacious. Had our play pen for our baby and there was tons of room. Breakfast is amazing.
Comment from Hotel Management
Nov 6, 2017 by Lili, Hotel Management
Dear Traveler, I'm very happy to hear that our spacious suite with two Queen Beds, sofa-bed and full kitchenette works very well during your stay with us. Thank you for your compliments about our Breakfast. We are very proud of it and always looking to improve it. We hope to see you and your family back on your next trip to Sherwood Park. All the best! Lili Sartorius General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Posted Sep 28, 2017
Not good pillows. Harder square pillows only. A choice of softness is always good. I had a very stiff neck by morning.
Comment from Hotel Management
Oct 2, 2017 by Lili, Hotel Management
Hi Jay, Thank you for your feedback and I apologize for any inconvenience during your stay. I talked to our Housekeeping Supervisor and advised her not to tuck so extremely the pillows, because doing it the pillows feel harder than they are. Your feedback is very important and help us to train properly our staff and to improve our services. Despite this, we hope to welcome you back again. Have a great day! Lili Sartorius General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge AB

I'm going to stay here every time I go to Sherwood

Posted Sep 14, 2017
Pros: Everything.
Location: Close to Millennium Centre where we had our trade show. Easy to get to from out of town. Not a lot of city traffic.
Rooms were very spacious. Kitchenette was a bonus. The bed was so very comfortable.
Comment from Hotel Management
Sep 17, 2017 by Lili , Hotel Management
Hi Karen, Thank you for your review and for staying with us. I'm very happy our location worked very well for the trade show you assisted at the Millennium Recreation Centre and you had a good sleep in our comfortable beds. All our rooms are suites with kitchenette which are very convenient when you are traveling for leisure or business. Thank you for your patronage and looking forward to seeing you again soon. Have a wonderful day! Lili Sartorius General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sherwood Park

A good experience

Posted Sep 8, 2017
My husband and I moved out of our home of over 40 yrs and were feeling a bit down and at loose ends. The hotel turned out to be a perfect transition for us. We were given a spacious, immaculately clean suite with all the conveniences and a lovely view of a park. The staff are friendly, cheerful and helpful. The breakfast room was, again, immaculate had a nice selection and great coffee! Was so much nicer than a regular hotel room at the same price!
Comment from Hotel Management
Sep 11, 2017 by Courtney St Peter, Hotel Management
Thank you so much for taking the time to write such a thoughtful review of our hotel. We are happy that were able to be your home away from home as you and your husband were in transition. Our staff from all our different departments work hard to make sure all guest stays are memorable. We are glad that our spacious kitchenettes and continental breakfast fit your needs. Thank you again for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Slave Lake

Posted Sep 4, 2017
We were very tired after moving our daughter into the city for school. My husband did the booking (first time) and booked a wrong room for the three of us. The staff was SUPER helpful in moving us to another room! So thankful for their help after a long day. The beds were super comfy. Can't comment on the food as we took our daughter out for a last meal before we drove home. Otherwise, we were impressed with the cleanliness and quiet of the hotel.
Comment from Hotel Management
Sep 7, 2017 by Lili, Hotel Management
Hi Pam, I really appreciate your review and I'm very happy to hear that our staff were able to accommodate your needs and that you are very impressed with our rooms, their cleanliness and the quite of the hotel. I'm very proud of my staff and every single employee will do their best to pleased any request from our guests. I hope your daughter has a great start at school and she is enjoying the city as well. Looking forward to welcoming you and your husband back to the hotel on your next trip to visit your daughter. Have a wonderful day! Lili Sartorius General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

Great stay

Posted Sep 4, 2017
We arrived for a weekend stay at the hotel. We were greeted by cheerful receptionists at the front desk. They were both fast and efficient. The rooms were great. Larger then i imagined and clean and up to date. Very spacious. Breakfast the nect morning was great with a wide selection of choices. Very nice. We will definitely be back when we come this way again!!
Comment from Hotel Management
Sep 4, 2017 by Lili, Hotel Management
Dear Heather, I really appreciate your positive feedback. I'm very happy to hear that you are extremely satisfied with our customer service and hotel. Our suites are very spacious with their complete kitchenette as a great feature. We do take pride in catering to our guests. We are excited to welcoming you back again in your next trip to Sherwood Park! Have an excellent day! Lili Sartorius General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
very comfortable beds clean rooms well stocked kitchenetts only negative is a little far to walk for good restaurants
Comment from Hotel Management
Sep 3, 2017 by Lili, Hotel Management
Dear Traveler, We appreciate your review and feedback. They are very important to us to continue improving our service. I'm glad to hear that we met your expectations and you had a great stay with us. In the following months it's going to be the opening of an strip mall just across the street, on the east side of our hotel, with several restaurants and business which is going to be very convenient to our guests. We are looking forward to having you as a guest in our hotel again in your next visit to Sherwood Park. Have a great day! Lili Sartorius General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Paul, Alberta

Nice hotel with excellent rooms

Posted Aug 18, 2017
Nice hotel, friendly staff, great room for a great price, will definitely stay again!
Comment from Hotel Management
Aug 21, 2017 by Lili, Hotel Management
Hi Shelley, We really appreciate your review and thank you for taking the time to share it. We are very happy to hear that we met and exceed your expectations and that you had a great stay!! Thank you for your trust and for your recommendations to other travelers. Looking forward to seeing you back to the hotel in the near future. Have a great day and week! Lili Sartorius General Manager