Ratings based on 304 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Malaysia
CHECK IN ISSUEPosted Nov 20, 2017
Pros: The location and the hotel are generally very good as a business hotel.
Cons: Customer service on arrival. On confirmation that I am in the right hotel, it could have been sorted a lot quicker.
I arrived in Tokyo very late on a Sunday evening and headed straight to the hotel. It was around midnight when I arrived after around 15 hours of traveling door to door. I was very tired. At the reception I was informed that there was no reservation in place. I always book well in advance and I had booked the Expedia reservation 6 months earlier so I knew the booking existed. I provided the hotel official with the relevant itinerary number as provided by expedia and was asked to wait. They checked the systems several times and then they took photo of my booking details (as I only had the phone app information with me). Asked me questions to confirm the hotel etc. After 30 minutes I was allowed to check in and prepare for my week in Tokyo. I have stayed at this hotel previously and had no other issues, however when the time is that late on a Sunday evening it would have been better customer service to give me the room, take down the details and at least let the customer get to bed. A credit card could have been taken to secure. Rather than keeping a tired customer waiting an additional 30 minutes to sort out.
Posted Oct 1, 2017 on Hotels
Good Hotel in nice part af TokyoPosted Jul 28, 2017 on Hotels
Nice hotel in business area close to Tamachi JR Station and Mita Station for easy access to Haneda Airport. Room was quite a good size for Tokyo. Shower was a bit open behind glass door not much privacy although there was a curtain that you could pull across. We had a late flight out of Tokyo and were able to store our luggage all day after checking out at 11am we picked up at 6pm. Breakfast was a little expensive for what was available in the buffett. A coffee machine was provided in the room which was a bonus. Would stay here again next time we visit Tokyo. I noticed there were a lot resturaunts nearby although we didn't try any.
by A verified traveler
Posted Jul 15, 2017 on Hotels
for Everyoneby A verified traveler from Macao
Nice hotel in a relatively quiet areaPosted Jul 3, 2017
Nice hotel with spacious room by Japan standards. Direct access to/from Narita airport via sky access to Mita metro station. Accessibility to both JR (Tamachi) and metro (Mita) within minutes' walk.
by A verified traveler from Tamachi
Great hotelPosted Apr 21, 2017 on Hotels
The hotel is in great condition, very clean and the room was comfortable. They also offer all toiletteries and a self-serve loumge cafe in the second floor where you can have coffee, tea for free. Good location if you explore the east of Tokyo and greatly quiet if you look for calm.
for Business Travelersby A verified traveler from Vancouver, BC Canada
Nice hotel close to Tamachi station & rec centrePosted Jan 29, 2017
Pros: Distance from JR station and clean overall
Location: You can walk to Tokyo tower (25mins walk), and access to various temples and shrines. Minato-ku rec centre near by (5mins walk)
5 mins walk from JR Tamachi Station. Close to convenience stores, coffee shops and Izakaya/ restaurants. I realized that there is a brand new public rec center near by (walking distance) so although this hotel doesn't have a sport gym facility, you can still work out with a small drop in fee (Yen 800 for non Minato-ku residence between 8:30-22:00). Very clean room with free wifi, big enough bath tab, free water bottles, and free access to 2F lounge which provides free coffee and news paper. Highly recommended!
for Everyoneby A verified traveler from Peru
Nice hotelPosted Jan 1, 2017
Excellent experience, has everything you need, very central, close has everything
for Everyoneby A verified traveler
Staying in Hotel Gracery Tamachi for 6 daysPosted Dec 27, 2016
Pros: As a boutique hotel, I am pleased that all reception staff could speak English and are very polite.
Cons: If the hotel could have more facilities such as sauna and swimming pool, that will be great.
Location: There is a tax free drug store with groceries nearby the hotel. The best thing is no matter how much you shop, your spending is excluding 8% sales tax
Hotel Gracery Tamachi is located in a very convenient location. Only 5 min JR rail ride from Tamachi to Tokyo station and only 40 min from Haneda Airport. I like the quiet area with local young family neighbors. The hotel room is quite small, only 14 square meters per one single room. In Tokyo, I feel the stress of very limited living space and everyone rushed to take railways. If you like lots of shopping, Tokyo is a great place to be.
by A verified traveler
Clean hotel, good location, good valuePosted Nov 2, 2016 on Hotels
First time to stay at Hotel Gracery Tamachi, although I was already quite familiar with the Tamachi area... the location is great, good value, nice room size, hotel is in good condition... many restaurants & cafes within a short walking distance.